CarParts.com

I ordered a new radiator for my car. The part arrived in good time and for a good price however after the radiator was installed at a cost of nearly three times the price of the part by a reliable mechanic it turns out to have been defective and had a pin sized hole right in the middle of the panel. No sign of damage just a hole in the radiator. I called the company and they said they would refund the price of the part if I sent it back to them. That would require having it uninstalled at the repeat cost of installation. I will not do business with this company again, and cannot recommend their parts or service.

I recently placed my first order with CarParts, which was for a 2013 Nissan Altima rear brakes, rotors, & calipers. It sooner then I expected. Couple days later I received as gift so I contacted them to return parts. They contacted me back within 24hours with RMA and a refund. I will order from them again. Reference number *******

I had ordered from them once before and told myself never again I should have stuck with that. They lie about the shipping date and you won't get your order for probably two weeks. I placed two different orders one with Rock auto one with car parts, my rock auto literaly came in one day… two weeks later I'm still watomg on my car parts order… please if you see this and you need your parts any time soon stay away!

YouTube video used: https://youtu.be/jCZv1KZtee8

No more rolling down the window to open the door. My husband has zero experience or knowledge of cars but with this video and carparts he easily replaced the door handle in 30 minutes. IN 30 MINUTES. In our driveway, 90 degree weather in Texas, with a 7mm socket and T20 screws (see video)... tools from our non-mechanic garage. This $20 project saved us hundreds from getting the car serviced at the dealership. The part has had no problems with everyday use (going on 30 days now).

Ordered a fuel pump assembly from carparts.com on May 1st which showed a delivery date of 5/4. After charging our card, the date moved to 5/8. Then after not receiving on 5/8, we checked fedec tracking only to find delivery had moved to the 11th. On 5/10 we checked again and it states 5/13. Still haven't heard back from the email sent to their customers service line and still no part. Wouldn't recommend buying from here if your car is inoperable or you are in a hurry to fix.

Make sure it's the correct part. Match it!Recheck with the customer representative b4 completion. They will make sure you're satisfied in case there errors made. Definitely reliable with reimbursements.

I purchased an a/c compressor from carparts.com, the part was significantly damaged, clutch cover bent, bearing not spinning freely, pully banged up. And part was literally growing a green mold on it. Looked like it was in that box for years.
So, its not the end of the world, I request for a return so I could get my money back. It's been 3 weeks now and I still haven't received a refund. I've talked to customer service, they said that, I should have recieved the refund already, and that they would call me back next day with more information.
They never called back, I'm out $160.00, this is absolutely ridiculous. This was my first time dealing with carparts.com, I would never deal with them again, or recommend them to anyone. My request for the refund was approved on July 2nd. It's July 16th and I still haven't recieved anything. This is unacceptable.

I ordered a Windshield Washer Reservoir for my Nissan Frontier. Turns out the new item leaked from one of the seals. CARPARTS replacement process was easy and smooth. The second Windshield Washer Reservoir also leaked from a seal. Fairly frustrated that both new items had the same fault.

Brooke, from CARPARTS Customer Service made it right, refunding my money and providing a discount on future order, which is more than I was expecting. Brooke also stated they are investigating the issue with the part I ordered. Very satisfied with the response from Brooke at CARPARTS and glad to see that my concerns were addressed to my satisfaction.

Thanks!

Order Number *******

I ordered an interior door handle for 2011 Ford Fusion. It arrived in a couple days and fit perfect. I will continue to search car parts for my future needs. I received a form for a refund or return with my package and it wasn't needed because the part fit perfect! My thanks to Car Parts!

Car parts refused to accept my return of TWO cores for a starter and an alternator, because I was beyond their 60 day "return" policy, even though I bought remanufactured parts that depend on the recycling cores, they would make no exceptions. The only advantage of this website is they will often have those "hard to find" items you don't want to order from the dealer. Just make sure you don't buy things in bulk and plan on working on them over a few months, because you're boned and they will happily pocket those core charges. I recommend FCPEURO as my first choice, then American Trucks if your car is domestic.

I got a iacv for a 1993 honda civic but got a alfa romero one, they kindly told me to return it as they will ship off a replacement, unfortunately it was still the wrong one, one of the customer service providers helped resolve all the issues and sent me 2 stamps to return, they also figured that it was the warehouse that mismatched the part number. Altogether their customer service is superb and i thank them for the help.

I did not receive the correct part was not able to check this due to family issues that are personal and I don't want to post on the internet. With the situation I had. I was not able to check the part and I could not proceed with the work. Due to the problems and then I go to open the box They did not even check to see if it was the correct part that they were sending to me. They don't care about you or your situations that you're dealing with. I will not be using this company again.
These are The Times people need to help the most. Because the economy is going to s***And they don't even want to lift a finger to do a small return process and send me the correct part that they did not check. I wouldn't even mind paying the delivery fee. I just need the correct part for the $150 I spent.

Oh yeah check the picture out look at how different they look That shouldn't even pass a two 5 year old