CarParts.com Reviews Summary
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 813th among Auto Parts sites.
Hit a deer on a Friday night on way home from work. Ordered parts that night. They arrived the following wed. Your price and customer service are second to none.
My first purchase, if the parts are as good as the service, well I'm in for the long haul. Thank for the awesome service
Ordering and finding the part started as an impossible task with other companies but CarParts made it simple for me as well as inexpensive. Hopefully I'll receive it within the next 5 business days as promised.
I've ordered several items for my project and I'm having a great experience and as we all know there will be some glitches, but so far customer service has been great making my experience a pleasant one.The only issue I've had thus far was not receiving an email confirmation which was rectified immediately after calling customer service.
I will recommend Carparts to my friends.
I have read really poor reviews on this site, however, the price was my first concern. Excellent pricing, was the first selling point for me. I am not computer savy, and the on-line chat help was extremely helpful! Robby was the person who helped me, and was very forgiving of my lack of "knowing how". He clearly explained everything, and helped me order the part! I cannot speak for others, but IMO, this customer service was superior!
Orders on time never a problem with fit. I recommend this company to all my friends. Price and service is quality.
I loved the customer service was remarkable and I'm a tough cookie to convince I think they did a great job is teasing me and overwhelmingly they make sure that my order is what I needed for my vehicle because I did order a few things that didn't comply with my vehicle after about a 15-minute conversation he made sure he had everything perfect for me but I appreciate the help because I thought I was smart after calling in they showed me that they was just a little bit smarter they helped me with a lot and I appreciate the patience that they took with me I have no patience and I thought it was great but they took the time to make sure that I was a happy consumer thank you
The service is professional and very helpful as well as done thoroughly to ensure your getting correct parts and expectation of your vehicles needs. The delivery is fast and efficient as well as very reasonable prices and advise about products... thanks for a great help and sound products. Mark
I will definitely order from car parts again. The price was great and the upper control arm for my Kia fit perfectly, even the overnight shipping charge was worth it.
This is a horrible company to get car parts from. I ordered my car ports on a Tuesday only received one of the two car parts the following Tuesday. When I call they tell me it came from 2 different places and I won't get the other one till Thursday. Bad business would never buy from them again.
Site is easy to navigate, great selection, fair price, they carry parts other sites dont. I was able to find part relay fast.
The price you couldn't beat. After 5 days, still no tracking#. Sent email but no answer. Received package in good time. The lack of communication is horrible.
Processed my order after telling me several times my order couldnt be processed then emailed the next day saying my order was put on hold, they needed to verify my cardholder info, it was a prepaid visa that no registration was needed for, when I got them on the the phone they asked a bunch of odd questions, if I just moved here, am I a homeowner or renting, my previous address etc. then tried to ship 3-5 day ground but charge for 2 day! DONT USE THIS WEBSITE!
I did not receive a tracking # of my product I ordered on last week an I'm about to report this website I had msged them to get a hold of them to see when my product would come an no help at all I would not recommend buying from this website again
Just want to, take the time, and say thank you for, such awesome customer service making sure the parts would fit my vehicle took the extra time, to look at, the specs, though the vin number
So nice, so kind, great customer service, they Bent over backwards for me. Fast delivery, don't hesitate to buy from them
I would give this company 0 stars! I placed an order and when I went to check out, it told me there was an issue with my payment and to try another form of payment. I was concerned so I checked my checking acct to find out that I had a pending charge from them but no order. I called customer service 2 times as the customer service agent was truly incompetent and rude. I wanted to cancel an order that had not been placed but had a pending charge on my bank acct. After being on the phone with them forever to make sure I got my money back, a while later I received an email saying they cancelled one of the items on the order. I wanted the whole order cancelled. Had the customer service person had a different attitude, I would not have cancelled. Still waiting for the resolution. Don't bother ordering & i will pay extra instead of using this company ever! Order with caution
Take days to ship out ur parts but tell u at the time of purchase it would be ship the next day, and can't get to them with an email
Car parts sent me a faulty Mass Air flow for my car that only shuts my car off when plug. I contacted Car Parts but yet to get a response from them. Buyers Stay away from buying any good quality parts from them. They only want your cash!
I may be quick to criticize however; Car Parts on line ordering fail to show an expected date of delivery or an estimated date of shipment, they just process your order and take your money.
From the business
Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auto Parts Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members