We have been to this resort many times, and we had a fabulous time! NOT THIS TIME! Horrible experience, waste of money and being charged for services we were told were free. Please Read on...

The 1st issue was the room they put us in was not what we had paid for and the air conditioning in the room wasn't working. They gave us a run around for 2 days. We reported this problem to the people at the front, and they gave us a hard time, so we asked to speak to management to get our room changed. We finally got hold of the management, and they said that they didn't have any other rooms available right now. They told us to come down the next morning, and they would get us a new room.

We headed down in the morning like they said, and once again no one knew anything about what was being discussed. They said to call back later and talk to the manager. Later, we called the manager, and he said that there were no rooms available at that point, but they would be later. He then asks us to repack everything in the room and bring our luggage back downstairs. The day goes by and there is still no room for us. Eventually, they give us keys to a new room. We walked into the room and someone's stuff was already in there! We have a video of this! We went back down there and told them that they had given us a key to a room that was already occupied! We waited around for another couple of hours until they found another room. At this point, we are fed up and upset because we are here on vacation and these people are giving us the run around.

Eventually, a manger (Rafael Castro) reaches out to us and apologies for all the inconvenience. He says that he will upgrade us to a premium service, due to all the issues that have taken place. He takes our bracelets off and replaces them with the new premium service bracelets. He then tells us what is included in the service. One of the perks was free services at the spa. We specifically asked him if massages were included. He told us not usually, but he will make an exception, since we had such a rough start. He says that he will let the spa know, so when we arrive, we will be all set.

During the visit, we had 2 massages on different dates. The spa people were aware of the arrangement because it was noted in the system. They gave us papers to sign. We refused to sign them at first because it was saying that we would pay for them. They reassured us that this was protocol, but we would not be charged due to the arrangement we had with Mr. Castro.

As we checked out, surprise! We are charged for the massages! We explained to him that Rafael Castro (the manger that we dealt with) had upgraded to the premium service to multiply issues that occurred during the visit. The man at the desk refused to let us speak to any management. He said no one was on duty. I told him that we were not paying for a service that we were told was free. So, we got ready to leave. Security came out and wouldn't let us leave, and our transportation refused to take us to the airport unless we paid. So, at that point, I had to give him a card and pay, because they wouldn't let us leave. Nothing like having the worst vacation and then ending it with being forced to pay, or they will hold us there!

When we got back into the states, I called multiple times to get a hold of anymore that would speak to me about what happened and to remove these charges, NO LUCK! Now I am stuck paying for services that were supposed to be a courtesy.

We left our trip 2 nights early because we had such a terrible experience. We requested a refund & instead they sent us a message saying we were being penalized and charged for leaving early even though we paid for the ENTIRE TRIP IN FULL ALREADY. They only offered us a $300 credit that has to be used with them only and it expires in 13 months. This trip was THOUSANDS of dollars. We even bought flight protection which states you can cancel within 1 hour of your flight for ANY reason & they told me there was nothing they could do. TOTAL SCAM ARTISTS! Our original package was for 9/1-9/5. However, we left on 9/3 because we were so miserable. We had to pay out of pocket for a separate flight home. We were originally in room 4033. However, the elevator dropped and broke WHILE WE WERE ON IT and we went to the front desk 3 times asking to have our room changed and finally after 5 hours they moved us to room 4135 on the other side of the resort so we didn't have to use that elevator again. They did not apologize for anything & were very rude to us. The elevators had no air conditioning so we were drenched in sweat each time we used it. When I called the number for room service (803) they told me to call 819 & hung up on me. All the room service food was served cold & never hot. Every time we asked for cold water they gave us hot water bottles & told us that if we wanted cold water we had to go to the pool bar to get it (which is about a 10 minute walk & closes at 7PM). They only gave us sheets on our bed with no blanket so we couldn't sleep comfortably. The floor in our room was dirty & filthy. Our feet were black from dirt. The patio chairs were propped forward & locked into that position so you couldn't even lean back to relax. I asked for toothpaste and they very rudely told us to go buy some at the gift shop. When we got hungry we realized that ALL the restaurants were closed and our only option was the buffet. The buffet was disgusting. It was covered in flies and had been sitting out for hours. We could barely eat it. When we got drinks from the bar at the pool, they barely put any alcohol in them. They NEVER cleaned our room. They left everyone's dirty dishes in the hallway for days at a time in the severe heat causing flies to gather in the hallway. When we went to the front desk to complain about all of this, the manager did not apologize or try to make us happy. They were very rude and basically told us "too bad". We were so unhappy & miserable that we booked an early flight home. This was our first vacation in 3 years and it was the worst vacation I've ever been on. I cried so many times because we spent so much money on this and we won't be able to go on another vacation for years because of it. It was truly a nightmare for both of us. NEVER USE CHEAP CARIBBEAN OR GO TO ANY RIU HOTELS. YOU WILL REGRET IT!

