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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Loved how the options were with changing sizes and shopping around very simple
Dear Dylon,
Thank you for your kind words. We're glad to hear you found the sizing options and shopping experience straightforward, and we look forward to helping you with future needs anytime. Your feedback truly helps us improve and serve you better.
Sincerely,
Consumer Relations
I ordered the parts, and they arrived very fast. I was happy with my purchase
Dear Julie,
Thank you so much for your kind words, Julie! We’re thrilled to hear that the parts arrived quickly and met your expectations. If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Sincerely,
Consumer Relations
Type in what I was looking for in search bar and like magic the part I was looking for pop right up. Cause I got everything else but what I was looking for on other sites.
Dear Francis,
Thank you, Francis, for your 5-star review! We’re so glad our search made finding the cross-support brace quick and easy for your Hellcat. Your feedback means a lot—hope to be your go-to spot again soon!
Sincerely,
Consumer Relations
I found my part for a reasonable price and shipping was fairly quick
Dear Andrian,
Thank you so much for taking the time to share your experience. It's incredibly rewarding to hear that everything met your expectations so well, and we look forward to continuing to support your needs in the future.
Sincerely,
Consumer Relations
Just to note. The website didn't have my model vehicle listed when I was ordering some upgrades... and after some research, my model is amongst several within the year made. With 3 different rim lug pattern sizes!. The site only listed 2 models and they weren't mine. Or had my lug pattern. So after I ordered. A couple days later Got a call from Carid, I think,. Just checking in that I was ordering the correct pattern; 5x100. I assured him that it was okay... and The rims fit perfect. But mostly. Thanks for the call lookin out.
Dear Derek,
Thank you so much for your enthusiastic review! We're thrilled to hear everything met your expectations and that you’re happy with your purchase. We look forward to serving you again whenever you need something else.
Sincerely,
Consumer Relations
I got the $470 headlights for a 2020 f250 and I'm overall really happy with how they look, they installed pretty easily one thing I guess I didn't look at close enough was the high beams and low beams are both yellow lights or halogen which I just didn't look at closely enough before. They are still way better and brighter than the stock halogen so I'm very happy about them.
Dear Tyler,
Thank you so much for your kind words and support! It means a lot to us to hear that you had a great experience, and we’re always here to help with anything you need going forward. Looking forward to serving you again!
Sincerely,
Consumer Relations
Easy to install and received my product quickly. Looks good on my truck
Dear Christopher,
Thank you so much for the wonderful feedback! It’s rewarding to know we helped make a positive difference, and we’re always here to assist whether it’s equipment support or finding the perfect part per your needs. Your trust drives us to keep improving every day.
Sincerely,
Consumer Relations
Received the package on time. The floor mat that I ordered is in good condition and it's perfect fit for my new car. Now my car looks like brand new. I love it.
Dear Raul,
Thank you for sharing such positive feedback—it's rewarding to know our efforts truly made a difference. We're committed to delivering trusted quality and look forward to helping you with any future needs. Your satisfaction drives everything we do, so please reach out anytime!
Sincerely,
Consumer Relations
Had the parts in stock, and shipped pretty quickly. Problem is the two boxes under the master FedEx label got separated, and since it was a SINGLE kit, we were stuck waiting for the other box to arrive on another day.
Dear Dan,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience and truly appreciate your support. Looking forward to serving you again for all your needs.
Sincerely,
Consumer Relations
I ordered and recieved exactly what I was looking for. The passenger corner bumper is perfectly formed to fit my 2008 FJ Cruiser.
Dear Mary,
Thank you so much for sharing your positive experience—we're thrilled to hear that everything met your expectations. If there’s ever anything more we can do to make your purchases even smoother or better, please don’t hesitate to reach out. Your satisfaction is important, and we’re always here to help!
Sincerely,
Consumer Relations
Items arrived quickly and without damage. All items received. Perfect execution.
Dear Phillip,
Thank you for sharing your positive experience with us; it’s rewarding to hear we’re meeting your expectations. If there’s ever anything we can do to make your next visit even easier or better, please don’t hesitate to ask. Your feedback helps us improve and continue providing service you can count on.
Sincerely,
Consumer Relations
Delivery was very fast and product was correct. Site was easy to navigate.
Dear Wayne,
Thank you so much for your excellent review; we truly appreciate your kind words and continued support. It’s rewarding to know our efforts have met your expectations, and we look forward to serving you again in the future!
Sincerely,
Consumer Relations
It's really easy to be able to find your stuff and you get it fast
Dear Brayan,
Thank you for your positive feedback! We're thrilled to hear you're satisfied and are committed to continuing to provide quality products and support, so please don’t hesitate to reach out whenever you need assistance in the future.
Sincerely,
Consumer Relations
Great rims, love them, but wish the installation kit would have come w rims as I had to repurchase from a local tire shop
Dear Diana,
Thank you so much for your wonderful feedback! We truly appreciate your support and are grateful for the opportunity to serve you. We look forward to continuing to provide excellent products and service in the future.
Sincerely,
Consumer Relations
Got correct part on time and slight earlier that i thought, price was good too
Dear Patrick,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback. Looking forward to supporting your needs again soon!
Sincerely,
Consumer Relations
Was the worst experience I have had with online ordering never again
Dear Diana,
We sincerely apologize for your experience and understand how frustrating it can be to receive the wrong item. This is not the level of service we strive to provide. Please check your email for details on how to return the part. Thank you for bringing this to our attention.
Thank you,
Consumer Relations
Excellent service and product that is what I ordered. Will use again.
Dear Kurt,
Thank you for your kind words and positive feedback. We're committed to providing quality products and service, and we're pleased to have met your expectations. We look forward to continuing to support you in the future.
Sincerely,
Consumer Relations
Coolant arrived well packed. Reasonable pricing, fast delivery
Dear Jeff,
Thank you for your kind words and thoughtful feedback! We're delighted to know we met your expectations and look forward to continuing to provide solutions that keep your experience seamless and worry-free. Your support means a great deal to us, and we're excited for the opportunity to assist you again in the future.
Sincerely,
Consumer Relations
The lug nuts did not come with the wheels. (Four days later) Other than that, it worked out. I will say, maybe package them with the wheels. I scheduled the wheels to be installed, and then realized I had no lug nuts.
Dear Rick,
We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it is to realize the lug nuts were not included with your wheels, especially when you had scheduled an installation. We will work to improve our packaging to ensure that all necessary components are included with your products in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stacy,
We're thrilled to hear your order went smoothly and that you’d recommend us to your friends and family. Thanks for trusting us with your needs; we look forward to helping you again anytime!
Sincerely,
Consumer Relations