Caring Transitions of Campbell

There is one in particular I want to complain about. You pick up items, never all given to you, then you ask to have it shipped, never shipped. When I purchased an item I wanted shipped she credits me 4.00 what I paid for Waterford Christmas Ornament. She sold it to someone else for more. The shipped item paid for 10 days ago, label created 3/3. Yet to be shipped. I give up. Barb Boxam, Susie Roan and Tim from Torrance only ones I will ever buy from again.

Met with Brian from our local Caring Transitions on 6/24/24, went through the house, basements, attics and numerous out buildings to get an estimate to clean out all as the property is being sold. Was promised a quote by the end of the weekend (6/30/24). Gave him until 7/16 before calling - he would check his email as he thought it had been sent, 7/20 called again - still not received, 7/25 sent straight to voice mail - no response, 7/26 same as 7/25,8/1 straight to voice mail. Message this time stated that if he was not interested in providing me a quote, he could at least extend the courtesy of letting me know so that I could pursue other avenues. As of today, 8/11, no response or quote. Total waste of my time.

Lisa Schuster of Caring Transitions of chapel hill nc did a wonderful job with our move. They had a schedule to come a day before the move to pack non-essentials. They were packed nicely and labeled so the very same people would know exactly where to put things in the new apartment. We highly recommend them.

We had a horrendous experience with this company, specifically the Campbell, CA franchise. Unreliable and unprofessional (late to every single meeting we scheduled), unethical (the owner actually prioritized taking her dog to the vet for a non-emergency appointment over moving my parents into their place), and unable to fulfill their commitment to us. They were 3 days late moving my 90 year-old parents into their new home, ended up walking off the job without even telling us (they simply disappeared!), and then sent me threatening and nasty messages when I refused to pay them the balance due. Regrettably, I reached out to the national company two times, filed detailed reports, was promised a return call from management, and have not heard back. Do not hire this franchise, and better yet, go with another company completely. There are so many great ones out there.

It is unfortunate that I have to write this negative review of this business. They come across as nice, caring, helpful people but in the end they are not. My experience was painful and dishonorable to my lost loved one. They spoke of honoring her memory and carefully sorting her things. Instead, they, without consulting the family, donated, threw away, or otherwise got rid of the bulk of her estate and sorted just enough of value to cover their costs. Adding insult to injury, after informing the family that all of the inventory had been unknowingly disposed of and the sale had netted no profit at all, this firm tried to extort more money from this grieving family in the form of previously undisclosed additional fees. Shameful, unethical behaviors in my opinion. Taking advantage of people's weaknesses. Like wolves in sheep's clothing who promise joint rewards but then rob you of it all. My recommendation is don't let this company rob you too.

Told we had so much stuff to sell, then they botched the auction, kept $5,000 for themselves and we got $17 for 70+ years of household antiques and furniture. Then they lied to our BBB complaint and never paid us for the 40 items they resold without permission. A bunch of crooks that care about nothing except taking your money. Please read these reviews and don't be a fool to hire them like we did.

Stay away from this company at all costs. They are unethical and a complete rip off. They told us they would take a credit card then demanded a personal Zelle. We asked several times for an invoice and 3 weeks later they send on with late fees. Stalker calls day and night after that to collect. We will be contacting the BBB to report the issues. We were told after the fact they are horrible and the facility the referred them will no longer.

"Caring" should be deleted from their name. This is a franchise who charge for everything until you are left with nothing for your belongings. I guess it is legal, but I found them to be a total rip off, and would never recommend them for anything. You are better off donating your things to charity.

Caring Transitions cost us $3000 more than what we should have spent on our move. We went with them because they said they would auction furniture we didn't want to take to our new location. We gave them items that cost us more than $15,000. We got about $600 dollars for these things. One of our items was a dining table and eight chairs we paid more 5han $4,000 for. After all the subtractions for various fees, we netted between $16 and $17 for them. The table was handmade by a skilled craftsman. They sent us a link to their supposed advertising. We could find no mention of our sale at this link. That was their advertising. In addition, they supposedly sent an email to a list. We asked for information about this list and didn't get an answer. We think they may collect people's beautiful possessions and sell them for nothing to resale stores. AVOID THIS COMPANY! They are predators.

We would NEVER, EVER do business with CT! They told us we had over $5,000 in goods up for auction, so how on Earth did they justify sending a check, after the fact, for a paltry sum of $250? So many questions we had and were never addressed. Rather, they ghosted us once the auctions ended, cut off all communication and then conveniently demanded that we contact their attorney! What were they hiding is exactly what we wondered and continue to do so. We are currently working on a detailed complaint with The Attorney General's Office! They screwed the wrong family and if we have anything going on here, we will prevail! DO NOT HIRE!