We booked a trip 10 months in advance for an all inclusive Caribbean vacation - air plus hotel for a large group of people. On the original booking telephone call with the Cheap Caribbean sales representative I specifically asked how much the refund would be if one person in our group cancelled (one person was undergoing cancer treatment and wasn't sure he'd be able to make the trip or not). Since Cheap Caribbean has different cancellation policies related to the different types of vacations they sell (dependent on a variety of factors such as whether the vacation was on 'clearance' or sale, related hotel and airline policies, etc etc), I SPECIFICALLY asked what the cancellation and refund policy was FOR OUR SPECIFIC GROUP (lest it differ), if one person were to cancel. The Cheap Caribbean phone representative told me that the cancellation cost would be a $100 Cheap Caribbean penalty and a $200 airline penalty by the airline ($300 total), and that we could cancel any time up until 24 hours before our trip. I considered this to be an excellent policy, and it played a major part in my decision to book with Cheap Caribbean, which I proceeded to carry out.

Four months later (and still many months ahead of our planned trip) I was informed by one of our group that they indeed had to cancel, and so I called Cheap Caribbean's customer service to cancel the person's trip. I was advised on this cancellation call the same as on the original booking call, that I still had several months during which to cancel and that we would receive the full refund for that person minus the $300 in penalties. Based on this confirmation, I decided to delay the cancellation for a few months, thinking there would be no difference in canceling now vs then. A month after that phone call, I called again, asking them to confirm the policy/refunds anew, in case I wanted to delay canceling again, and I was again repeated the $200 and $100 penalty story, with no additional details about further cancellation fees, and so I decided to wait to cancel again until later. BIG MISTAKE!

On the month before our trip (but well within the cancellation period advised to me on the phone multiple times) I called to cancel the reservation for that one person, and was informed that the other travelers that were booked under the same reservation would have to be RE-BOOKED and that, since we were closer to the actual travel dates, the current hotel prices were much higher, so we would have to pay the difference. In sum, I was told that if we cancelled the one person's entire hotel and airline reservation, we would only receive a travel credit of $110... OUT OF THE ENTIRE $1,800 TRIP COST which we had already PAID IN FULL to Cheap Caribbean. They explained that removing one person from a two person room would result in the cost per trip going up for the other person, so I offered them to move the remaining single person into another (existing) room with their family and release a room, which would make it available for re-booking to another customer at a higher rate. They advised that they could fulfill this option, but it would result still result in a re-booking charge (just to add one person into an existing room with no additional bed required!) and a slightly higher refund, a refund that would still be less than 50% of what was promised by the Cheap Caribbean phone reps.

The bait and switch was complete! I explained the phone call guarantees at length, begged them to listen to the recorded calls, to no avail. They would not budge. I asked them to reconsider and to escalate, since their phone reps had told me multiple times on the phone there would only be a $300 penalty, but they declined and essentially pointed to their cancellation policy and said 'tough luck, we told you so.' Side note: if I hadn't been repeatedly told a different refund policy on the phone, I would have gladly accepted this final decision!

So, how did this happen? Why was I told something different by their uninformed sales and service reps only to be told in the end that I would receive basically zero refund? My guess is that it was the result of poor employee training, or employee error, which as a business owner, I understand. The calls were recorded, so if it indeed was my (the customer's) error, a simple solution would have been to forward me the call recordings. Alas, this never happened, and I was told I was out of luck. Providing me with the call recordings would have been a great first step in averting all of this frustration and this bad review.

In my humble opinion, this is where Cheap Caribbean is failing it's customers spectacularly, and a reason why it will likely see it's competitors cut into it's market share substantially in the near future. A company with integrity would have escalated this issue to a manager who would have listened to all recorded calls and provided a fair solution to their customer. If the customer was in the wrong, they could just forward the recorded phone call containing the proof, what's the harm in that? It seems like a reasonable and fair way to handle a customer complaint. Unfortunately, Cheap Caribbean is not committed to doing what's best for it's customers, exists purely for the pursuit of the almighty dollar, and lacks integrity.

