CarParts.com

We ordered one headlight for our Honda Accord from carparts.com, and installed it today - it looks beautiful, works perfectly, and the mechanic said it's very good quality. Very good service - we ordered it on the phone, and the confirmation and the invoice arrived immediately to our mailbox, the headlight arrived within 3 days. Unbeatable price. It would have cost us $102 if a body shop had done it, but we paid only $42.31. Hopefully, it'll last.

After placing an order twice because they put the wrong address the first time, I realized they printed the label wrong a second time so I called to cancel both orders and they refunded me just the amount for the part but not the shipping even though the parts never got shipped at all.

The tire shop that I took my car to recommended that I order replacement wheels from a third party to save some money. They quoted me $205/each for wheel replacement. After doing some looking, Carparts.com was the only website that offered the best deal for re-manufactured wheels. I got them for $170/each and the cost of shipping was reasonable and fast. The quality of the wheels received exceeded my expectations. They look like brand new and the tire shop had no issues putting them on. Overall, I was very satisfied with my order on Carparts.com.

This is my first time using carparts.com and I would like to share that my experience was great. Although we had a small communication issue with regard to the arrival of the parts, the customer service team did an excellent job in resolving the issue. In addition, the customer service team did an outstanding job in assisting with an issue with the installation contractor. If you are in need of parts that are difficult to find, carparts.com should be your first choice. They have an excellent team that will help you with the selection of the parts, delivery, and installation locations in your area. I would highly recommend this company, because of the excellent service they provide.
Dexter

Do not deal with carparts, as they are definitely a scam. I paid over $16 for urgent shipping for a fuel pump, but they didn't ship after 8 days. When i called them to cancel it because I already purchased one from ebay. They started to manipulate me and they told me we will cancel it. Four days keep calling them but i got nothing, so they didn't return my money or at least ship the item. On fifth day of calling them, they said we cannot cancel it as it will be shipped to you soon, i told them in your website it says i got 60 days right to refund! And the item is still in your warehouse. However, i called my bank to dispute the payment.
Also i reported the BBB office and reported FBI about those scammers.
Government has to ban this Chinese business.

My first experience with carparts.com wasn't good which should have taught me a lesson. Ordered headlights for my vehicle that was to include bulbs. After several changed arrival times I finally received them without bulbs, not that I needed them but description did state they were included. Overall product was good. Customer service was of no help, argued the description was wrong. Recently I purchased a front suspension component 4/30 with 2 day shipping (26.00) no sooner than i placed the order the eta changed to 5/3, that changed to 5/5 and has since changed to 5/6 with reasons siting warehouse problems to shipping issues. Impossible to get some on the phone. Burn me once shame on you, burn me twice shame on me. Avoid this seller.

I ordered a tail light for my truck at 12 noon on a Thursday. I paid for expedited shipping ($35) which guaranteed I would recieve the light on Saturday. Now it's monday and I still don't have it. I can see the product is coming from a warehouse in Las Vegas and I live in a city in the NW, it shouldn't take this long. Pretty frustrating to pay a premium for a service that you don't get. Feels like extortion. Can't say I'd recommend this site.

I ordered a part from there. It came in and did not fit my vehicle. I spoke with the lady there about returning and told me I had to pay for shipping back to them. She told me that it would be $8.42 to return. Keep in mind I paid $44.51 for the part. I took it to the post office as instructed and shipping was $22! Then I get my credit email back and it says they are refunding me $33 not the $44 I paid for the part or nothing. So i pretty much bought the part anyways. I am so upset. I will never use this place again nor recommend to anyone.

Ordered a part that was in-stock on Monday 8/15. Received email that said it would arrive on Thursday 8/18. This was later updated to Friday 8/19. FedEx states that label was created but no pick up was scheduled. Called CarParts.com customer service and was told that FedEx has shipping delays! FedEx states they have no shipping delays and that a label was created but no pick up was scheduled. They advise me to get a pick up confirmation number. Called customer service and they were of absolutely NO help. They don't know what a pick up confirmation # is and they have no contact number for their shipping department. They'll get back to me in 24 hours via email. Just be honest people!

I messaged carparts.com's instagram, kind of frustrated and worked up that my part was a couple days late after i had to pay for shipping. I was responded to almost immediately and was informed as to why there was a delay (it was because of bad storms where my part was coming from). After informing me of the storms they then refunded me my shipping price I had paid initially.
Thanks carparts.com
*******

This place advertised quick shipping. Then after you place your order they send an email saying shipping has been delayed. Another time they did the same thing then after nearly two weeks they sent an email saying they didn't even have the part. On that same order I had another part that they kept delaying shipping. When I called to cancel customer service kept hanging up on me every time I said I wanted to cancel. I spent over an hour on the phone getting hung up on then finally reached an honest human who cancelled my order

Great prices but do not order if you need your part within the month …. I have had to make tons of calls to costumer service and Had to have replacement orders sent out and it's going on 3 weeks and still don't have my part! Totally totally unacceptable…. And they said they where going to issue a refund and that still hasn't happened I would have been better off just ordering one from somewhere else. Just so disappointed.

Ordered trailer hitch for my 94 Toyota 4Runner in stock. Received order confirmation but never tracking. Received one delivery date which came in past then received a delivery date that came and passed inquired about items through email received a even longer window with another date further down the road will not even buy anything from them again

I recently ordered a complete tailgate for 2004 F250. It arrived very well packaged but when I opened the package the tailgate had two small dents. I thought all was lost because I had discarded the box and assumed the company wouldn't take the time of day to help. Thankfully, CarParts responded to my negative feedback and rectified the situation 10 times over. They are in the process of shipping a replacement tailgate. I am very thankful and pleased they were able to fix this as well as they did.