I hired Caring transition to help me clean out my mothers home. They did a great job on the clean out but as far as letting them auction off your family's home contents it's not worth it. My parents home had some beautiful antiques and collectables and we literally made nothing on those items. I don't believe they have a good online audience. In the end they made money and I was left with an additional bill to pay them. Not cool when your doing this for a love one in a nursing home and money is needed for there care.
Below are some items from there home and here's what they sold for. Rocker-$20 antique Victorian parlor table-&25.

I figured out where they came up with Caring in their title. They care about how much money they are going to fleece you for when the job is done.
My contract stated there would be two workers between 3 and 6 hours. At the stated start time five workers showed up and they were expecting a sixth. My new apartment is 1000 sf. Of the five workers none were the manager I contracted with. In fact none of the five seemed to be a supervisor or leader. They all split up into different areas of the apartment and that's where each stayed for the next three hours. None seemed to have any organizing skills. They all opened boxes and put items wherever they could find room. The worst part of this unskilled and unsupervised group is I was being required to pay $75 per hour for each of them.
After they left I looked around and didn't really feel any more organized than before they arrived. I am a 83 yo, handicapped person and wanting help to get organized was extremely important to me. I found it necessary to hire a different professional organizer. This time I did my homework. I found a local organizer with very high ratings. She told me it might expedite the process if she brought one other organizer. Here's a big difference. The owner of this company is the organizer and she does the organizing. She also charges $75 per hour but her help was only $35 per hour. Her help could out work/out organize any of the previous five. They spent 3-4 hours undoing the mess that Caring Transitions left.
Everything is still not perfect but I now have a apartment I comfortable living in.

Make sure you test all items before you bring them home. I bought a microwave on my first auction that looked brand new but when I got it home it didn't work. The company graciously refunded my money. I have now participated in more than 15 auctions and I've been very pleased with the items I have received. If you buy electrical items make sure you test them before you leave. Be sure you look at the pictures very carefully and read the descriptions. Like any other auction site you have to be careful and know what you are bidding on. If the items are not as described or do not work they will refund your money. This is a good company and I will continue to buy from this company. I love the "Pickers Sale"s which include a lot of items that were not bid on during the auctions.

This company of con artists will feast off of your grief. They "auctioned off" 2 rooms of furniture (living room and dining room) + kitchenware / rare china set, flatware, appliances (most unused and still in their original boxes) from my deceased family member for less than $80. They did not let us know when the "auction" would take place and when we called them to find out, they said it was already over - that they "were not legally required to release scheduled auction dates to us, just the public." To exploit people after the death of a loved one is ghoulish and horrifying. Please protect your family and stay as far away as possible.

I would never trust this company. Do yourself a favor and RUN away from Caring Transitions. I hope this post saves someone and their family from getting ruined. You would do better to call 1800 junk and pay them to take your family members items away. Its the same thing. Adrian Massey and her crew sold my mothers items for nothing and my mother ended up getting taken advantage of as a senior citizen. She lost hundreds of dollars and 12 pages of treasured items. No one will answer our calls and corporate wont return phone calls. They don't care. They are heartless people. They are thieves and I hope to God they go to Jail one day. Do yourself a favor and never use them for an estate sale or for anything. They are taking advantage of the elderly and their children who are left behind. I hope if you are reading this you don't use them, I do not want another person to go through what we experienced.

Be wary of the descriptions of merchandise!
The description the the item was "25+ lavender ball mason jars"
Which in all sense reflects more than 25 jars and or possible other items. When we picked up the item there was only 25 jars. Not even a rim or lid.
So either they gave the other stuff away, or they purposely mislead the bidders into bidding higher, or lastly they just can't count.
Either way buyers beware of southern Ohio's caring transitions online auctions.

Drove more than the miles said it was as the "regular store merchants" came and got their stuff and called by first names, we stood in the rain and waited, as they took the dust covered mirror off the wall, we, well over 60 took a chair and an ottoman up a steep incline to our vehicle, the store owners buying things for their store were backed up to the garage. Awful. Second place, they got the name wrong on the street but GPS new better than they did. Went to it and asked for my mirror, yes it was early, and no she didn't want to give me my mirror early, but I did get it and was out of there, never to bid with this place again. It was a garage sale gone a muck.