A note to those of you thinking of choosing Cheap Caribbean for your future travel plans: I took careful notes of all of my phone calls to Cheap Caribbean, and have the dates of the calls, the agent names, and exactly what they advised me. They promise the world in their sales and service calls; their phone reps speak freely to ensure they make (and keep) the sale, but when it gets down to brass tacks they point to their cancellation policy and say 'Sorry, told you so'. Run away immediately! Personally, my next step is to file a suit in my local small claims court to recoup the refund that I was promised by Cheap Caribbean, and I recommend other customers that have been taken advantage of by this company to do the same. Filing a complaint in small claims court these days is super easy: pay a minimal filing fee and fill out a short application, and you can usually sue for up to $5,000. Sometimes these large corporations think they can step all over their customers with no consequences, and we have to stand up for ourselves, right?

Word to the wise: Cheap Caribbean, Apple Vacations, Travel Impressions, Funjet Vacations, Southwest Vacations, Blue Sky Tours, BeachBound, and United Vacations are the same company, or owned by the same entity. After reading reviews around the web, it appears their sister companies are just as horrible to their customers - steer clear of all of them. There are plenty of other great options out there like Kayak, All Inclusive Outlet, Priceline, Bookit, Hotwire, Booking.com and others that at least give a tiny hoot about their customers. I personally will never use Cheap Caribbean or any of their associated companies again and will be spreading the word to all of my friends, family, and colleagues.

DO NOT TRAVEL WITH CHEAP CARIBBEAN IT'S A SCAM! I booked a room at an all-inclusive resort in Aruba with my friends in January of 2022 and spent 1,775.13, I booked airfare through another site (this is important later on). I was unable to go due to contracting COVID and cancelled the day before I was supposed to leave. I followed up with them about a refund/full travel credit and was told to contact them in 30-60 days to wait for a response from the hotel (now knowing looking back that's the time frame for my credit cards dispute claims). I continuously called for weeks with them stating there was no response yet, I even contacted the hotel personally but as it is Riu it was very difficult to get in contact with someone. Months later they stated that they were able to refund 1,018 for my trip and that the airfare was nonrefundable, and I told them multiple times that I did not book airfare through them and that I wanted my portion of the trip fully refunded as I did not use this service. They stated that the other portion would be coming twice, and I should see an email in a few days. Well, that didn't happen and then when I followed up I was told that there was no notes stating that and I wanted the recordings pulled to prove I was told that, they stated they opened a case. I also for the first time asked for the supervisor and was told I would hear back from them in 24 hours, I heard nothing. Today I called and was told about the same thing (along with being told my airfare could not be refunded to which I reminded them I did not book airfare) and I asked for the supervisor again. I still have heard nothing; I have emailed their parent company and will continue to escalate the issue until retribution, or a refund is completed. I will continue to fight this, but I implore you NOT TO USE THIS SITE!

We arrived to Grand Oasis Cancun Sunday June 30. The Amstar team was very kind and helpful with transportation to resort. When we arrived we checked in, then went to hotel room and changed for dinner.
We were told luggage would arrive to our room within 10 minutes. After 45 minutes, we called to confirm they were still on the way with the luggage. They arrived shortly after we called. The bell boy was very friendly, but helped himself to a beer from a refrigerator and proceeded to talk to us. We are nice people, but this did not seem professional. We showered, then went to dinner at a restaurant on the resort. We had to wait, which is okay. But most resorts have food available throughout the resort. It was a Mexican restaurant called Sarape. The food was not fresh, and when we requested bottled water the servers stated all water on resort was filtered. The margaritas tasted similar to cough medicine. The pollo tasted like goat. I have a hispanic friend, and she has made me goat before so I am aware with wait goat tastes like.
After dinner we went back to hotel. We called to request additional water and towels. Room service stated the would bring these items soon. The towels and waters never arrived. When we woke up (Monday June 30th) we called room service again to ask for towels and waters. They never brought them. We went to breakfast at the Tun Kul food hall buffet, which also was not fresh. The only good part as the lady making the omelettes. She was kind and welcoming. All staff of the hotel seemed unhappy to have us there. When we left Tun Kul, we went to concierge to let them know that we had not received towels or waters.
As we walked back into our building to talk to concierge, there were 3 to 4 inches of water in lobby from rain. We have photos on our phone for proof. WE told concierge we needed towels and water. She stated someone would bring them to our room. She never apologized, she just seemed unhappy that we were asking her for basic necessities.
Because of rain, we decided to see if hotel had any activities indoors for us to participate in. There is nothing on the hotel premises for guests to do in case of inclement weather. No indoor pool, no indoor seating areas, no indoor entertainment. Only one show at night- we were told we may be able to go to if we made reservations. There was a spa available that we would need to pay extra for, which is okay, but they were full. That is okay, but there was absolutely nothing for guests to do in resort while it was raining. The main lobby of the hotel also had inches of water on the floor and the glass ceiling was raining because of leaking. We decided on Monday that we wanted to leave because there was no positive to our experience thus far. We went the afternoon to eat at Dos Lunas. We also waited there for one hour. Once seated, we ordered our food. When we asked for sausage on our pizza, it was hot dog meat. I eat hot dogs in America a lot, so I know what hot dog tastes and looks like. We also have pictures of the hot dog.

