logo

CarParts.com
This website seems to be closed. Find similar businesses

website thubmnail of CarParts.com

CarParts.comReviews 1,216

2.3
carparts.com

CarParts.com Reviews Summary

CarParts.com has a rating of 2.3 stars from 1,216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 813th among Auto Parts sites.

service
451
value
426
shipping
457
returns
344
quality
381
This company responds to reviews on average within 0 days
Texas
1 review
1 helpful vote
Follow Chris H.
Unfollow Chris H.
Send Message
Share Review
Report Review

I had the worst experience with this company, and then after they sent the wrond dang window switch for my maxima thry tried to sell me the exact same parr AGAIN... and the sales rep argued with me, telling me i was wrong... that it was the correct switch 100% forsure... then why did the front 2 switches both not have the auto roll down feature... and if u try an use this switch tjey offerd on a 2002 maxima, well it wont work an will blow relays an fry a window motor bc the power an ground wires are in different pun locations on the boards... and then they didnt offer the correct switch when i askd about it... so when i orderd another drivers side orderd, i thought i was atleast due over night shipping bc of THEIR mistake in 1st place... HECK NO they said... they gave me a big fat whopping $6 off my order and regular ground shipping, which last time took 10 dang days... oh but they said it would b here in 3 days... LMAO... yeah freaking right... this was biggest bunch of crap i have had to deal with in awhile... a group of pre schoolers couldve ran the sales and most def the cust serv dept allot bttr... so im 1 very pissd off unhappy customer... can i give a -10 stars showing my oh so great experience i had... i wont buy from this company AGAIN..

Date of experience: May 31, 2018
Massachusetts
1 review
1 helpful vote
Follow Francis P.
Unfollow Francis P.
Send Message
Share Review
Report Review

Maurice on live chat saved the day with his willingness to assist me in getting the right part for my vehicle. He was excellent to work with and was very efficient! Frank

Date of experience: May 30, 2018
Arizona
1 review
1 helpful vote
Follow Steve P.
Unfollow Steve P.
Send Message
Share Review
Report Review

I was shocked at the superior level of quality of the assembly I received. It is BETTER than brand new, it's superior to the original equipment installed on the vehicle. The construction and materials used to manufacture it are superb. I will certainly be ordering a right side replacement in the very near future. Any replacement parts I need for my vehicle will be ordered through CarParts.com.

Date of experience: May 30, 2018
Texas
1 review
6 helpful votes
Follow Sydney B.
Unfollow Sydney B.
Send Message
Share Review
Report Review

YouTube video used: https://youtu.be/jCZv1KZtee8

No more rolling down the window to open the door. My husband has zero experience or knowledge of cars but with this video and carparts he easily replaced the door handle in 30 minutes. IN 30 MINUTES. In our driveway, 90 degree weather in Texas, with a 7mm socket and T20 screws (see video)... tools from our non-mechanic garage. This $20 project saved us hundreds from getting the car serviced at the dealership. The part has had no problems with everyday use (going on 30 days now).

Date of experience: May 28, 2018
Florida
1 review
1 helpful vote
Follow nick w.
Unfollow nick w.
Send Message
Share Review
Report Review

Quick
May 27, 2018

I got the part soon than expected. Like it so much I put it in my favorites so I can get to it quick when I need another part.

Date of experience: May 27, 2018
New York
2 reviews
0 helpful votes
Follow Dan B.
Unfollow Dan B.
Send Message
Share Review
Report Review

Found part on site very easily. Placed order standard delivery Saturday May 19, got confirmation that it shipped on Tuesday May 22. Correct part arrived

So the whole process that I experienced was good and incredibly better than my experience with CarID

Date of experience: May 26, 2018
Louisiana
1 review
11 helpful votes
Follow Michael J.
Unfollow Michael J.
Send Message
Share Review
Report Review

I ordered a part that would possibly be non-standard for the make and model car for which it was intended. I was trying to match an existing non-standard appearance headlight on a recently purchased vehicle. Long story-short it wouldn't work and I had to call and get a RMA and then order a OEM fit headlight set to make both headlights units to have the same appearance. Both representatives with whom I conferred were both very helpful and very polite and professional. Both were well trained and knowledgeable about the requisite procedures to return the previously ordered unit and to purchase the new set of OEM-fit units. These two people made an unpleasant task much more bearable with their courtesy and competence.

