CarParts.com

Re: CPZ*******. I messed up an earlier review. My bad. I left a three star rating when I should have given a five star. It was one of those "senior moments". Carparts was very understanding. The lady that called was very professional. Looking forward to doing business with Carparts again, (If they will have me) lol. Thanks for excusing my mistake.

This site is amazing, the customer service has been amazing this entire time I have bought parts from them! Emails are speedy, shipping is FAST. They had many parts that are unavailable elsewhere. Cannot say enough! Thank you all cartparts.com order number CPZ*******

My order arrived on time and was exactly what I needed, the only issue is thag during the shipping, one headlight was slightly broken. Upon relaying this to customer service, they immediately contacted me and made things right, as best as they could.

I ordered a car part for my older vehicle and while the part didn't exactly have a perfect fit, I was able to make it work. The company reached out to me afterward to try to make it right and better my experience. I was very appreciative of the customer care and how quickly they were responding. That experience alone was enough for me to absolutely recommend this company and to want to return as a customer if ever needed again.

The parts and service are great, but they're refund practices are crap. I accidentally double ordered a part so I called customer service. They told me I would get my refund in 3-5 days. Well… it took almost 3 weeks, and they made me jump through hoops to get my money back.

Ordered a replacement mirror which was advertised as fully functional like OEM - folding, extending and fully adjustable power mirror. Mirror received was not fully adjustable and I did not install. Instead of 4-way power adjustable, it was only 2-way adjustable on a diagonal axis. Carparts did not allow return because outside of 60 day return period but didn't discover problem until after that period was up.

Don't waste your time. They don't honor price match fr competitors. They will literally email you back and tell you that you found the item at a good price and should take advantage and buy the item elsewhere. I ordered a part on 3/29/23…on 4/4/23 I received an email telling me the part is out of stock. Waste of time and money. Go elsewhere. Customer service is garbage.

We ordered a new tailgate for our 2007 Dodge Ram 1500.
We received 3…. All bent and dented… the third one the refused to ship another. I asked after the first one mark the box fragile…. Wrap the corners and body in bubble wrap…. Nope # came more damaged then the first one…. Requested special packing for the third one …nope

Fairly simple exercise: buy front and rear rotors and pad kits. Got the rear rotor and front pads in short order, all okay (except for the fact that neither of the parts are of any use). One week later; 'Oh, [says customer service] we're out of the rear pads that are part of the kit, you'll need to order another type, and the front rotors are being processed.' Days after that; 'Oh, [says customer service] we're out of the front rotors that are part of the kit, and you'll need to order another type'. Well, good luck with that because when the front pads come in (which means that I'll have received three quarters of what I "need" ten days AFTER ordering it) it's ALL going back. I do NOT reward bad behavior.

They advertise great prices, until we get to the checkout. Then they add $100 in shipping, I can get free shipping if I add $100 in parts. My cart total was $650 before shipping! They're advertising prices, because it's 20% more than advertised after you get to the cart. If I sign up with my email, I can get 10% off is also a lie. I hate greedy companies. Do yourself a favor, stop feeding shady businesses. Don't shop here

So... I needed a new fender liner for my 2018 Rav4. It was "guaranteed" to fit... and it mostly does, but not all the holes line up correctly... and in a few areas there was no hole where one was needed. It'll do, but overall the match could have been better. Basically, you get what you pay for... and if you want it to match perfectly, you're probably better off spending the extra to get an authentic Toyota part.

Shipping and prices are great.

Ordered set of 8 ford f150 5.4 coil pk. Shipping was on time. When I installed them in less than 1000 miles three of the 8 have failed. I guess the old saying you get what you pay for is right. Don't know till you try.

I ordered a part online it arrived 2 days after promised, it was the wrong part. I contacted them and the only solution they had was request a return. I called and spoke to customer service and told her I was not looking for a refund I just wanted the part I ordered. She told me to send back the part and after inspection I would receive a refund 7 days later. 10 days after confirming they received the part I contacted them and got some excuse about paypal payments take longer I opened a dispute with paypal and the issue was quickly resolved.

I shot a dm to their Instagram page due to me having a issue with the web page. Their reply was fast and even gave me a link to track my order. My order also came in the day they told me it was going too. Over all awesome