On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband ordered a complete jack for his truck for almost $36 and what they sent was a small little black jack handle. We called and was told to upload and email pictures which we did and they still said that's all we ordered even though that's not what our order receipt showed. My advice is when you order something cross reference the part number. HIGHLY DISSATISFIED
Needed new rims, reasonably priced. Delivery was quick and fast
Dear Traci,
Thanks so much for your thoughtful review! We're thrilled to hear the rims beat your expectations and arrived quickly—your appreciation really powers us forward!
Sincerely,
Consumer Relations
Wasn't too, expensive gave me a notice on where my package was everytime.it moved from.placed to place, got her on the right time in perfect time, so I'm thankful for that.
Dear Jalen,
Thank you for your kind words and support! We're glad the updates kept you informed, and your package arrived right on time. We look forward to serving you again with the same commitment you can trust.
Sincerely,
Consumer Relations
It was fast shipping and processed smoothly. The website has many parts that are sometimes hard to find.
Dear Kenneth,
Thank you so much! I’m glad your order for the ’07 GS350 went smoothly and arrived quickly. We’re always here to help you find those hard-to-locate parts anytime you need.
Sincerely,
Consumer Relations
Cap was exact fit as OEM one standard on vehicle. I have had tremendous amount of success with parts ordered from CARID in the past.
Dear Stephen,
Thanks so much for sharing your great experience and trusting us again to find the perfect part for your vehicle. We’re thrilled that it fit like a dream and look forward to supporting your future projects!
Sincerely,
Consumer Relations
Good. Very satisfied with my order. I would recommend you guys to make friends
Dear Scotty,
Thank you for sharing your positive experience. We’re glad to hear you’re very satisfied with your order and appreciate the recommendation – it means a lot to us. Looking forward to helping our customers have wheels turning and games changing!
Sincerely,
Consumer Relations
It was a little hard to get on but it worked it just takes a little elbow grease. I would recommend doing prior research so you have every bolt that is supposed to hold it in place
Dear Aidan,
Thank you for sharing your experience with the part for your 2012 VW Passat TDI. We appreciate the heads-up about scope and preparation—it’s great to hear it ended up working well with a bit of effort. Always glad to help knowledgeable drivers like you!
Sincerely,
Consumer Relations
Part was as described in parts catalog. The part was delivered promptly.
Dear James,
Thank you for sharing your experience! We're glad the part matched your expectation and arrived quickly—your satisfaction means a lot to us. We look forward to helping you with any future needs.
Sincerely,
Consumer Relations
Worked as it was intended to and fit the older vehicle I am working on
Dear Jeff,
Thank you for sharing your experience! We’re glad the exhaust manifold worked perfectly for your vehicle project and look forward to assisting with any future upgrades or parts you may need.
Sincerely,
Consumer Relations
Expected for it to take a week or two, but Received it in 3 days.
Dear Jan,
Thank you for your feedback. We're glad to hear that you experienced quick delivery and received your order in just 3 days, which is faster than expected. However, we see that your rating reflects some concerns. If there’s anything specific, you’d like us to improve or if you have further comments, please don't hesitate to reach out to us at support@carid.com. Your satisfaction is important to us, and we appreciate your input as we strive to enhance our service.
Sincerely,
Consumer Relations
While this seemed like a good value, it did need to be modified to be made to work. So far so good.
Dear George,
Thank you for your feedback regarding the brake light. We strive to provide a perfect fit for our customers, and we regret that the part required modification. Please note that the part you ordered is OE-restricted and specifically replaces a certain part number, which may have contributed to the fitment issue. Please check your email for further details.
If you have any additional questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I initially got the wrong lights, but the team made sure I got the correct lights.
Dear Steven,
We're glad our team was able to quickly sort out the lighting mix-up and get you what you needed. Thanks for your kind words—it's feedback like yours that keeps us motivated to support every customer personally!
Sincerely,
Consumer Relations
Product as described. Good condition. Nothing broken. Yea
Dear Javier,
Thank you for your thoughtful review! We're glad to hear the product arrived just as expected and in perfect condition. We truly appreciate your feedback and look forward to serving you again.
Sincerely,
Consumer Relations
I need a catalytic converter and found one for $200 less than what a repair shop quoted.
Dear Haba,
Thank you for sharing your experience! We're glad you found exactly what you needed at a great price and appreciate your kind words. We look forward to helping you with any future automotive needs.
Sincerely,
Consumer Relations
I ordered these for my 02 TA WS6. Shipping was fast and I received the item with no issues. The install was easy. And the product rocks.
Dear Eddie,
Thanks for sharing your great experience with the Bilsteins for your TA WS6! It's fantastic to hear the shipping and installation went smoothly, and that you’re happy with the product's performance. We're here anytime you need assistance with future upgrades or parts.
Sincerely,
Consumer Relations
Return item... did not fit my 2015 Navigator... need to re-order.
Dear Bart,
Our team works really hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down with the fitment of this part. The part ordered is OE-restricted and specifically replaces a certain part number which caused the fitment issue.
We just sent return documents to your email. Once the parts are returned, we will process your refund.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
Over all experience was terrible. The return policy needs work. Customer service needs work. I will order from someone else next time.
Dear William,
We're truly sorry to hear about your experience and appreciate your honest feedback. We understand how frustrating the process must have felt. Just to clarify, the original part has been successfully returned, and the replacement was delivered. We're actively reviewing cases like yours to improve both our return process and service.
We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.
Thank you,
Consumer Relations
Products arrived faster than the shop could get them and priced lower.
Dear J,
Thank you for the kind words! We're glad to hear our products arrived quickly and fit your budget—that's exactly the experience we aim to provide. We’re always here to help whenever you need anything else.
Sincerely,
Consumer Relations
Input your car info and bam! 💥 whatever your hearts desire is in easy to navigate categories!
Dear Kenny,
Thanks so much for spotlighting how easy it can be to find exactly what you need—your enthusiasm truly pumps us up! We're thrilled the timing and pricing hit the mark and can’t wait to help gear you up again anytime. Drive safe and keep that passion roaring!
Sincerely,
Consumer Relations
I received the seat covers and they were easy to install and look great
Dear Richard,
Thank you so much for sharing your experience! We're thrilled to hear the seat covers were easy to install and look fantastic in your Camaro—it means a lot to us. Enjoy the ride and feel free to reach out if you need anything else!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Delbert,
We apologize for the confusion regarding your order. The item you received, a Spare Tire Jack Handle & Wheel Lug Wrench, may not have matched your expectations due to the schematic image. We understand your frustration and appreciate your advice about verifying part numbers. Please check your email for further details regarding your order.
Sincerely,
Consumer Relations