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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I had a $35.00 gift card with your company, but because of that RIDICULOUS shipping fee of something like $15.00, I could only get 2 of the same product... Then when I tried to buy a small third item to make up for the balance on the gift card, they wanted to charge me an ADDITIONAL $15.00 for shipping, on an item that only costed something like $2.50...! In the future, no matter HOW MANY products customers buy on YOUR website, there should ALWAYS only be ONE $#*!in shipping fee...!
First of all I really like the new board. While the installation video could have been a little longer as I had to refer to it a few times account I felt like the paper instructions weren't always clear. I did the installation on my driveway and it took me along about six hrs to install, mostly because I was trying not to scratch my truck or the rubbing board and I wasn't in a rush. My original running board were 17" off the ground now when retracted they are 19 and extended right at 11 inches. This was exactly what I was looking for.
Dear Doug,
Thank you for your detailed feedback and the honest insight into your installation experience. We're delighted to hear the running boards met your expectations and affected your truck just the way you wanted. Your careful decision is appreciated, and we're here for any assistance you might need in the future.
Sincerely,
Consumer Relations
10/10 All perfect, entered fast, all articles in perfect condition, good presentation. It is my first time ordering in Carid and the truth was very surprised..
Dear Michael,
Thank you so much for sharing your great experience! It means a lot to know our prompt service and quality preparation stood out on your first order. We're here whenever you need us next!
Sincerely,
Consumer Relations
Got exactly what I ordered. I've been a customer for years now and all I can say is nothing but good things about this website.
Dear Justin,
Thanks so much for your kind words and loyalty over the years! We’re thrilled you received exactly what you needed—and just as quickly as expected. We'll keep working hard to keep earning your trust every time you shop with us.
Sincerely,
Consumer Relations
I bought the wrong side door molding for my 2014 SXT Charger. I ordered a right when I should have ordered a left. I presented this question to Carid before I placed my order but never received a response. I'm a novice at best when it comes to car repair so I'm always trying to reach out for help. I didn't know the left side of your car is considered the driver's side. Right!
Dear Kevin,
We apologize for the confusion regarding your order and for not receiving your email. Unfortunately, we have not received any correspondence from you. To assist you further, please check your email and let us know how you'd like to proceed with returning or exchanging the incorrect side door molding for your 2014 SXT Charger. We understand that car repairs can be challenging, and we're here to help. Thank you for your understanding.
Thank you,
Consumer Relations
Order online was fast was good, though delivery didn't over delivery service
Dear Julius,
Thank you so much for your kind words about the efficient checkout process. We appreciate your honest feedback on delivery and are committed to enhancing that part of your experience even further. You’re at the heart of everything we do, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Came as described, no problems. Quick shipping, easy order.
Dear Tarin,
Thank you so much for sharing your positive experience. We're glad to hear the order arrived quickly and met your expectations, and we look forward to serving you again in the future. Your feedback means a lot to us!
Sincerely,
Consumer Relations
Part ordered fit perfectly and arrived quickly. Also the best price I found online. Dealership wanted almost twice the price for same part.
Dear Alfred,
Thank you for your fantastic feedback! We're delighted to hear the part fit perfectly and arrived so quickly, and it's great you found it at the best price. Your support means a lot to us!
Sincerely,
Consumer Relations
My calipers that were a guarenteed fit do not fit my car. I had them taken to an auto shop to be put on and still had to pay for the service of them taking my old calipers off (with a torch) THEN PUTTING THEM BACK ON after finding out the calipers SPECIFICALLY FOR MY CAR didnt fit. I had to wait on hold for 75 MINUTES just to get them returned! And i STILL havent received the return label. Rediculous. DO NOT BUY FROM THESE GUYS!
Dear Casey,
We're truly sorry to hear about your experience and that we let you down. Our team works hard to ensure the right fit for our customers, and it’s disappointing to learn that this was not the case for you. We are currently experiencing higher than normal inquiry volume, which has led to extended wait times. Your return request was initiated on 4/30, and it typically takes 2-3 business days to process. Once we receive the parts back, we will promptly process your refund.
If you have further concerns, please reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
I need to a refund of items. Connection to headlights purchased does not match the connection to headlights on my vehicle. 2014 V6. 3. 7L. Mustang.
Dear Patrick,
We understand your frustration regarding the improper connection for the headlights. The headlights you ordered are designed to fit only models with halogen headlights from the factory, while your 2014 V6 Mustang has HID/Xenon lights, which is why they did not fit. We have received your return request and will process your refund upon return of the item. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Thank you,
Consumer Relations
Quick shipping, great price. Looks like the correct one, it's the right color, I have used carid before & will use your company again
Dear Robert,
Thank you so much for your thoughtful feedback! We're thrilled to hear the hood release cable arrived quickly and matched your expectations. We look forward to assisting you again whenever you need quality parts.
Sincerely,
Consumer Relations
Ordered for my son's birthday. Delivered earlier than expected. Fast and efficient
Dear Rebecca,
Thank you so much for your kind words! We're thrilled to hear the gift arrived early and met your expectations—it's always our goal to provide fast and reliable service. We look forward to helping you with any future orders!
Sincerely,
Consumer Relations
You're making me write a review in order to submit this form thanks
Dear Brendan,
Thanks for taking the time to leave a review, even if it was part of the process! We appreciate your feedback and are always here to help with anything you need.
Sincerely,
Consumer Relations
Had the part I needed quick. Great experience, would definitely use them again.
Dear Jeremy,
Thank you so much, for sharing your positive experience and kind words. We truly appreciate your trust and look forward to serving you again anytime you need us.
Sincerely,
Consumer Relations
Specifications were as described and fit like-a-glove. Will return for future purchases.
Dear Isaiah,
Thank you, Isaiah, for sharing your experience! We’re glad the tail light fit perfectly and met your expectations. We look forward to helping you with your auto needs in the future!
Sincerely,
Consumer Relations
Item was exactly as advertised and it arrived quickly. I will use this seller again.
Dear Rick,
Thank you so much for your great feedback! We're delighted to hear your order arrived quickly and was exactly as expected. We look forward to providing you with excellent service again on your next visit.
Sincerely,
Consumer Relations
I thought it was going to be hard to put on but it was fairly easy and fit great
Dear Tommy,
Thank you for sharing your positive experience with the trailer hitch. We're glad it was easy to install and fit perfectly. We appreciate your feedback and look forward to serving you again in the future.
Sincerely,
Consumer Relations
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Dear Trisha,
Thank you so much for taking the time to share your feedback! We're thrilled to hear such positive thoughts and truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Got what I needed and it installed just fine. Price was fine. Came in a timely time.
Dear Phil,
Thanks so much for the great feedback, Phil! We’re glad you found everything you needed and that the installation went smoothly. Looking forward to helping you gear up for your next project!
Sincerely,
Consumer Relations
Delivered in perfect shape, fit perfectly & works perfectly.
Dear George,
Thank you for sharing your perfect experience—it's fantastic to hear the side mirror fit and worked flawlessly. We're always here to help keep your vehicle at its best and look forward to supporting you with any future auto needs.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Coleman,
Thank you for your feedback. We’re glad to hear you enjoyed our products and found them at good prices. We understand your frustration regarding shipping fees. Our shipping costs can vary, especially when items are shipped from different warehouses, which can lead to additional charges. We appreciate your feedback and hope for a second chance to better meet your needs in the future.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations