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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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My order was processing for two weeks before I emailed asking why. After emailing my order was magically filled the next day and shipped.
It was said I only needed one fan but my truck still overheats The fan's not powerful enough. But when I put my truck and engine size and this is what it told me to use but it's not efficient enough.
Dear Michael,
We apologize for the experience with your part. It looks like this is a warranty issue, and we are happy to handle this for you.
Please check your email for further instructions for how to speed up the claim process, and if you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
We look forward to resolving this for you as quickly as possible.
Thank you,
Consumer Relations
No problem at all again everything went great 👍 don't have anything really else to say that sums it up ok right and to the point
Dear Gary,
Thank you for sharing your positive experience; it's great to hear that our service met your expectations. We're always here to help with anything you might need in the future and are committed to making every visit this smooth and satisfying. Looking forward to assisting you again soon.
Sincerely,
Consumer Relations
Had a fantastic conversation with with one of your salesman Konrad. Double and triple check to make sure order was completed correctly Arrived when he said it would so transaction complete. Thx!
Dear Dee,
Thank you so much for your enthusiastic feedback! It means a lot to us to know we're providing the quality and service our customers rely on. We look forward to continuing to earn your trust with every visit.
Sincerely,
Consumer Relations
I always look here first. Never disappoint. Exactly as advertised.
Dear Charles,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear our products met your expectations and truly appreciate your support. Your satisfaction is what keeps us driven to provide the best!
Sincerely,
Consumer Relations
Had no problem the order came in quality good product I'm so happy
Dear Anastacio,
Thank you for your kind words and support. We're committed to giving the best quality and service at every step, and we look forward to helping with anything you need in the future. Please don’t hesitate to reach out anytime we can assist further!
Sincerely,
Consumer Relations
Delivery took a little over a week. Dash cover fits perfectly and is very nice! Good service and product!
Dear Stacy,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate your feedback. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Just got the new shock put on by the dealership today. What a big difference that made. Nice product and nice price.
Dear Ronald,
Thank you sincerely for your glowing review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience. Your feedback motivates us to maintain the highest standards in everything we do.
Sincerely,
Consumer Relations
Over' all gre at delivery on parts was lagging good 👍 prices u guys would out
Do that rock places if delivery was a bit faster
Dear Manuel,
Thank you for taking the time to share your feedback regarding your recent experience with us.
We appreciate your constructive suggestion regarding the delivery speed. Please be assured that we are continuously working to enhance our services, including improving our delivery times, as we understand how important this is for our customers.
We look forward to serving you again in the future with even better service.
Sincerely,
Consumer Relations
Experience was great Item fit but I had to turn it around backwards other than that no problems
Dear One,
Thank you so much for your enthusiastic feedback! We're delighted to hear that you had a great experience, and we’re committed to providing the best service and quality products every time. Please don’t hesitate to reach out if you ever need anything else!
Sincerely,
Consumer Relations
Easy to find the correct parts for my specific application. Purchased, then the parts were shipped very quickly. Exact fit every time with CARiD.
Dear David,
Thank you for taking the time to share such positive feedback; it truly means a lot to us. We’re committed to providing quality products and service, so it’s great to know we hit the mark. Looking forward to continuing to meet your expectations in the future!
Sincerely,
Consumer Relations
Website easy to navigate, multiple items to choose from, good prices, and fast shipping. Will definitely buy from them again.
Dear Johnny,
Thank you so much for sharing your amazing experience! We're thrilled to hear that everything went smoothly and truly appreciate your support—drivers like you motivate us every day.
Sincerely,
Consumer Relations
Mrs. Deina 8807 is the only online representative with compassion, empathy, and concern for the vehicle. She is very knowledgeable with original and aftermarket parts. And that gives us confidence, for the customer, that the job will be done on time... idea: make lawn signs with Carid on it and an empty white block on the bottom top write.
Dear Jasper,
Thank you for sharing such positive feedback—it means a lot to us. We're committed to providing the best experience, so if there’s ever a way we can assist further or improve, please don’t hesitate to reach out. Your satisfaction is our top priority.
Sincerely,
Consumer Relations
Excelente trabajo todo bueno y en buen tiempo llego antes de la fecha indicada
Dear Vidal,
Thank you so much for your kind words and support! We're thrilled to hear you're pleased with your experience, and we’re always here to help if there’s ever anything more you need.
Sincerely,
Consumer Relations
Super fast shipping and affordable prices, only place I found the part I needed
Dear Makenna,
Thank you so much for the wonderful review! We’re proudly committed to making sure every visit leaves you fully satisfied and look forward to serving you again. Your support truly means everything to us!
Sincerely,
Consumer Relations
Very good experience with carid had what I needed and shipped in a timely manner
Dear David,
Wow, your enthusiasm just made our day! We're thrilled everything lined up just right and can't wait to keep bringing that level of ride-ready feeling every time you come back. Drive safe and thanks so much for sharing!
Sincerely,
Consumer Relations
Im so thankful for the purchase it was a fast delivery and easy to find it thanks a lot
Dear Paula,
Thank you so much for sharing your positive experience with us! We're truly grateful for your support and thrilled to hear everything met your expectations. Your kind words motivate us to continue delivering the best service possible.
Sincerely,
Consumer Relations
Great service. Quick delivery time great product Would use them again for future needs
Dear Warren,
Thank you so much for your enthusiastic review! We truly appreciate your support and are committed to continuing to provide outstanding products and service. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Ford had the part on backorder. CARiD had exactly one in stock. It came much quicker than was originally stated, it fits perfectly and fixes the problem. Thanks!
Dear Joe,
Thank you so much for your enthusiastic feedback! It’s always rewarding to know our products made a positive difference, and we look forward to continuing to support with the highest quality and service. Come back anytime if you need anything else!
Sincerely,
Consumer Relations
I ordered three items. Each item had a different shipping fee and it is not clearly shown in the order checkout screen. Once I realized that the shipping fee for one of the items would be half the price of the item I reached out to cancel that particular item in the order. This was all in the same day within a few hours of the order. The item had not yet been shipped. I reached out through the live chat option and spoke to an agent to cancel the item. I received confirmation of the cancelled item and then the very next day received a notification that the item had shipped. Upon reaching out to customer support they told me there was nothing that could be done because their system is designed to fulfill orders very fast. But my counter argument to that is that if your system is designed to fulfill orders very fast then it should also be capable of cancelling orders very fast. There is no designated window for you to be able to cancel items but a reasonable person would think that if they cancelled an order a few hours after placing it that there should be no issues. After speaking to customer service I was left with the only options being to either keep the item or return it and pay a return fee ( on top of the delivery fee that I had been charged.)
Dear Aaron,
We appreciate your feedback and understand your frustration regarding the cancellation of your order. Our system is designed for fast shipping, which can sometimes lead to items being shipped before cancellations are processed. As changes to existing orders are done manually to avoid errors, they require 24-48 hours to complete. We apologize for any confusion. Please check your email for further details. Your input is valuable, and we will use it to improve our processes in the future.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joshua,
Thank you for your feedback. We apologize for the longer delivery time and any concerns regarding the condition of the package upon arrival. The item is made to order and is advertised to ship within 7-10 days. It seems the carrier may have caused an unexpected delay.
If you have further questions or concerns, please feel free to reach out to us at support@carid.com for assistance. Your satisfaction is important to us, and we appreciate your understanding.
Sincerely,
Consumer Relations