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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The process from shopping to purchasing was very straightforward and easy
I like Carid cause they help me in getting the right part for my Dodge ram. The coil kit to change over from air ride..
Dear Gary,
Thank you for taking the time to share your positive experience—your satisfaction is our top priority, and we're glad to hear we met your expectations. We look forward to continuing to support all your automotive needs!
Sincerely,
Consumer Relations
Love the beautiful wheels for the great price thanks again fast shipping also
Dear Larry,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support—knowing we could help makes our day. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Better than auto part stores fo old school cars 3 time shopping for parts and the always delivered
Dear Melvin,
Thank you for sharing your positive experience! We’re glad to hear everything met your expectations and look forward to helping you again in the future.
Sincerely,
Consumer Relations
Excellent service and easy site navigation without any issues.
Dear Larry,
Thank you so much for your amazing review! We truly appreciate your kind words and are delighted to know we’ve met your expectations. Your support means the world to us, and we look forward to serving you again.
Sincerely,
Consumer Relations
Bought a hood for my 2004 Honda Accord. Exact product, fir perfect, no damage and fast delivery. Great price and quality. Couldn't think anymore highly of the service. Even got a courtesy call about the delivery times. Appreciate you guys.
Dear Jonathan,
Thank you so much for your enthusiastic review! It's deeply rewarding to know our products made a positive difference, and we look forward to continuing to support your needs. Your trust means everything to us.
Sincerely,
Consumer Relations
Easy ordering, quick delivery, easily assembled, light weight and sturdy.
Dear Johnna,
Thank you so much for your enthusiastic feedback! We truly appreciate your support and are committed to continuing to provide the quality and service you deserve. Looking forward to assisting you again in the future!
Sincerely,
Consumer Relations
They helped me out by having the option to order a new exhaust. I prefer the OEM style over aftermarket.
Dear Ryan,
Thank you so much for sharing your positive experience—we truly appreciate your support and are thrilled to know everything went smoothly. Your satisfaction means the world to us, and we look forward to helping you again down the road!
Sincerely,
Consumer Relations
Patch panel was a little difficult to install. A few modification you can get the job done.
Dear Carl,
Thank you so much for taking the time to share your experience! We’re thrilled to hear everything met your expectations and truly appreciate your kind words—new customers like you bustle us to keep delivering. Looking forward to assisting you again in the near future!
Sincerely,
Consumer Relations
It was respectful, helpful, and precise. The part was delivered within the time period stated.
Dear Al,
Thank you for taking the time to share your positive experience. It’s wonderful to hear we hit the mark, and we look forward to serving you again whenever you need us. Your support means a great deal to our whole team!
Sincerely,
Consumer Relations
Loved the website, ordering was a breeze; and then it all derailed from there.
Thought it would ship in 24 hours, it was four days. Then the shipper, because it was h easy (148 lbs) claimed i wasn't home to sign... not only was that not indicated when I ordered but I was home. Driver didn't want to pick it up apparently. Had to pick it up myself, good thing I brought someone because I'm disabled. Again weight wasn't specified. Boxes were fragile torn and ripped up. Inadequate for product. But they asked for a review. Product is what i expected.
Dear James,
Thank you for your feedback. We’re glad to hear that you loved the website and found ordering easy. However, we sincerely apologize for the delays in shipping and the issues with delivery, especially considering your circumstances.
We take concerns about packaging and weight specifications seriously and will address these with our shipping team to improve future experiences. Your insights are invaluable as we strive to enhance our services.
Thank you,
Consumer Relations
Bought products end up getting the wrong one so returned it to get right part
Dear Ben,
Thank you for your kind words and wonderful feedback! We truly appreciate your support and look forward to continuing to serve you with top-quality products and service in the future.
Sincerely,
Consumer Relations
Simple and reasonable price for the item I wanted. 5o characters is a little much for a simple bullet answer.
Dear James,
Thank you so much for your kind words! We truly appreciate your support and look forward to providing you with more great products in the future. If there’s ever anything you need, don’t hesitate to reach out!
Sincerely,
Consumer Relations
Perfect replacement for dim 2018 Mazda 3 sport stock lights, not too bright at all and 4x better than stock.
Dear Peter,
Thank you for sharing your positive experience with us! We're truly grateful for your feedback and always here to ensure anything you need is handled smoothly. Looking forward to continuing to support you with reliable parts and exceptional service.
Sincerely,
Consumer Relations
I have not had part installed yet. Looked just like original part.
Dear Barbara,
Thank you for sharing your positive experience with us. We're delighted to know our products met your expectations and we look forward to continuing to serve you with excellent quality and support in the future.
Sincerely,
Consumer Relations
Husband needed a part for daughters car and y'all got it for him. Thank you
Dear Megan,
Thank you so much for your kind words and support! We're thrilled to hear that your experience met your expectations and look forward to continuing to provide products and service that keep you confident on the road. Your feedback truly means a lot to us.
Sincerely,
Consumer Relations
Great fast shipping. Part looks good. Box was damaged but the packing was good.
Dear Dale,
Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we truly appreciate your support. Driving satisfaction like yours is what motivates us every day!
Sincerely,
Consumer Relations
Shipping and arrival time was very fast. I had no issue and did not have to reach out to customer service at all.
Dear Moses,
Thank you so much for your wonderful feedback! We truly appreciate your support and are thrilled to hear that you had a great experience. Looking forward to assisting you again soon!
Sincerely,
Consumer Relations
Item was as described in the picture. Shipping was also satisfactory.
Dear Emanuel,
Thank you so much for your wonderful words! We’re thrilled to know you had a fantastic experience, and your satisfaction means the world to us. We're here anytime you need anything else!
Sincerely,
Consumer Relations
Fast and easy experience. I like how fast the delivery was and they're quick email responses. However, I did attempt to order more merchandise a hood insulator liner for $95. I almost purchased it until I noticed it was $399 for shipping. That was upsetting so I deleted my cart
Dear Daniel,
Thank you for sharing such a positive experience with us. We're delighted to have exceeded your expectations and truly appreciate your support. We look forward to assisting you again in the near future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aldrich,
Thank you for your kind words and encouraging feedback. It’s gratifying to know our efforts made a positive difference, and we look forward to providing exactly what you need on your next visit. Supporting you with great solutions remains our top priority.
Sincerely,
Consumer Relations