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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Great experience, and super fast shipping service, will do business again in future Thanks
Great honestly they are wonderful they showed up like I needed for my car
Dear Tyrone,
Thank you so much for your fantastic review! We're truly glad to hear that you had a great experience, and we appreciate you taking the time to share your thoughts. Your support means a lot to us, and we look forward to serving you again soon.
Sincerely,
Consumer Relations
The set of 4 shocks we're just thrown in a box loose i do some shiping I would of put something in the box so they didint move around that's all
Dear Sal,
Thank you so much for your excellent review! It means a lot to know our efforts made your experience smooth and satisfying—looking forward to helping you again anytime.
Sincerely,
Consumer Relations
Everything came in a timely fashion nothing damaged and all my products work perfectly
Dear Harold,
Thank you for your fantastic feedback! We’re thrilled to hear your experience exceeded expectations and will continue working hard to keep delivering top-quality service every time. If you ever need anything else, we’re here and ready to help.
Sincerely,
Consumer Relations
May be on the pricey side, but it fits and looks better than the previous one.
Dear Wayne,
Thank you so much for your kind words; we're thrilled to hear everything met your expectations! If there's ever anything more you need or improvements we can make, please don’t hesitate to let us know. We’re here to ensure you have the best experience every time!
Sincerely,
Consumer Relations
At first I couldn't find what we were looking for so we contacted them and right after we were able to place the order with no problem. The rep was very knowledgeable and attentive to out need and was able to help us; will recommend them 200%
Dar Melissa,
Thank you for your kind words and positive feedback. We're committed to providing top-quality products and customer support, and it's rewarding to know our efforts make a difference. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
The product is perfect, yet i thought i bought 2 pieces of it, now since the product is out of stock i'm stuck waiting for it to available again, truthfully i did not communicate with team yet, hopefully they will provide a solution once i contact them. Over all i'm happy with the product, and it was my mistake not to double check before i buy.
Dear Tariq,
Thank you for sharing your experience—it means a lot to know our efforts have met your expectations. If there’s ever a way we can improve or assist further, we’re here to listen and help. Your feedback truly drives us to do better every day.
Sincerely,
Consumer Relations
Their customer service was a breath of fresh air, I can't remember the name of the guy I talked to but he was incredibly helpful, polite and just in general a pleasure to deal with.
Dear Jayce,
Thank you so much for your kind words! We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future. Knowing you’re satisfied keeps us motivated every day!
Sincerely,
Consumer Relations
Bought rear valance after someone backed into my 2020 2SS Convertible, the part looks good. Dealer wanted $575 got this one for about $300. I hadn't had it installed yet. Hope it goes well...
Dear Carlos,
Thank you so much for your kind feedback! We truly appreciate your trust and support, and we're delighted to have exceeded your expectations. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Large amounts of everything needed for your projects and prices are reasonable..
Dear Raymond,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a great experience, and we truly appreciate your support—it motivates us to keep delivering the best for you. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
I ordered the wrong part, sent back, received the same one that I sent back but it had been altered but still did not fit vehicle. Took it somewhere for it to be cut to fit vehicle.
Dear Beverly,
We apologize for the mix-up with your replacement order. Unfortunately, we requested additional information to confirm fitment in your original order, but since we did not receive it, the same part was shipped automatically. We appreciate your feedback and will strive to improve our communication for better assistance in the future.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
First I found my part online. Then I ordered it over the phone. I'm glad it came quickly and the part was cheap. Hopefully the part is good quality as it does look of good quality. I haven't installed the front engine mount into my 08 Nissan Quest just yet but I believe it will work well and last a while the part is clean from grease, and looks new. I will definitely remember this site in case I need other parts in the future.
Dear Fran,
Thank you so much for sharing your positive experience with us. It means a lot to know we were able to provide exactly what you needed, and we look forward to earning your trust with every order. Please feel free to reach out anytime—we’re always here to help.
Sincerely,
Consumer Relations
This product fits and easily installs and I would recommend other people using this
Dear Alan,
Thank you so much for your enthusiastic feedback! It truly means a lot to hear that you had such a positive experience; we're excited to keep delivering the quality and service you deserve. Your support always drives us to improve and exceed expectations.
Sincerely,
Consumer Relations
Great job fast service I opened the box everything there thankyou
Dear Lisa,
Thank you for your kind words and for sharing your positive experience with us. We're committed to keeping our quality high and are here to assist however we can as your needs evolve. Your satisfaction is our top priority, and we look forward to serving you again.
Sincerely,
Consumer Relations
Kinda skeptical about ordering first, but I took the risk and I was glad I did. Got the part in good condition and was able to get it quickly too.
Dear Norman,
Thank you for your kind feedback; we truly appreciate it and are committed to providing great products and service. We're here for you anytime you need assistance in the future!
Sincerely,
Consumer Relations
Had to drill into headlight and do some wiring work to make it fit right, but it's in there that's for sure.
Dear Jonathan,
Thank you for sharing your positive experience; it’s rewarding to know our commitment to quality meets genuine needs. We’re dedicated to continually providing excellent service and look forward to supporting all future projects together.
Sincerely,
Consumer Relations
Right product, good price. I was able to quickly find your company through a google search and it led me to your page, it was also the cheapest option available. It came FedEx which I also highly prefer.
Dear Paul,
Thank you for sharing your positive experience with us. We're committed to providing reliable products and exceptional service and are glad to hear we met your expectations. We look forward to continuing to earn your trust in future visits.
Sincerely,
Consumer Relations
Easy ordering on the site and quick delivery of the tires, my go to site now.
Dear Roy,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and hope to keep serving you with quality products and support. Your feedback truly makes our day!
Sincerely,
Consumer Relations
Item fit perfect on my 2023 Nissan Frontier. Delivery was fast!
Dear Debbie,
Thank you for your kind words and support! We're delighted to hear you're satisfied and look forward to continuing to provide you with the quality and service you deserve.
Sincerely,
Consumer Relations
Ordered 2 seat covers when replacement seats were long long delivery. Ordered separately tools to install, but on receiving the covers and reviewing the information it suggested electric stapler and staples a different size. The seat covers came right after the original anticipated tools and staples and waiting for the recommended tools. Be nice if tool list and supplies needed be available when otdering.
Dear hanks,
Thank you for sharing your positive experience—it means a lot to know our effort made a difference. We’re committed to providing reliable products and excellent service every time. Looking forward to assisting you again in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kashif,
Thank you for your excellent review! We truly appreciate your feedback and look forward to continuing to provide you with the best service and products. Your satisfaction is our priority.
Sincerely,
Consumer Relations