CarParts.com Reviews Summary
CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 813th among Auto Parts sites.
Very satisfied with service, would shop here again, would recommend this sight to anyone. Faster service than expected.
Usually has what I need, parts get here pretty quickly, the price is the best I've ever seen, high quality parts, replacement or performance
Ordered my part on the 9th should have been here by the 11th~ called and they told my part wont be here until Monday I payed $15 for two day shipping that is taking over 5 days to get to me and the guy wanted to argue with me on the phone. Very unprofessional and I wont be buying from them again this is a total rip off
Part was ordered and the website said it was available. It also stated that I wouldn't be charged until the order processed. 48 hours later, card was hit within hours of the transaction, but still processing. I emailed them... no reply. Next day I get an email stating the part I ordered wasn't in stock. Now, 5-7 business days to refund me. Young girl then called me to see if I wanted anything else. No thank you. She then told me it would be 10-14 days for my refund.
If you're going to sell something... sell it, have it. Not source it after. I'm sure they do good with mainstream items. I just wont use them again.
Using this site for the first time using this carparts.com site it all went very well, nice to know I didn't have to mess with passwords user names etc.it was like buying something from a brick and mortar auto parts store!
Thank you, I will be back at some point
Robbie Kares
Unacceptable, no other information received. Ordered 10 April and today 9 May am still waiting on the part to arrive
Didn't receive a tracking email. Spent two minutes on the phone, and got all the info I needed. Can't think of another company that resolved issues that fast. Very satisfied with the response time.
I purchased my 1st products from the web site and i picked 2 day shipping and agreed to pay the extra shipping. This would have guaranteed my part to arrive no later than 5/9/18. However I checked my email today to find out It will not be arriving until 5/4/18. And the confirmation email I was sent after the order does not show my 2 day shipping fee. Long story short when I called today the rep argued with me on what I know i Paid for and What I know I selected online Sunday night. I asked her to cancel my order I can not wait until Next week, she told me it was already shipped. I asked her a second time for a refund and to cancel she said it it on the distributor warehouse and out of her hands. I will have to wait until I get the items next week then call her back about a refund. She needs to get her story straight, Don't lie to me. I know what I choose your company changes my order for what ever reason. Now the customer ME has to deal with it.
Easy to use website, pages load fast.
Although I don't understand why I had to pay sales tax?
Even though surfing other sites without sales tax I got a better deal on both the radiator and headlight package that I purchased
Great company that ships real fast and stands behind their products. Very helpful and polite employees. I will use them again
Great service, will definitely shop again, prices are excellent, I got quick response to all my questions. The one thing I would have liked to see at the end was different options for shipping (one day delivery, three day delivery etc...)
2018 and no realtime inventory? I had to pay for the items first to find out that there was none in stock? Really?
I was follow with excellent service by a CarParts agent Kennett, I appreciate all the help he gave me to my purchase, Thank you so much!
I was skeptical because of the low prices but don't let that fool you! I ordered two front replacement hubs for my 2000 Dodge Dakota and they were delivered on time and the parts were NEW! I couldn't believe it! So today, I ordered my tie rods! As long as I continue to get NEW parts at this price, this is my parts store from now on! LOVE IT!
I love this company. You cant beat the prices and they are great quality parts. I wont shop anywhere else. The shipping is unbeatable.
Good web site good details on what you was ordering. It was easy to look up what I needed. Check out was good and no tax and free shipping
I will be using CarParts for all my automotive needs. Thanks Guy's you made my car part shopping easy!
From the business
Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members