CarParts.com

Wrote in a friendly suggestion and the customer service rep Emmy was very attentive to my suggestion. And even assisted with my recent order. Will continue to use these guys. Order #*******. Went above and beyond being things straightened and getting me the right part.

Thank you
Order number - ******* for our reference.
I recieved a email about my review and disappointment with Car parts.com and the delivery date not being what they said when I ordered causing my vehicle to be down longer.
Carparts stepped up and checked out the matter and found in my favor and reimbursed me for the shipping payed to the USPS.
With this action I will use Carparts.com again.
Once again thank you.

Scam site. They claim parts are factory, but when trying to transfer logo from old grill to their grill it was not even close, so after spending 299 for their grill had to buy a logo from snother site for 95.00 to fit it. And all it was the most expensive one. Stay away and see their reviews all over the place its 2 star or less.

I received a tailgate from carparts with dents and marks due to no bubble wrap in the box used for shipping. I made them aware of the issue and I kid you not, they sent me a refund and made their shipping department aware of the situation so they can "tighten up" so to speak. If that's not a great company, I don't know what is. I'm a satisfied customer, and will be coming back! If you want to buy from a costumer oriented company, carparts.com is the spot! Order#*******

Bought a a. C compressor and it was not the one that I needed. They sent me refund papers through email. Said they was not gonna pay for shipping either. Ok no problem. Sent it off and they reiceved the package got an email from them. Then got an email saying approved refund back to your card take 24-48 hours. It was a week later I called my bank and they said they would open up an investigation. I called the car parts.com back all week same thing. Here is your reference number lol. I dont need that i need to know why my money has not been processed to my account yet. That is not helping me. Its 430 and i have been on the phone with them the FTC the lawyer and my bank since this morning at 9 am. I am so tired and upset I dont have time to waste on this. A man named Romeo he said ill call the billing dept and see what is going on in one hour. Its been over 5 hours. I am guessing they send parts out but the are knock offs and they will not refund anything back to you.

At first I was a little worried about ordering a fuel pump through carparts.com after seeing their bad reviews, but four days before Christmas I had made my purchase and they had it delivered in three days when initially they started it would be at the house in four. Installed the pump, and the Jeep fired right up after sitting for five years. Checked Advanced Auto and other sites and I had gotten the pump for atleast $50 cheaper. You guys did an amazing job, and thank you for the early Christmas present Five stars from me.

So to start off I ordered some window motors for driver and passenger window driver side worked great and passenger didn't. So I hit up customer service and wow they got back to me so fast and resolved it so fast. Customer service response was awesome part is already in route. I will definitely be buying more parts from this site. Thank you guys

I called their phone number to order a bumper cover. The rep took my payment information and told me it would be shipped out right away. Later, I got an email saying the part was out of stock. Called again to resolve the issue. The rep told me that they couldn't honor the original sale, but conveniently, there was another part I could purchase from them, that ONLY cost $73 more. They refused to honor their original pricing. This is a scam.

They send you wrong parts and wont send you the correct ones, they make it your problem to send them back while keeping your money. 2 weeks in the hole and truck still not fixed.
Also, what a pleasure having to deal with outsourced Indians to get a return label.

Re: order number CPZ*******
Had an issue with a part that wasn't sent 5 days after being ordered and paid for. Customer Service via telephone was polite but overall useless. Issue was resolved via FB messenger.

I WILL NEVER USE YALL AGAIN. YALL HAVE SOLD ME THE SAME PART TWICE AND BOTH TIMES THE PART WAS NO GOOD N NOW YALL WONT EVEN GIVE ME MY MONEY BACK. I HOPE NO ONE EVER USES YALL. AND THE PERSON I WAS ON THE PHONE WITH WAS VERY RUDE I ASK TO SPEAKE TO A SUPERVISOR AND THEY SAID THEY DONT HAVE ONE NOW WHAT KIND OF $#*! IT THAT. AGAIN I WILL NEVER USE Y'ALL AGAIN

I had a little hickup with processing my order. And customer service was stellar. We had an open line of communication and they resolved the issue in a timely manor. Answered all of my questions and concerns. I personally believe one of the best features a company should strive for is relationships with costomers and willingness to work together to resolve issues.

The Whole process was stress free and seamless
Top notch customer service

Order # *******.

I read the description it said it would work for my vehicle so I ordered paid for 2 day shipping so $100+ parts came in car torn apart belt wont work only vehicle I have. Sent an email was told i have to pay return shipping i called as the description said it would work for my car was talked down to something about a Google search and it's for a diesel and it's my fault so if I want to return it I have to pay shipping. Dont waste your time with this company took a risk with them and never will again and will make sure everyone I know won't aswell. Amazon or even Ebay would have been better.