We decided to leave the resort for an early dinner that night in Cancun. We went to a place called Dons on the road. They were very nice and the food was fresh. That made us realize that the quality of food was not bad in Mexico, just at Grand Oasis. When we returned to Grand Oasis that night, we decided to try one more restaurant that was open for late night snacks. That was for third and poor experience of food at Grand Oasis.
We got flights booked for Wednesday. On Tuesday we went off the resort for all meals and drinks.
Axel Jaimie with amstar arranged early transportation for us to leave on Wednesday. He was very kind and helpful.

We asked Cheap Caribbean if they could at the least remove Grand Oasis Cancun from their website. I have never left a vacation early. I am a nurse and work very hard. I wanted a nice relaxing vacation. Our poor experience was not because of the weather. If I wanted nice weather, I could have stayed in Tennessee. I am a 33 year old female. I am from the South. I am not a picky person. I eat continental breakfasts from Holiday Inns. I eat McDonalds. I have worked in the service industry since I was 15 years old. I have never sent a meal back or complained before. Please send someone from your cheap carribean team to experience this hotel for yourself.

This was a very negative experience and I will never return to Grand Oasis Cancun or use Cheap Caribbean to book a vacation and neither will the 3 travelers with me. That was my first time in Mexico, but the other travelers with me stated they have stayed at other resorts and had very positive experiences at the other resort. I will also never use Cheap Caribbean, because I can not respect that company for having this hotel as a travel destination. I feel like my whole trip was a waste of my time and money and all 4 of us travelers are very disappointed in Cheap Carribean and The Grand Oasis.

We were supposed to depart for our destination on April 22,2022. However, upon arriving to the airport we realized we grabbed to wrong passports. I tried to call the Frontier Airline to reschedule our Flight around 530 that morning. Frontier said that since Apple Leisure made the reservations they are the only ones to make Flight adjustments, that I could not do it myself. I called the during travel number I received on my confirmation email and the message you get says the number has changed and to press 1 (I believe) for travel. I was already skeptical at this point but the gentleman that answered told me that I had been a marked a "no-show" by the airline and my return had been canceled. He told me that I only had a certain window where he could make Flight adjustments before it closes out and then it wouldn't be possible. He said in order to change my flight to the next day it would be an additional $700 or to change it to Sunday it would be an additional $600. When I asked him if I could csll back in like an hour he said those flights wouldn't be available. I did not end up paying the additional amount because when I searched flights there were much cheaper ones. I called the airline after hanging with the first guy I talked to to see if I indeed did have a return flight. They confirmed that I did and to contact Cheap Caribbean to ensure they didn't cancel the flight. I called back and spoke to another gentleman and after I explained what the situation was and not to cancel my return flight he hung up on me. This happened all day! So I ended up driving back home from Philadelphia to upstate New York because I wasn't getting anywhere that day and felt I had no other choice. The next day I called the number back and was lucky enough to speak to Janel Cullinan, a during travel representative. She not only stayed on the phone with me while trying to navigate Frontier's horrible customer service but also argued with them on my behalf. She stayed on the phone for over 3 hours on a 3-way call trying to get everything straightened out. Not once did she tell me that I would have to pay a crazy amount of money to get my flight changed. In fact she argued on my behalf that I should have never been marked a no-show by the airline because in the notes from the following morning they clearly stated that I had shown up for my flight. If it wasn't for her help I would have not been able to get everything straightened out and was able to enjoy 4 of the 7 days we paid for. Thank you again Janel!

