BEWARE!
My experience with Wendy & her company was so bad that I wish I could give zero stars!
After the 2 day estate sale, she sent me a text in the evening, she said she was walking away, then kept the entire proceeds of my parents estate sale & it didn't matter we had a contract.

In this review, I broke down each day of my experience with Wendy & her staff.as you can see she was given many chances to make it right.

7/13 (Thurs)- I met Courtney P. (Wendy's daughter)& Sandy (Wendy's employee) at the house
7/14 (Friday)-her staff just started throwing items away. This is also the day her daughter Courtney P. Walked her employee Sandy out with a large yellow trash bag full of stolen items from my dad's home
7/19 (Wed)- Wendy went through all the trash her staff bagged. She found items like my dad's checkbooks (active accts), college class ring, vintage Barbie dolls, sensitive documents, cash money...just to name a few. I gave her another chance to "make it right". She guaranteed to retrain her employees & only she would have access to our home.
7/20 (Thur)-her staff filled the dumpster & it was picked up
7/21 & 7/22 (Fri & Sat) She had the sale. And her staff has not been back to finish the clean up since.
7/24 (Mon) - Wendy & her husband came in to my dad's house to pick up their equipment, & loaded his truck.
7/25- the 2nd dumpster was dropped off that evening. This was also the day she text that SHE was taking the loss & walking away.
7/26 (Wed)- Wendy called the dumpster company to CANCEL the order & the driver was there for pickup at 9am.
7/26, we went through every trash bag in the garage that Wendy & her staff was going to put in that dumpster. We found several items she guaranteed would not happen again. Just as the first bunch of trash bags we had her go through, we found prior to loading the first dumpster, we found my parents funeral/ cemetery plot documents, taxes, all with their social security numbers, retirement documents, & more checks from his active accounts. We also found more money, their wedding album & other items in those trash bags. Wendy's staff was still continuing to break her company policy & agreement with her clients, & exposing their security.

**People please know, Caring Transitions is a franchise & each office has their own owner & contract. I called the corporate office, they said they can only file a complaint, contact Wendy & her coach, but though sorry for what she is doing to us, unable to do anything else.
**Please, Find another office & avoid doing business with Wendy Calvert in the Lee's Summit Missouri location!**

*** PLEASE READ IF YOU ARE CONSIDERING HIRING AN ESTATE SALE COMPANY. Please read reviews before you decide. The contract stated we would be issued a check 2 weeks after the sale for the items in the live auction as well as the in-person sale and an itemized detail of the items sold.

Two weeks after the sale we received the itemized list and a check for our share of the sale. After all of this, we find out we can't even trust this man to provide an accurate accounting of what the items sold for.

My sister and niece were watching the live auction as it was taking place, so they saw what items were on the live auction and what they were selling for.

There was a large difference in price of items on the online auction compared to what was listed on the itemized list. One example includes a brass wall art, that my niece was looking to buy from the sale as she forgot to grab in on her walk through of the house. The item sold for over $400, and on the itemized list he sent he had declared it had sold for $125. When confronted, he said the item didn't meet the reserve price during the online auction so it was removed and he personally sold the item on the second day of the sale for $150. On the itemized lists it shows it sold for $125. He was misleading and sneaky when asked why there would be a difference in what we saw online compared to the itemized report. After several attempts to call and get clarification, Bruce sent an email with the following explanation (3 weeks after the sale)... "The auction report for your items is attached. The winner of the sculpture did not pay immediately because his credit card was declined. He was over his limit at the time of the auction close and that caused a delay in payment. In any case, I'm sending you a check for 75% of $407.11. This amounts to $305.33." I believe that if Bruce was not confronted on this issue, we would have never received these funds.

As business owners, our family has always strived to provide the best quality service and when we make a mistake, we do everything in our power to right our wrong. After this happened Bruce Treadway is nearly unreachable, and very evasive to our questions. We have yet to receive a full accounting of the online live auction items as requested. This has been one of the worst customer service experiences of my life and it pains me to think that others dealing with the loss of a family member, might get scammed in the same way our family has. If I had the chance to do it over again, I would STAY AWAY FROM BRUCE TREADWAY AND CARING TRANSITIONS!

