CarParts.com

Customer service agent Paul was very helpful by assisting me with a small issue. He was able to remedy the problem with an amicable solution. I highly recommend using carparts.com for the high quality customer service.

Had a relatively minor issue with a recent purchase and the Customer Service rep proactively solved my problem and definitely exceeded my expectations. Would definitely shop Carparts.com as they stand by their products and website support!

I bought a water shield for under my car to protect it from water getting in places it shouldn't. The part didn't come with the fasteners needed to attach it. I worked with customer service and they made the situation right for me and will let the manufacturer know the fasteners would be helpful. Great job CS team!

They were very kind and understand, of my frustration when I really wasn't too happy with a dealy that was off more than it stated on the website. However, the carpets did fix and go refund the shipment cost. It was the people doing delivery that was the issue, not the company itself. I appreciate that refund back

I bought a front brake caliper it works like a new car now but there were things I didn't care for the bolts for the brakes were so so tight when they broke loose I thought I broke my finger. Second there was paint down in the threads the 2-largest bolt holes that attaches this to the car. Luckily I had an impact to run the bolts in and out to clean out the threads. I thought I cross threaded it thats how tight it was.The final thing is the part didn"t come with a return label and they wanted to charge me $8.34 but since I wasn"t happy they made it good but still charge you tax on the return so it is only $23.00 and not $25.00

Ok where do I start?! First fuel pump I was told fit my car... it didn't so my car sat on stands for a week until I received my new pump. They wanted me to pay for return shipping but after hours of arguing I finally received free return shipping. Over a week and I still haven't received my refund though. Second pump I ordered was faulty the guage doesn't work so now I have a crap pump after all the time and money I have in. Prices are cheaper but having to deal with their BS and getting a part that is complete crap isn't worth the savings. Spend a little more and save yourself a huge headache and a LOT of time!

I ordered brake pads and rotors as a kit. I tried to call to figure out why there was a pending charge of $99.91. My brakes and rotors were the $224.94 pending charge.
I was told it's because the order was split that's why there are two separate charges. It doesn't make sense why it's $99.91. This $99.91 pending charge isn't even the price of the front brakes and rotors or the back. They gave me a random charge of $99.91. Nobody could explain why that random pending charge is there.
I am really hoping that charge of $99.91 goes away.

Please be aware that if you need to return your item, you will be charged 97% of the total amount you paid in order for you to receive a shipping label from them. Totally not worth it. They will in turn re sale the item at full price again like they sold it you. This is terrible. I will never buy from them again.

Have not received my packages on the date it was supposed to be delivered. I was denied cancellation of my order. I have not yet received my window regulator and motor I ordered. Also they will not reimburse you in full when returning an item or canceling one.

I purchased my 1st products from the web site and i picked 2 day shipping and agreed to pay the extra shipping. This would have guaranteed my part to arrive no later than 5/9/18. However I checked my email today to find out It will not be arriving until 5/4/18. And the confirmation email I was sent after the order does not show my 2 day shipping fee. Long story short when I called today the rep argued with me on what I know i Paid for and What I know I selected online Sunday night. I asked her to cancel my order I can not wait until Next week, she told me it was already shipped. I asked her a second time for a refund and to cancel she said it it on the distributor warehouse and out of her hands. I will have to wait until I get the items next week then call her back about a refund. She needs to get her story straight, Don't lie to me. I know what I choose your company changes my order for what ever reason. Now the customer ME has to deal with it.

When I left a poor review for a mirror that I bought, I thought that was the end of that. I was contacted by Emmy and a replacement mirror was sent immediately along with a shipping label to return the first one. I had plenty of time to receive the second one and install it before the return was due, so that I would only have to take the door apart once. Unfortunately, I have the same problem with the second mirror, but will live with it as I paid about $50 from carparts.com and the same one is about $100 more on Amazon. I do recommend carparts.com. I think the mirror I ordered just has some problems and they did their best to take care of me.

I placed an order of $200 dash cover for one of my restoration jobs it took a month to get it when I got it it was completely damaged! The box it came in was fine so clearly they didn't care they just threw it in the box anyways and sent it! It took me eight days to contact them for a return then another four days to get a return label Then it took four weeks to get my refund I sent numerous emails spent 45 minutes on the phone four times trying to contact this company! They never answer their phone or their emails impossible to do! Do not waste your money or time worst company I've ever dealt with and I own an automobile restoration shop

This company is guilty of violating consumer protection laws. They advertise products that they state are specifically designed and digitally fit specifically for your car, but what you finally get after weeks of waiting, is something you didn't order, and doesn't fit, and cheap quality, and when you contact them to return they tell you, you did get what you ordered, and too bad for you. You have to pay for return shipping. They refuse to email return label. They provide a bogus address to return it to. You are never again contacted that product was received. Never get refund. Call to customer service is waste of time because all records are erased from system of any purchases made. No order number found. No name or email found. No return info recorded. No account info. Just disappears into thin air, and so does money