Before I begin, let me tell that I am a long time customer of CheapCaribbean.com and booked 5-6 trips through them. Their service used be good, until recently, when they were used to resolve the issues over phone. Now for everything they are directing to emails, which is not only very slow, but highly inefficient method of communication. So here is my story.
I booked the family trip to Cancun, for 4, from Dec-20th to Dec-25th. Made the booking in Nov-first week, and within 2 days requested them to add additional room. This is what was promosied.

1. Upgrade to Sea View (subject to availability).
2. Addition of second room at an addition cost of $108 (total), subject to availabilty.
3. Late check-out on departure date (subject to availability).
4. Have a safe flight back home.

And this is what I have received.
1. When I reached in the resort, the hotel didn't had any information about our reservation. I had to wait for 2 hrs before they gave me a room.
2. They didn't upgrade the to ocean veiw free, even when they had the rooms available. But I was promised to get free upgrade. When requested at the front desk, they asked for additional money to upgrade the room.
3. When asked for second room, they confirmed that they have enough rooms available, but they can't give it at $108. They tried to sell the room for $880. Tried to call and email CheapCaribbean.com' duringtravel department. They simply refused to honor their original quote of $108.
4. The late-checkout wasn't free. The checkout time was 12pm, and I returned the keys at 2:30pm. They charged me USD$30 ($10/hr). Again this is not what CheapCaribbean.com promised (in writing).
5. And finally the safe flight home. We checked out the hotel on time. Reached the airport at 4:20pm, when the flight was scheduled at 7pm. To our surprise the United had our flight booked for Dec-26th instead of Dec-25th. I tried to show them the email confirmation showing our flight details, but they confirmed that the booking wasn't changed at UA end. It was goof up made by CheapCaribbean.com again. They messed up my booking. We were completely stranded on the airport. It was the day when around 1700 flights were cancelled due to Covid fear. Thanks to the United Crew, they were finally able to accomodate us on the same day flight, after hasselling for an hour or so.

I am still following up with CheapCaribbean.com post travel department and asking for compensation.
Don't have much hopes on it though.

I purchased an all inclusive vacation on Nov 26th, 2021 at 9:48am est time. The company has a 24 hour cancellation policy with a full refund. I contacted the company via an online chat session on their website www.cheapcaribbean.com before the 24 hour period. The chat was initiated on Nov 27th, 2021 at 9:25am est time. The representative of the company gave his name as just "Dinesh". I requested Dinesh to cancel my reservation immediately and he responded "sure no problem, let me pull up your file". Dinesh stalled on cancelling my reservation until the time had exceeded my 24 hour period at 9:48am est time. Dinesh then informed me it was past the cancellation period and I would be forced to use the insurance I purchased only to receive only a 75% refund minus the insurance cost. I requested a copy of the chat transcript be emailed to me immediately, to have proof I requested the refund before my 24 hour cancellation period. Dinesh said he did not have the ability to send me the transcript and that the entire conversation would be recorded on my booking file with the company. I spoke to another representative via phone that same day in another attempt to cancel and receive my 100% refund. That representative said the transcript was not on my file, but Dinesh did enter his notes after 10am which was past my 24 hour period and there was nothing they could do but offer me a 75% refund. I then proceeded to send any email to the customer service department to request they cancel my reservation and refund me 100% based on their policy and my chat with Dinesh. Again, I told about being over the 24 hours period and in their email offered me a travel credit minus my insurance or 75% of the purchase minus insurance. I refused both and filed a dispute with American Express(card used to make purchase). I have exchanged a few emails with the customer service department pleading with them to cancel and refund me 100% of my purchase minus the insurance(non-refundable). Each time they respond stating if I cancel they will only refund me 75% of the trip minus the insurance. I have not been able to cancel this purchase as of today. Do not do business with a company that does not honor their polices and trains there employees to use stall tactics to swindle customers. This was my 3rd time using cheapcaribbean, my first 2 experiences were very positive and my family and I had great vacations. After this experience I will never use this company again and will encourage everyone I know to stay away from them.
Parent company is Apple Leisure Group and some subsidiaries include "applevacations" "travel impressions" "funjet" "tripset solutions" "amstar DMC". Beware of doing business with anyone of these companies.

Short story… If you purchase a trip for you +1 and need to cancel, that person now owns your travel credit even though I paid and I paid for travel insurance. Your money now belongs to the other person.