Date of experience: May 25, 2018
Arizona
1 review
1 helpful vote
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Any time I need auto parts I now go straight to carparts.com because I know from past experience they will have the right part and a very reasonable price plus shipping is always extremely low. Thank you car parts

Date of experience: May 24, 2018
Indiana
1 review
1 helpful vote
Follow Thomas M.
Unfollow Thomas M.
Send Message
Share Review
Report Review

Very satisfied
May 22, 2018

I was very pleased with my order and i will be getting things from you in the future
And i will refer other people to you

Date of experience: May 22, 2018
Wisconsin
1 review
1 helpful vote
Follow Beth M.
Unfollow Beth M.
Send Message
Share Review
Report Review

We will check with your company for all our auto parts. We had a wonderful experience. We will recommend you to everyone. Received it in just a few days. Communication from them was great. The part fit perfectly. Very happy with my experience.

Date of experience: May 22, 2018
New York
1 review
1 helpful vote
Follow Richard J.
Unfollow Richard J.
Send Message
Share Review
Report Review

This is my first here. When I placed my order and after I checked out I realized some information was incorrect. ( my falt) Called Car Parts a day Talk to Romeo. This guy knows how to do is job. 3 or 4 minutes every thing was corrected and my part is on its way. Thank You.

Date of experience: May 21, 2018
Texas
1 review
3 helpful votes
Follow David H.
Unfollow David H.
Send Message
Share Review
Report Review

I will never use this company or their products on my vehicles or any customer vehicles again. Customer service is abysmal, shipping and delivery is a joke. Worthless. Rockauto is the best I've ever used. Rather pay extra for service n dependability

Date of experience: May 21, 2018
Missouri
1 review
1 helpful vote
Follow Nicholas C.
Unfollow Nicholas C.
Send Message
Share Review
Report Review

Absolutely awesome
May 19, 2018

I called the warehouse manager and he was awesome! He showed me that i almost ordered the wrong part and he found the exact fit and then help me place my order before i got the wrong one, he was a very good mam. Thank you guys for your prices and the way you handle customers!

Date of experience: May 19, 2018
Florida
1 review
2 helpful votes
Follow Ferenc K.
Unfollow Ferenc K.
Send Message
Share Review
Report Review

Ordered parts, with "overnight" shipping option, paid 41$ for shipping cost. 6-7 hours later not received any tracking number, called the customer service, then they said: "usually overnight shipping time is 3 days". I requested the shipping cost back as getting a regular shipping service, they wanted to give back half of it. Canceled the order right away.

Date of experience: May 18, 2018
Florida
1 review
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Send Message
Share Review
Report Review

Satisfied
May 18, 2018

Satisfied with service and product took a week to get here but all in all very satisfied, product was quality made will be shopping again.

Date of experience: May 18, 2018
Texas
2 reviews
2 helpful votes
Follow Randy R.
Unfollow Randy R.
Send Message
Share Review
Report Review

Awesome
May 17, 2018

Couldn't ask for better service. Took the time to make sure i was getting the right parts for my truck, Thank you

Date of experience: May 17, 2018
Kentucky
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Send Message
Share Review
Report Review

I have never ordered anything before so easy and simple fast very knowledgeable crew all work together you guys please keep it going you are awesome

Date of experience: May 17, 2018
Arkansas
1 review
0 helpful votes
Follow Matthew O.
Unfollow Matthew O.
Send Message
Share Review
Report Review

Service is excellent had what I needed and no hassles. Staff was very helpful and took the time to go over things with me so I knew what to expect,

Date of experience: May 17, 2018
Washington
1 review
0 helpful votes
Follow Wilma V.
Unfollow Wilma V.
Send Message
Share Review
Report Review

Easy as it gets
May 16, 2018

First time to order online for car parts. Thanks for making it so easy. For a 66 year old female. Will definitely order again

Date of experience: May 16, 2018
California
1 review
0 helpful votes
Follow Miles M.
Unfollow Miles M.
Send Message
Share Review
Report Review

They were professional and personable and after figuring out that google search, dropping into their site with wrong results, caused the wrong part to be ordered... refunded my money come lately and quickly, will use them again. In fact just did today, thanx car parts folks!

Date of experience: May 14, 2018

From the business

Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs.


carparts.com
Chicago, IL, United States