- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Lisa Schuster of Caring Transitions of chapel hill nc did a wonderful job with our move. They had a schedule to come a day before the move to pack non-essentials. They were packed nicely and labeled so the very same people would know exactly where to put things in the new apartment. We highly recommend them.
I received my order and the expiration date of Neosporin was 2 weeks later! I requested a replacement. Instead I received a stock accusatory email about not checking the product before purchasing! After another email, a refusal to send a replacement without charging me high shipping fees. Terrible customer service.
Just a note that this lovely reply from iherb really did nothing for me. They again said they can't replace the item because I would have to pay for shipping!
Caryl hasn’t received any thanks yous.
Caryl doesn’t have any fans yet.
Caryl isn’t following anybody yet.
Empty.
I hired caring transitions for an estate sale and clean out for our loved one who passed away...
I contacted Transitions in an emergency situation and they came through like "Champs"! Packed...
Dear Valued Customer,
We sincerely apologize for this incident as we constantly try to only send out products which have not or will not expire any time soon. We apologize for this incident, as well as, the poor customer support reported above. We would love to look into this matter further to take care of you and to show you how great our customer support can be. In order for us to do so, we kindly request that you contact us at appsupport@iherb.com and include the order number of concern. Once received, we will gladly come to a resolution that make sense.
Again, we apologize for any inconvenience and can't wait to show you how much we value you and take every incident seriously.