Catch AU

On Saturday 15th August 2020 I bought a Stanley Rogers Cambridge 30pc Cutlery Set for $59.95 for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me. Also on Thursday 20th August 2020 I bought a Stanley Rogers 8-Piece Albany Steak Knife Set - Stainless Steel for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over for steak since the knives just cut the steak to perfection. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me.

Would never buy anything from them again! Purchased a designer item that was verified as fake! Absolute waste of money.

Highly recommend Catch as the BEST place to shop online and I highly recommend becoming a Club Catch Member which gives you FREE shipping on all orders $45 or more which is great. Never shopped online too much before the virus issue. Found Catch and placed one order to see how they were, to my surprise, the products were great, the prices amazing, customer service, is the best I have experienced and the super fast delivery is amazing!

Really a wonderful experience shopping at Catch and the customer service is just Amazing and I'm not an easy customer. They make shopping easy, gives you peace of mind, any issues you have they will fix straight away and the prices and deals help you SAVE a lot of money.

When I placed my first order I was not sure if I wanted to become a Club Catch Member, but when I placed the second order I signed up and became a Club Catch Member the money you save with FREE shipping alone is well worth it and top of that you get special discount for Club Members which saves you even more money!

If you have never shopped online, sign up become a Club Catch Member and start shopping, you will love shopping at Catch. Best shopping experience ever!

My First Order Placed - Order #*******

1 × VTech T1200 Corded Home Phone Black Handsfree NBN Power Fail Ok
1 × Royal Comfort Double Bed Bamboo Quilt
1 × Morrissey Bamboo Luxe Cotton Pillowcase 2-Pack - Charcoal
1 × Tontine Allergy Sensitive Firm Pillows 2-Pack

Customer Service - 10 Stars
Products Selection - 10 Stars
Customer Help And Care - 10 Stars
Product Pricing - 10 Stars
Peace of Mind Shopping At Catch - 10 Stars

I have ordered from BE a few times. When you get what you ordered in the time frame and at the discount they sell it at, it's great. But when you don't get your items at all, then you have to deal with customer support, who come across as unprofessional and incompetent, at processing the whole of the refund and in a timely manner.

I ordered in Mid-April. By late May when the order hadn't arrived, i followed up and was advised that presumably the order had been lost (because without tracking numbers, who knows where it went). I was "unlucky =(" (the customer service person called me unlucky and used the smiley face in our emails).

Then began a chain of emails trying to get my money back. BE agreed to refund. But they couldn't manage to grasp that all items of the order required refunding. I gave them one item number when i originally contacted, and that one item was refunded. Then i realised and queried how they didn't pick up the whole order when processing my query/complaint/refund. I ordered 6 items in one order. They were paid for all together. Presumably they would have all been sent together. But somehow this eluded the customer service person. I had to spell out each item number in the order.

So i quickly replied with all of the order numbers. I provided them twice in 2 consecutive emails. To date, i have received a refund for 2 of 6 items, totalling about $40, of a $130 order. Now, I am having to chase them up again for them to process the refund of the other 4 so i can finally get my money back (they are so quick to take your money, not so quick to give it back) and put this behind me. I will never ever ever order from Brandsexclusive again, out of fear that my order will go missing and i will have to go through this again.

If you buy online from normal websites (myer, ebay, theiconic, asos), you get the product you ordered - because it's in stock and because they track their orders. You also get the item within a week or so. Brandsexclusive and Buyinvite (and probably other sites i have not used, and will not use because of this experience), work differently, and it is incredibly unreliable... and it's so frustrating when they lose your order (you're disappointed that after 6 weeks and handing over your money you don't have anything to show for it and then you have to work so hard to get your money back and try find something to similar to what you had tried to purchase via Brandsexclusive).

Don't do it. Seriously, the discounts can't be worth it.