Caring Transitions of Campbell

This review is only for the Millcreek WA CT Bids.
My experience buying auction items with majority of CT Bids has been good. Most are great about pics and disclosing issues. Not this Millcreek franchise, so many of my items were damaged in some way or another. Now to add insult to my wallets injury is they charge an 18% buyers premium where all others are 15%. It is my opinion if you are going to charge us buyers a higher BP then we should get better results.
I can only imagine what they charged the estate, at one point there were over 6 people working (mostly standing around) for such a small space.

Debbie and Danielle from Front Royal, Va. Are incredible. They and their team managed to clear out my packed storage unit and were able to sell many of my things in their online auction, which was fun to watch. They took care of everything! You don't realize how much stress is involved in having too many things- until those burdens have been removed. Caring Transitions really helped me and i'm truly greatful. Thanks again Debbie and Danielle!

I bought a item and it took 14 days to get any response from her and suddenly when I retracted my bid and asked my credit card company to refund my money she responded
That's fine, and none of that is true. I explained to you the break down of shipping costs, you violated our terms and conditions and you can no longer bid on auctions on CTBids. Please learn to read instructions before bidding. Buyers like you are a nuisance. You don't understand how auctions (or shipping) works. You were given the cheapest shipping rate and refused to pay. I did absolutely nothing wrong.

If I could do a negative star review, I would. Not only did they not sell my big selling items, such as my couch, loveseat and chair, they dumped another client's trash at my house because it was being bulldozed. They threw my stuff in tubs and sold it in bulk items. Also took mattresses out of an outdoor building and left them in my yard to be ruined by rain. I was told the house would be emptied and anything left after the sale would go to charity. Didn't happen. When I inquired about these issues, I was told my stuff was not worth trying to sell nor would charity take it. An ice maker and 4 wheels were also missing... Then, they sent me a bill. Right... Not happening.

I contacted Transitions in an emergency situation and they came through like "Champs"! Packed everything quickly, friendly and nicely. Moved the client into her new home and set everything up for her as well! My communication with Nan Coleman and Stephanie Proffitt was kindness, caring and just plain "Sweet"! They set up an auction that went tremendously and quickly! I could NOT have worked with two better Ladies! Thank You BOTH! Chet Olive

All I can say is if you hear the name Caring Transitions save yourself the nightmare and keep looking! Not only did I lose money, I had to deal with the job never being completed, online auction had started & items still not all were listed. I ended up doing a lot of the work myself after numerous no call no shows. I was even told some of my items had brought in $1,000.00. I never made a penny. I also had to deal with arguing to get my house key back. I wasn't living at the house so gave a key to make it easier for them to get into the house. I was informed why did I need my key back since I was selling the house. I could not even get a donation slip as promised much less itemized list of what sold. This company seems to just want to sell to "their friends." Awful company and experience.

I am a very active online auction buyer and collector. I have had awesome experiences with the 3 local CTbids (caring transitions) locations in metro Atlanta. I also buy from out-of-state locations and that's where the trouble begins. With some of them, the communication is awful and I bought & paid for items that the franchise donated instead of completing shipping with me. Most of the locations deal with an outside vendor like UPS or Pak-Mail for shipping but the Franchise adds on a handling fee which varies from location to location. Some are $10 to $30 for the first item then it varies per item for a handling charge. Uniformity would be helpful to all.

With the cleveland location, and after several items being "donated" after I paid for them, I want an upfront answer on shipping and handling charges. If you are an out of state buyer, absolutely do not buy from the cleveland folks at this franchise location. Before the auction was completed, I messaged them about shipping as I was buying a sizeable amount of stuff and one particularly expensive item. I never got an answer to my question. Instead, I eventually get a text saying pay the invoice "ASAP" - followed by if it's not paid by 5pm, we will suspend you account and resell the items. Ever so lovely, I'm out working with crews and not sitting at a computer so I had no way to pay it. I sat down this morning pay them and find my account blocked just as they threatened. Amazing to me how some people do business when it's ever so easy to pick up a phone and communicate with someone. Lot's of online auctions to buy from so avoid this one! It's ok, the $1,000s I spend every year will just go to other business and not these guys!

Lisa Schuster of Caring Transitions of chapel hill nc did a wonderful job with our move. They had a schedule to come a day before the move to pack non-essentials. They were packed nicely and labeled so the very same people would know exactly where to put things in the new apartment. We highly recommend them.

Make sure you test all items before you bring them home. I bought a microwave on my first auction that looked brand new but when I got it home it didn't work. The company graciously refunded my money. I have now participated in more than 15 auctions and I've been very pleased with the items I have received. If you buy electrical items make sure you test them before you leave. Be sure you look at the pictures very carefully and read the descriptions. Like any other auction site you have to be careful and know what you are bidding on. If the items are not as described or do not work they will refund your money. This is a good company and I will continue to buy from this company. I love the "Pickers Sale"s which include a lot of items that were not bid on during the auctions.

