On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great customer service with this company! The price point is good too!
My experience was awesome. I will be shopping. With. CariD again thank you
Dear Mario,
Thank you so much for your kind words! We're thrilled to hear everything is working well, and it means a lot knowing you'll shop with us again. Looking forward to helping you out next time!
Sincerely,
Consumer Relations
Needed a pillar trim for my driver's door on my Ram 1500. Ordered part and it was a perfect fit. THANK YOU!
Dear Lillian,
Thank you so much for sharing your great experience! We're thrilled the pillar trim fit perfectly and made your job easier. Please don't hesitate to reach out anytime you need assistance—We're here to help with any future needs.
Sincerely,
Consumer Relations
Customer service on point! Wheels were undamaged being shipped to Hawaii... amen! Thank you for an awesome experience!
Dear Solomon,
Thank you so much! We’re thrilled to hear your wheels arrived safely and that the service met your expectations all the way out in Hawaii. We’re here anytime you need powering up for your journeys!
Sincerely,
Consumer Relations
I looked for the part I needed and found it on CARID. Delivered a day earlier than was originally stated.
Dear Craig,
Thank you for sharing your experience and for trusting us to deliver exactly what you needed—especially ahead of schedule! We truly appreciate your feedback and look forward to supporting you with any future parts or purchases.
Sincerely,
Consumer Relations
The part I order does not fit after providing my VIN# and speaking with someone, once the part was recd it still was not a match, the return process is long, although it took a very short amount of time to recd my payment
Dear Quintrice,
We sincerely apologize for the inconvenience you experienced with the part not fitting as expected after providing your VIN. Our team works hard to ensure accuracy, and we regret that we fell short this time. A full refund has been issued, and you are not required to return the part. If you have any further questions or need assistance, please reach out to us at support@carid.com. Thank you for your understanding.
Thank you,
Consumer Relations
Great brake kit with all the parts you need. Nice to not have to look all over to get all the parts
Dear Hyrum,
Thank you for the great feedback! We're really glad to hear the kit had everything you needed in one package—it’s exactly what we aim for to make things easy and reliable. Appreciate your support and hope your project goes smoothly!
Sincerely,
Consumer Relations
Smoothen all accountsI was able to find the parts I needed easily and execute the online wording process with ease and the delivery went smoothly.
Dear Matt,
Thank you for sharing your experience. We're glad the parts and delivery process were seamless for you and look forward to supporting you with any future needs. We appreciate your trust and continued support.
Sincerely,
Consumer Relations
Got my wheels quickly but one had a blemish but not in a very obvious location they were very responsive and offered a discount or to return for a new wheel. I took the discount they were great to deal with.
Dear Robert,
Thank you for sharing your positive experience. We're glad our team could provide prompt support and that the discounted option worked well for you. Your satisfaction is important to us, and we appreciate your feedback as we continually strive to improve our service.
Sincerely,
Consumer Relations
Easy ordering process and quick delivery. Thank you for good service.
Dear Catherine,
Thank you for taking the time to leave such wonderful feedback. I'm glad our process was straightforward and that your order arrived quickly—it means a lot to us! Looking forward to helping you again in the future.
Sincerely,
Consumer Relations
Best place to shop for car parts and replacement parts, the option of financing makes it far better and easier to work with.
Dear Benjamin,
Thanks so much for your kind words! It means a lot to hear our financing options help make your repairs easier looking forward to assisting you again whenever you need it.
Sincerely,
Consumer Relations
Ordered 4 rims on a Thursday received them all by the following Monday.
Dear Charles,
Thank you for sharing your positive experience with the speedy delivery. We're thrilled to hear the rims arrived quickly and met your expectations, and we truly appreciate your feedback. If you need anything else, we're always here to help!
Sincerely,
Consumer Relations
They charged my 10 dollars for shipping for a tiny paper gasket. I wish they would have put it in an envelope and shipped it for free
Dear Cesar,
Thank you so much for sharing your thoughts. We truly appreciate your understanding and value your feedback, as it helps us improve our shipping options to serve you better in the future. It means a lot to us to have your support.
Sincerely,
Consumer Relations
Customer service rep Konrad helped with my order over the phone to ensure the proper auto part was available for me. Details of the order were explained and everything worked just as he stated.
Dear Tom,
Thank you for sharing your experience and acknowledging the hard work Konrad put into assisting with your order. We'll continue making sure our team provides clear, reliable support to get you the right parts when you need them. Your trust means a lot to us.
Sincerely,
Consumer Relations
The part was just like new, awesome. I will definitely be back for my next part. Thank you carid
Dear Joseph,
Thank you for your kind words! We're thrilled the part met your expectations, and we look forward to helping you with your next purchase: it’s always a pleasure serving you.
Sincerely,
Consumer Relations
It was an easy-to-use website for the product I needed for a specific vehicle. This time, the product I ordered was for a family member.
Dear Otis,
Thank you for sharing your experience. We're glad our site made it easy to find exactly what you needed, especially for something meant for a family member—that’s really special to hear. We're here whenever you need us!
Sincerely,
Consumer Relations
The orders were pretty fast and the customer service experience was great with making sure I got the right part needed.
Dear Shakira,
Thank you so much, Shakira! We're thrilled to hear the order arrived quickly and that our team could help you find the perfect fit. Looking forward to assisting you again whenever you need it!
Sincerely,
Consumer Relations
I was surprised as to how fast I got the running boards. The date they said I would get them is the exact date I got them.
Dear Dorothy,
Thank you for noting how quickly your running boards arrived—we’re thrilled everything arrived right on schedule. Knowing we delivered on our promise motivates us to maintain this level of reliability for you in the future. Please don’t hesitate to reach out whenever you need quality parts or accessories again!
Sincerely,
Consumer Relations
Said guaranteed fit but wasn't the headlights I ordered were for a base model so I had to do some retro fitting
Dear Jeremiah,
We apologize for the inconvenience you experienced with the headlights not fitting your vehicle. It’s important to note that the headlights you ordered are not compatible with models equipped with factory HID/Xenon headlights, which may have contributed to the fitment issue. Please check your email for further details on this matter. We appreciate your feedback and are here to assist you in resolving this situation.
Thank you,
Consumer Relations
The wheels on my car have a matte finish these wheels are a polished finish
Dear Stephen,
Thank you for your feedback. We understand your concern regarding the color of the wheels. Please note that the wheels are not advertised as matte, and the image accurately represents a polished finish.
If the item has not been installed, you are welcome to return it. Please check your email for further assistance. We appreciate your understanding and hope to resolve this issue for you.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tiffany,
Thank you so much for your kind words! We're delighted to hear the service and pricing met your expectations, and we look forward to helping you with anything you need in the future. Drive safe and don't hesitate to reach out!
Sincerely,
Consumer Relations