First I want to mention, I am 73 years old and am partially disabled which Stacey knew before she took on this task. I have a contract with caring solutions that says for a $500.00 Deposit they would downsize for me. When they first came they walked through my whole house and through all 3 of my sheds as I told them there was quite a large quantity. They said no problem. They were to take the first $2500 and then if a larger amt. Was made they would charge me 35% of the total sales. I told them I've never done this before so I really took them (Stacey) for her word. They told me nothing would be sold for less than $1.00, and never mentioned $1.00 PER LOT with more than 4,5, or 6 items in a lot. And mentioned nothing about not selling anything electrical. I also showed them and told them of the approx. 100 animated Christmas figurines up to 5 ft. Tall (animated means they are electrical and move. This was all to be done. Then I was told we should have a second sale just for Christmas at a later date closer to Christmas. Items start selling in the stores in September so I wanted it all done. I even postponed a surgery because of them. Two days after they were here, Stacey called me and told me it was too much and they would need another $2500 to hire a truck and find storage. They said they couldn't possibly do it>>> in other words they bit off more than they could chew and said they wouldn't be back unless another $2500 would be taken out of the sales. In other words they would take $5000 of the sales of my things. That's not what my contract says. They went through my whole house and saw everything I wanted to sell. Naturally they turned it back on me and said I'd have more room. They saw what was here and the size of my house. Then when I asked for my deposit back she said I had to pay for the help she sent here and I would not be getting it back. So as a result they have my $500 deposit and have sold nothing and the pictures they took they still have. I want those pictures because I paid for her employees to take them so they should be given to me since I paid the employees that took them. And on top of that, my house looks like a pig pen. I told them I would match my items with the boxes they belong in because she complained how much time it would take them to do it. Even though I could hardly walk, I tried to help them and then they stuck it to me. She didn't even offer to auction the things she already had pictures. In stead of renting a truck and storage places for $2500 more, I would have bought a new shed and put on my property. At least I would have something to show for that money other than renting a truck and storage. I don't trust them now. I have a video of how they left my house. I am not computer savvy, so I don't know how to put the pictures on here. If they had started with the big items, they would have had more room to put the other items. And for that matter, Stacey's attitude needs an adjustment. The first day she came into my house she said " your paying each of these people $65 an hour so we have to get started. She didn't need to come into MY home, with an attitude because she was having a bad day. For the record, she was only here for 3 hours and I haven't seen her since! She copped an attitude on me on the phone when she said they wouldn't be back! I will be contacting the BBB.

I don't know how to put my signed contract or pictures or videos on here, otherwise I would

Carol Brudon.

I bought some Sterling coins from CT the other day and emailed the owner of the CT franchise, that I would like to have them sent to me USPS. I received a shipping invoice for $39.00. I was not at home when the invoice arrived and my husband, quite surprised, called the owner to complain of the high shipping charges because I had specially asked that it should be mailed. The owner was extremely rude and told him that she wouldn't do as requested, that all shipping was done through their shipping agent, that if he wanted, he could accept the shipping, $10.00 transfer fee, plus a packing fee, plus postage, or else forfeit the sale. Thinking that they were talking about a single coin and couldn't understand why these charges was more than the coin itself, he ask her to cancel the sale. Just as he hung us, I walked in and when he told me what he has done, I looked up the sale and saw it was from another, CT owner that he was thinking of. I immediately sent the CT owner an email, less than 5 minutes, canceling the the cancelation explaining, what had happened, and asked for a new shipping invoice. (Incidentally, the CT shipping invoice does not say where it is from, so I could see where he made the mistake. Not hearing anything for a while, we emailed again. I might add that I purchased these coins way under value. I finally received a response back that she would not send an new shipping invoice and and even though I had paid for the coins, she would be crediting back what I had paid, AND FUTHER MORE was blocking my account from trading the ANY CT owner again. In less than 5 minutes! I haven't received the refund as of this morning AND true to her word, my account has been blocked. I am convinced that because of the value to the coins vs what I payed for them, she kept them for herself and blocked me with all CT vendors so I won't speak out of her practices. Since I could not find any corporate telephone address, email or address, it leaves me with my only recourse but to cancel all of my purchases other CT owners, and there are several, and notify my request a charge back from my credit card company for all payments. This is the 2nd time something like this has happened. My husband bid on something last year and before he own, he went into the hospital with COVID 19, and almost died. When he was released and felt good enough to work on the computer, he found that he too had been frozen out of his account. When he sent out a question as to why, the CT owner said that he had sent 3 unanswered emails and when my husband tried to explain why the delay, the guy all but called him a liar and froze him from doing business with Carling Transitions. Folks this is one of the absolutely worst organizations. However, there is a silver lining to all stories: Even though the way my husband was treated last year, I was considering buying a franchise. We had talked about it several times since the first of the year. At $44,000,00, franchise fee, their business practices now reviled, I still have my $44,000.00 in the back. As they say, buyer beware!