We contacted Caring Transitions to help us liquidate my mother-in-laws estate after she passed. She had an enormous home filled with many many items she and my father-in-law collected during their lifetime and we had no idea where to begin.
We contacted them, set up a consultation and it was completed within 15 days. The whole process was seamless and brought our whole family the peace we needed as we tried to process and morn our loss. I'm glad I didn't read these ratings before we made the decision to use them… I can't imagine a better scenario than what we experienced and I'm truly grateful.

They did an estate sale for a neighbor & were very professional & pleasant to the customers.

PS I just found out that they take everything that doesn't sell at the estate sale. I'm not sure how that is kosher when the clients had said they wanted to keep what didn't sell. I hope they go to small claims court to get the stuff back.

BEWARE! This particular owner/operator basically gave away my elderly, disabled parents belongings. Her so called online auction is A sham. She is the most uncaring person I have ever met. She actually witnessed my father who is a 76 year old, 100% disabled Vietnam War veteran, in tears because of having to downsize and move into an Assisted Living facility yet, Instead of being "caring" and helping him "transition" to the next phase of life, This person "sold" his treasured belongings to a "private buyer" for PENNIES on the dollar. She pockets the fee from the client and whatever amount the "private buyer" offers. She does not "Care" for anything except the almighty dollar.
I Absolutely Do Not recommend this particular company at all.

I received 2 'screening' call backs assuring me the 'owner' would call me back (didn't happen) and I also left 1 unreturned voicemail. 3 levels and attic of house filled with vintage, collectibles and 55 years of unique items. Time was not an issue (first call I made was early April). Only reason I can come up with is that house is located in Milwaukee - you will notice most auctions are located in suburbs. Oh well, we ended up going a different route and it is working out. Just disappointed I never got a reason they didn't want the job since they never even came to look at anything.

Complete sham! KenE Stocks Denver Central franchisee is a complete con artists! Ray Fabik the president of the company is equally useless. "careless transactions" took on my mother's estate by way of an industry referral. The people who gave the referral ended up having to finish the estate sale that he couldn't be bothered to finish. Which in the end was a good thing because they actually split the proceeds. Caring Transitions will contract every penny of the proceeds into their pockets. And invoice you after selling you loved ones stuff. Horrible company!

This company is a total scam! They have many, many locations and if you and one franchisee owner have a problem with you they can block you from buying from all franchisees. This is crazy. I averaged spending over $10,000 a month with Caring Transitions and because of one person everyone is being punished. This doesn't seem like a way to run a company, I can see being blocked from buying from them butI don't see why they have control over everyone. Seems wrong to punish everyone. If you try and talk to the corporate office forget it! They have a call center that answer their calls and they never call you back. Most of the people that answer for the call center don't have a clue. You can talk to 3 different people and get 3 different answers. I will be spending my money elsewhere and good luck to everyone that deals with this company.

This was a miserable experience! I contacted the Parker Colorado franchize to get help sorting, organizing and selling boxes and boxes full of things left from my mother, grandmother and even Great-Grandmother. The owner, Sue Hawk, came to my house and went on and on about how nothing she saw was worth anything. She looked thru a sampling of family heirlooms and antiques, then said she would email me a proposal, which she never did. Clearly she felt there wasn't enough money in it for her, but rather than telling me it wasn't up her alley, she simply Ghosted me... She would not return my messages or email. There was nothing at all Caring about this Transition.

Mark and Shawn-We appreciate everything you did for us! We knew this was a huge undertaking, and the stress that both my sister and I were under... well you can imagine along with having small children and a busy family. We never would have gotten this done just the two of us. You both were sensitive to us knowing that this was difficult, and an emotional process, however you both were so professional. You answered questions, continued to keep contact on a regular basis and let us know everything that was happening. This was priceless to us, and please let me know if you ever need a referral. Thank you thank you thank you!

They are totally focused on their subpar online auction platform. They do not support the on-site estate sale and relocation services. They are NOT nationally recognized for anything. Figure out how to do this on your own and save hundreds of thousands of your hard earned money.

Drove 30 minutes to their 1-day sale and waited for 2 hours before they opened as I wanted the jewelry shown in the pictures. I was the 2nd person in line and both the girl in front of me and I didn't see the items in the pictures. Your staff said everything was there. Then, when the girl in front of me paid for the items, I noticed a line $200 jewelry written in the note pad, this is before they open at 9 am. They pre-sold the jewelry, this is false advertising. You are wasting people time and gas money. I am looking into small claim court in California to sue you guys. Such a terrible company! No wonder you have poor rating! Bad bad bad company!

Tina and Chuck are very professional in regards to their work ethic. I used them for two moves while being disabled. However, Tina sent a contract with one price for the second move. When I asked for the final invoice, she just through out a number. I believe they need to be better versed in what their cost to benefit ratio should be. They are overpriced by 35% on their fees from the average cost of movers. I agree the price I was quoted originally for the second move was low and gave them double that. I would advise that they hire a financial person to help them out. Additionally, one of the unpackers sat around for 2/3 of the time but I got charged for her time. And the movers they hired cussed and were unprofessional the entire time. They are kind people but I believe they need to grow in a professional sense.