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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Easy to order and shipping was fast. The running boards were easy to put on and fit well. They're sturdy and look good.
Not happy I had extremely hard time on your website then had to call gave all my info and was guaranteed the part I was after was original equipment it's not it's as bad as the other set that I purchased and the man guaranteed it was factory! It's not it's paper thin and to boot I have a 1500 and this is for a 2500 to 3500 so not happy. Biggest issue is I communicated my issues with past purchases and I felt like I was taken advantage of for the sake of a sale
Dear Barry,
We sincerely apologize for the difficulties you encountered with our website and the fitment of the part. Our team works diligently to ensure every customer receives the correct item, and we regret that we fell short in your case. The part you ordered is OE-restricted and specifically replaces a certain part number, which may have led to the fitment issue you experienced. Please check your email for further details, as we would like to assist you in resolving this matter. Your feedback is invaluable to us as we strive to improve our service.
Sincerely,
Consumer Relations
Everything has been installed by my mechanic and is working perfectly
Dear Kenneth,
Thank you so much for your kind words! We truly appreciate your support and are thrilled to know you had an excellent experience with us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
I was pleased with the effort to assist me with returning the wrong items and shipping the correct parts.
Dear Jesse,
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and if there's ever anything we can do to make it even better, please don't hesitate to reach out. Your satisfaction truly means everything to us.
Sincerely,
Consumer Relations
Easy process to purchase and quick delivery. Accurate description of product - will use this company again.
Dear Bob,
Thank you sincerely for your positive feedback! We truly appreciate your support and are committed to continuing to provide quality products and service to meet your needs.
Sincerely,
Consumer Relations
Ordered parts on a Sunday night. Received them that following Wednesday. Quick on shipping
Dear Ryan,
Thank you so much for sharing your excellent feedback—quality service and customer satisfaction are our top priorities, and it’s rewarding to know we met your expectations. We appreciate your kind words and look forward to serving you again soon.
Sincerely,
Consumer Relations
The brakes are great. The FedEx service was terrible. FedEx lost my package for a week and was not proactive in the search. Not good customer service on the part of FedEx. CARid did GREAT.
Dear Greg,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience and look forward to continuing to provide reliable solutions for all your future needs. Please don’t hesitate to reach out whenever we can assist you again.
Sincerely,
Consumer Relations
The item ordered was supposed to fit our 2011 Chevy Silverado and it did not fit correctly. Now we have to return it and not only did we pay $54+ in shipping charges we now have to pay the shipping charges going back which is now more than the item itself. Also, the package that it came in you could tell someone had already ordered it and return it, possibly for the same reason.
Dear Tonya,
We apologize for the inconvenience you experienced with the item not fitting your vehicle. The item you ordered is designed to fit the 2011 Chevy Silverado 1500 with a 6' 6" bed. To address the fitment issue, please check your email for our request for additional information.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Excellent experience. Fast delivery and tracking information was excellent
Dear Yovanis,
Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience and truly appreciate your support. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
So far all of my purchases for my trucks has been a good and nice feeling that all the products that I bought added to a good looks on them.
Dear Jeffrey,
Thank you so much for sharing such wonderful feedback! We're thrilled to hear that your experience exceeded expectations, and we look forward to continuing to provide products and service that you can always count on.
Sincerely,
Consumer Relations
Received parts I needed in a timely manner. Was nervous at first because there weren't many pictures but thankfully it worked out.
Dear Jeff,
We're thrilled to hear you had such a great experience! If you ever need anything else, just give us a shout – we're always here to keep things running smooth. Thanks for sharing your kind words!
Sincerely,
Consumer Relations
Parts are good shipping was slow slotted rotors for my wife's Porsche they fit perfectly thank you
Dear John,
Thank you so much for sharing your positive experience! It’s rewarding to hear that our products met your expectations, and we truly appreciate your support. We're here anytime you need us again.
Sincerely,
Consumer Relations
Excellent service. Quick response for the product I need. Knowledgeable response. They direct me to the product I need.
Dear Gene,
Thank you for the kind words and positive feedback. It’s rewarding to know that our products met your expectations, and we’re here for any needs you have in the future. Keep us in mind, and safe travels on the road ahead!
Sincerely,
Consumer Relations
Order breaks and rotors for car. Price was decent and shipped fast
Dear Kenneth,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience and truly value your trust. Looking forward to helping you again whenever you need it!
Sincerely,
Consumer Relations
I NEEDED NEW TAILLIGHTS; THEY FIT PERFECT AND IT DID NOT TAKE LONG TO INSTALL THEM. I PLACED THE ORER AND IT WAS DELIVERED IN A FEW DAYS OF ORDERING. THANK YOU!
Dear Luis,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience and are here whenever you need us next. Your trust means everything, and we look forward to continuing to support you.
Sincerely,
Consumer Relations
Part was in stock and shipping was the same day it was ordered
Dear Leroy,
Thank you for your kind words and positive feedback. We truly appreciate your support and are dedicated to continually providing excellent products and service. It means a lot to us to have your trust.
Sincerely,
Consumer Relations
Easy to order and received order very fast with no issues. Item was well packaged and everything came without any damage.
Dear Scott,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience, and we truly appreciate your support. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
I love the cold air intake but I was missing a few small parts. But overall satisfied.
Dear Terrance,
Thank you for your wonderful feedback! We truly value your trust and are committed to consistently providing the quality and service you deserve. Your support motivates us to keep striving for excellence.
Sincerely,
Consumer Relations
The part was correct, no problems, i was happy with the part and only problem was that it took more then what the website said 3 days later instead of over night shipping
Dear Pablo,
Thank you sincerely for your kind words and excellent feedback. We’re committed to providing quality and reliable service, and your satisfaction means a great deal to us. We truly appreciate your trust and look forward to serving you again.
Sincerely,
Consumer Relations
I had Great experience and I will definitely use these guys again!
Dear Coty,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience, and we’re grateful for your support. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
We’re thrilled to hear you had a great experience and are happy to keep supporting your automotive needs. Thank you for sharing your positive feedback — we look forward to helping you with any future projects or upgrades!
Sincerely,
Consumer Relations