Catch AU

Worst ever- don't buy from them- they steal your moneyThere is no -******* or I would have given it
Don't ever buy from here! Worst service ever.
Made an order 3 weeks ago and got no update between, catch, the seller and courier company no one could tell me where the package was and it was for a birthday.

After a week of calling them everyday the best I got was were will message and follow up the seller.
Nothing I then had to be out of pocket and buy from a different company and went to request and speak to a manager- no empathy no care and didn't even bother to call me back I had to call 3 times and email.

Travis the so called "manager" there so rude, patronising and couldn't care less- refused to refund me and kept saying we will follow up with seller. I am out of pocket $358 thanks to their incompetence.

I would not let this go and will escalate to the highest level until I receive my refund.

Don't give yourself stress and a headache don't buy from catch- disgusting customer service all useless and incompetent

Catch.com.au are thieves. I ordered something that was "In stock" to leave the warehouse in "1-2 days". I then receive and email that it is delayed, no indication of when, no easy way of contacting them (they are allowed to contact me via email but their email is "no-reply"?) and terms and conditions that say I can't cancel an order. The kick in the teeth? Their website still says that the item is in stock to leave the warehouse in 1-2 days. Still haven't received the order, still don't know when it will be sent and then they have the audacity to send me a survey asking how the &*@&! Purchase went? This organisation is criminal.

They took over 250 for a makeup desk and mirror.
Only the mirror came.
They have organised someone to pick up the mirror part for a refund but there has been 6 different days They said they would come and i have taken work off yet no one ever comes.

I have contacted consumer affairs and a lawyer as well as I will be contacting a current affair.

The chair I purchased on catch was faulty, after over a month of trying to get a return, they just flat refused a return. I was scammed out of $170, the product is completely unusable. It's wild how they take customers money and just send them junk, refuse refunds and are on to scam the next customer. The worst part is all the positive reviews you see out there, they're all paid reviews. Trust me, the website will steal your money, just shop anywhere else.

Catch has a wide variety of items though I think your shopping experience would be better if you knew whom you were buying your item from before purchase so you know if it available from warehouse, Australian or coming from overseas.

They don't offer refunds, only store credit. Shipping is through the roof, I purchased 2 items (2x small 18cm tall fake hydrangea arrangements) and delivery was $95. I wish I was joking. I only make the purchase because I didn't want my store credit to go to waste. The prices in general are also very high, you can get the same items elsewhere for cheaper. I will never make the mistake of buying through Catch again and warn anyone reading this not to as well. I basically threw $165 in the bin.

I ordered a hand held steamer and was sent an iron. When I applied for a return it was approved however, due to significant illness, I was unable to get to the post office in time. After contacting them a second and third time my return request was 'rejected'. I don't understand how they justify this - they sent the wrong product. This is their mistake and they are unwilling to accept the return of an incorrect item. I find them to be extremely unhelpful and very difficult to contact (but I'm sure this is intentional).

Unfortunately, my experience with Catch and their seller Find Sports was extremely disappointing. I would give zero stars if that was available. The Catch ad was for two bike tyres and two tubes. I received only one tyre. Upon raising my concern I was told this was an advertising error despite the fact that this ad remained on the site for several weeks after the issue was raised. Catch/Find Sports advertised the goods (offer) I accepted the offer and I paid the requested amount (consideration) - all the elements of a contract. Catch said I should go to the trouble and expense of returning the tyre. Absolutely no understanding of customer service was displayed and a fundamental lack of understanding about consumer law.

First they send me an email saying I may like a product. When I view the product they refuse to sell it to me because I live North of Newcastle & south of Tweed heads. They continue to sending me emails about the product they refuse to sell me.
I'm done with this website and it's constantly aggravating M.O.
I was glad to hear they lost 41 million Jul-Dec 2023, I couldn't have nominated any other company so deserving of its losses.

Dont bother buying from Catch,
Still waiting for my item to be shipped.
I have also messaged them 4 days in a row and nobody has bothered to answer me at all. I have asked them to refund me as well and they also cant be bothered to answer me.
I will NEVER use them again.

UPDATE: Surprise surprise, the same day I put in a refund request from Paypal to get my money back, Catch send me an update that its been send, BUT WAIT, the tracking number is fake and leads me to a 404 page, (sorry this does not exist) Good try Catch but you wont CATCH me out with your BS lies.

Ordered an inflatable spa on sale, paid, waited for delivery. Got an email saying would be up to a week longer, that was fine. Got ANOTHER email days later saying sorry product not available. I got on Catch website and ordered same spa and went through to payment stage saying it was available, but surprise surprise... not on sale anymore!
Fraudulent sales pitch steer clear, go to My Deal instead, much better deals and they actually deliver!

The Catch system makes you incredibly vulnerable to unscrupulous sellers. I was sent a faulty used power station and trying to return it has been a nightmare. The seller just keeps cancelling my return requests and catch has done nothing about it.

Don't bother this is the worst place I have bought anything off! You try an call annthey blame the store on there web site you can't contact the store catch claims you will get a response in 2 business days I've rung every day after 2 weeks wait for my parcel it's now 8 weeks an still nothing FULL BLOWN RIP OFF

On 31 October 2020 I brought a pair of trekking poles from Catch.co.nz believing it was NZ based, as it turns out it is an Australian company. Today 24 November 2020 I still have not received my order, I was sent an email on 01 Nov 2020 saying my order was dispatched that day however it has not made any progress, each time I make an inquiry I'm told it will be sent today, I check tracking still in the same place. I have received 2 items brought from China on 03 Nov 2020 so I would expect delivery from Australia to be quicker. I will not be shopping with Catch again.

Just love the statement on your website about keeping your sellers honest with their prices.

I purchased an item online for $319.95, with a delivery cost of $61.88.

Your website claims the seller is Ausway 2. Imagine my surprise when I received an email from the courier advising that they had a delivery from Crazy Sales. This was the item I purchased from catch.com online.

Imagine my further surprise when I went online to check the price of the item at Crazy Sales... which was the same, BUT, delivery from Crazy Sales was only $34.57... almost half quoted by catch.

Looks like I found the catch in catch.

How do you explain this? Is this just an add on by catch to take a little cream off the top?

So much for keeping them honest.

I will be informing friends and colleagues to stay away from catch, and I will be. Leaving reviews where I can, describing my experience

I'm still waiting for delivery of my cubby house. The tell you to be understanding about the high volume of deliveries. I'm still being understanding 4 weeks later and you just go around in circles when trying to find out about you item being delivered. Don't order anything through them!

Have purchased from catchoftheday several times now. Sale prices are great, Items sent quickly and packaged well. Returns - only had problem with one product, after supplying photograph of item I was advised replacement would be sent out and received emaill confirming this. Usually my first reaction was to cringe and worry about hassle I was going to receive- this never happened with catchoftheday extremely polite customer service office and actually listened to what I had to say. Recommend this website but would still advise shop-around also.

I have only dealt with this business once. The product arrived unwrapped except for the pouch it was in with a note saying who I was and what it was but no mention of who it was from or a receipt or thank you! When i wished to return it I got no response from several emails. I then contacted them through Facebook. The response was prompt and friendly but it still took several messages to sort it. Then the credit didn't show on my account until I then contacted them twice more. Very poor customer support. I will not be using them again