Long story… Be prepared to NEVER be able to escalate your issue and speak to a manager at this company. To start I have been a loyal CheapCaribbean customer for years and I have even planned group trips of 10 or more whereas others have started using the website as well and I am extremely disappointed in the level of customer service I have received over the past couple of months. I feel completely disrespected at how my situation is being handled and it will definitely impact my decision to ever use CheapCaribbean again. My family and friends will definitely be made aware of my experience. There are thousands of websites to use to book trips and I have always used and referred people to CheapCaribbean. That will change with this experience. As I became aware that I only had until December 15,2021 to use my CheapCaribbean Travel Credit, I called on October 19,2021 to replan a trip to avoid losing the Travel Credit. I called and used my own credit card to purchase and booked a trip to Jamaica for myself and a friend. I purchased the protection insurance because I was concerned about whether my friend would be able to travel with me. At no time while I was on the phone with the customer service representative, did he tell me that if my friend cannot travel my personally paid Travel Credit, that I purchased with my credit card, would be transferred to to my friend. I purchased this trip with my credit card why would he be entitled to MY money or Travel Credit? There travel protection plan is misleading and does not clearly define what will happen if changes are required. The customer service representatives do not explain how the Travel Credit will be distributed nor was I made aware my credit purchase will now become the ownership of my friend. It is unfair and doesn't seem lawfully legal to transfer my money and credit under his name but only my lawyer can confirm. My friend is in the hospital with COVID. I have no way of getting in touch with my friends family to obtain a letter from the doctor stating such. This seems like an unnecessary requirement seeing as I purchased this trip with MY PERSONAL CREDIT CARD nor was I told my purchase will be transferred to the ownership of my friend. I don't see how yet hey can legally give my money to someone else. I'll speak with a lawyer to see. When I called yesterday and spoke with Julia Leo Horrible customer service when you call that needs to be addressed. It is common for me to experience struggles with communicating with their customer service representatives because of the language difference and accent dialect, but to reach a completely un-empathetic agent was a shock. I asked to speak to someone above her or for my case to be escalated at least 50 times and she continued to tell me "it was not possible". She even as far as to tell me I need to call back and continue to call back until a supervisor is available! Seriously? Again… Horrible Customer Service. To learn that Cheap Caribbean does not have an escalation process or managers available or even an escalation team is very unsettling. Takes 3 days for them respond between e'mail communications l. All I wanted to do was use my entire travel credit that I paid for. I wasn't expecting a refund but for them to give my money to someone else was a huge shock!

Let me first start by saying that I have booked with CC at least 6 times in the past without issue. Now for today. During the booking process I had to call several times, booking a trip leaving from two locations. No one could tell me about any of the resorts, some could break out the costs, some could not (hotel/flight/etc.). My flight was cheaper due to the departure city. It came to booking FINALLY and didn't have the $100 discount code. Are you kidding? As a repeat customer, should be automatic. I was exhausted from spending my weekend on the phone. The lady said, you can put a deposit and pay the rest before the trip. Is there a charge, I ask – no. Are you sure this will not be an issue to get added, because if I pay, then there is no incentive to give me the voucher. Of course, emailed several people and called with a code, finally, when I went to make the final payment I was told it was expired. YEA, as it was from a few months ago. AND, I was charged $35 dollars for the split payment. I'm just getting started! My travelmate got ill (is recovering) and had to cancel. I still needed my vacation – not a big deal, we have insurance. Not that simple. After going around in circles, getting refund numbers from 25% - 60%. (should be 75% less insurance). All while simultaneously trying to rebook. I would have to pay an extra $500 to stay in the same room … it was cheaper for me to rebook a whole new vacation with the 100% refund if you take a travel credit. So, after the last 3 hour call – I took a screenshot. I rebooked, paid $82 and got a refund for my travelmate of only 40%. I am short many hours of my life and over $360 plus the extra $82. I get to the resort. There is no beach. Literally all rocks. I did not get the room I paid for. I was forced to move my room in the middle of my vacation. My safe was broken into and over $500 was stolen. How would you feel if you walked into your room and saw a do not disturb sign on it, a note saying that your room wasn't clean because the safe was open, BUT the room was clean? I was only spending money on going to a beach club (no beach) and massages on the beach. I was able to track exactly what was stolen. My several attempts to email the woman who booked me, just state that the refund issue was escalated to a manager (this is weeks now). No acknowledgement of all the other issues while on vacation. THIS HAS BEEN THE WORST EXPERIENCE EVER. DO NOT BOOK HERE. YOU WILL NEVER GET A PERSON UNLESS YOU ARE BOOKING. YOU WILL GET HUNG UP ON OR SENT TO