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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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It was easy to find what I needed and it was delivered very quickly!
Received as expected expected expected expected expected
Dear Shane,
Thank you so much for your kind words and support! It means a lot to know that our products have made a positive impact. We look forward to continuing to provide great service and quality in the future.
Sincerely,
Consumer Relations
Got here quickly! Ready to see this hood with some paint on it, very excited!
Dear Robert,
Thank you so much for your kind words and support! We truly appreciate your feedback and look forward to continuing to serve you with quality products and excellent service.
Sincerely,
Consumer Relations
I tried it and it fixed well now you are out of stock 😮when will you get some more in stock
Dear Dwight,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that our service met your expectations and look forward to supporting you with any future needs you may have. Please don’t hesitate to reach out whenever we can assist.
Sincerely,
Consumer Relations
Call to inquire delivery time on rear shocks for my 2014 Sequoia limited. Once they told me they could have them to me overnight. The purchase process was fast and easy. Thanks again Ray.
Dear Jorge,
Thank you so much for your kind words—we’re thrilled to know our efforts are making a positive impact! If there’s ever anything more we can do or assist with, please don’t hesitate to reach out; we're here and ready to help whenever you need.
Sincerely,
Consumer Relations
Shipping and handling was as smooth as shopping for my item thanks car id!
Dear Carlos,
Thank you so much for sharing your positive experience! We’re committed to providing reliable solutions and look forward to assisting you again in the future. Your trust means everything to us.
Sincerely,
Consumer Relations
This is my first time to order and I amazed how easy it is to order on your website from start to finish. Excellent!
Dear Mateo,
Thank you for your kind words and support! We're dedicated to providing reliable solutions and look forward to continuing to assist you with any future needs.
Sincerely,
Consumer Relations
Fast and affordable prices and free shipping and easy website to shop
Dear Julio,
We're thrilled to hear that you had a great experience with us and appreciate your positive feedback. If there's anything more we can do to support your needs or make things even better, please don’t hesitate to reach out. Your satisfaction is always our top priority.
Sincerely,
Consumer Relations
Easy to find part. Very good price. Quick shipping. Easy to install
Dear Taavi,
Thank you for sharing your experience—we truly value your trust and are glad to have met your expectations. It’s a privilege to serve loyal customers, and we look forward to continuing to support your needs with the same dedication.
Sincerely,
Consumer Relations
Item order was exactly what was needed. It arrived in a timely manner.
Dear James,
Thank you so much for sharing your positive experience with us! We’re thrilled to know we could meet your expectations and look forward to assisting you again in the future. Your feedback truly brightens our day.
Sincerely,
Consumer Relations
After searching the internet for days trying to find a replacement hood for my car that didn't charge more for shipping than the actual hood, i stumbled across CarID. Com and found the hood for nearly half the price of the other places, even ebay. I received it a couple of days after purchase. I haven't actually open it up yet because I won't be the one installing it and we're still waiting on other vital parts to get here but I will come back and update. Great buying experience so far, couldn't ask for better price or service.
Dear Susan,
Thanks so much for sharing your experience! We’re thrilled everything came through just right and truly appreciate you taking the time to let us know. Looking forward to helping again whenever you need it!
Sincerely,
Consumer Relations
Have looked for about 5 months for my 2010 Mazda Miata Grand Touring. Picked one set of chrome wheels from another dealer who told me they would fit fine. NOT. Wheels stuck outside of the fenders. NOT WHAT I WANTED. Found these at Cardi. Talked to a customer service gave him all my information and wants as far as fit. He assured me that these would work. Got them installed yesterday. Perfect. Look fantastic. Thanks
Dear Chuck,
Thank you so much for your kind words; we’re thrilled to hear you had a positive experience. Your trust means a lot to us, and we look forward to continuing to support your needs. Please don’t hesitate to reach out anytime.
Sincerely,
Consumer Relations
The website was easy to find what we needed. We purchased a tail light for a pickup. It arrived quickly and was an exact fit!
Dear Brenda,
We're delighted to hear that you’re satisfied with your experience. Your feedback is important to us, and we look forward to assisting you with any future needs to ensure continued quality and support.
Sincerely,
Consumer Relations
I love the rims they look amazing on my car I'm happy with my purchase
Dear Jeremy,
Thank you sincerely for your kind words and positive feedback. It’s our pride and commitment to provide quality and reliability, and hearing your satisfaction reinforces that dedication every day. We look forward to continuing to serve you with the best experience possible.
Sincerely,
Consumer Relations
It was not Carids Fault its the place they get there orders from, no staff, shipping problems? I ordered it in March 15th got it Arpil 26th was told in 7 days it would be here ai kept calling was being told it was shipped every time I called, was lied to 5 times can't understand staff why lie tell the truth, and I got it today alot of scratches and cuts, grind marks will have to do alot of work before painting it thought it would come in better shape,,, it was a Daytona 500 rear spoiler,,,,
Dear Maria,
We sincerely apologize for the delays you've experienced with your Daytona rear spoiler order. As a made-to-order part, it typically requires 5-7 days to ship, but we are currently facing production delays due to a higher volume of inquiries. We regret the condition in which your item arrived. Please check your email for further instructions on how to proceed. Your feedback is important to us, and we appreciate your understanding as we work to resolve these issues.
Thank you,
Consumer Relations
Ordered the wheels and a salesman reached out within a couple days with an issue on wheels I ordered and was very kind and respectful and we resolved the issue quickly and was all set! Carid website and sales team are awesome to do business with! Would highly recommend to anyone looking to upgrade their vehicle! Tires mounted and balanced before delivery, all you have to do is put them on your car! Love it!
Dear Caleb,
Thank you so much for your enthusiasm and kind words! We truly appreciate your support and look forward to continuing to provide reliable products and great service for all your needs.
Sincerely,
Consumer Relations
Ever ytime I have placed and order it has always been prompt and accurate. I even received some items quicker than I expected. Love shopping here for all of my car needs.
Dear Iverson,
Thank you so much for sharing your excellent experience with us. We’re delighted to know everything met your expectations and truly appreciate your support. Looking forward to serving you again whenever the need arises!
Sincerely,
Consumer Relations
It was easy and faster.::.:::::::::.:…:::::::::::::::
Dear Juancarlos,
Thank you so much for your enthusiastic feedback! It means a lot to know our efforts made a positive impact, and we’re excited to continue providing the quality and care you deserve. We truly appreciate your trust and support.
Sincerely,
Consumer Relations
Ordered, opened, installed, and back on the road in an hour. Thank you!
Dear John,
Thank you sincerely for your gracious feedback—support like this truly means the world to us. We are committed to continuing to provide excellent service and quality every step of the way. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Great customer service and a good price on all products available
Dear Joseph,
Thank you for sharing your positive experience; it means a lot to know our work is making a difference. We're committed to supporting you with reliable solutions and look forward to being of service whenever you need us. Your trust inspires us to keep improving and delivering the best.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
DearAndrea,
Thank you for sharing your positive experience; it’s rewarding to know our efforts made a difference. We're committed to continuing this level of service and look forward to assisting you with any needs in the future. Your trust means a great deal to us.
Sincerely,
Consumer Relations