CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
The order of the front and rear brake pads was wrong. I received doble the front brake pad and not the rear brake pads.
Dear Bergman,
We appreciate your feedback and apologize for the error in your order regarding the brake pads. It seems there was an issue with the product description, and we thank you for bringing it to our attention. Our team strives for accuracy, and we regret that we let you down this time.
We have sent the return documents to your email. Once we receive the parts back, we will process your refund.
If you have any further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Product or I don't time but was broken so I contacted customer service experience was great with them took the pictures they asked for send them to them and then they sent a replacement for what was broken and it arrived promptly and in good shape I'm happy with my experience can't say thank you enough
Dear Mark,
Thank you for sharing your experience. We're glad our team could quickly resolve the issue and that your replacement arrived in perfect condition. It means a lot to us to know you're happy with how we handled everything!
Sincerely,
Consumer Relations
Found out about this place while I was scrolling through the internet and I decided to tried them out so far so good I hope we'll be able to use them again in the future
Dear Michael,
Thank you so much for your feedback! We're happy to hear that the shipping was quick, and we look forward to providing you with great products that meet your needs whenever you're ready to try them out again. If you ever have any questions or need assistance, don’t hesitate to reach out!
Sincerely,
Consumer Relations
Good my experience was a good one. Thank you! Thank you. Thank you.
Dear Christine,
Thank you so much for sharing your positive experience—we’re thrilled you’re happy with your purchase! We look forward to helping you again with any future needs. Don’t hesitate to reach out if you need anything else!
Sincerely,
Consumer Relations
Great product. Arrived just two days after the order was placed. The only issue is there were no instructions for installation. I was quickly able to find some on line. And figure it out.
Dear Charles,
Thank you for your wonderful feedback and for taking the time to share your experience. I’m glad the delivery was quick and that you were able to find installation guidance easily. Your comments help us improve, and we're here if you need any further assistance.
Sincerely,
Consumer Relations
They seemed to know what they where doing. They where great and quick.
Dear Darlene,
Thank you for your kind words and for trusting us with your needs. We’re committed to providing quick, reliable service and are glad our team met your expectations. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Delivery was quite fast, good quality and nearly perfect fit.
Dear Hartmut,
Thank you for sharing your positive experience! We're thrilled to hear the fit, color, and delivery met your expectations so well and appreciate your kind feedback. Looking forward to assisting you again soon!
Sincerely,
Consumer Relations
I ordered a set of wheels on CARid because they had a good selection wheels to fit my vehicle. I've never ordered wheels on-line, but CARid made the process easy. A technician even called me to confirm the allowable wheels sizes for my vehicle.
Dear Dex,
Thank you for sharing your experience. We're truly glad the process was smooth and that the technician's guidance helped ensure the perfect fit, making your purchase worry-free. It's great to have trusted customers like you, and we look forward to assisting you again.
Sincerely,
Consumer Relations
Excellent service and the switch was just like the original and installation just took a few minutes
Dear David,
Thank you for your feedback. We're glad the switch met your expectations and that the installation went smoothly. Please feel free to reach out anytime for further needs or assistance—we look forward to helping you again soon!
Sincerely,
Consumer Relations
Received the first order broken in half. Received a replacement order with a big crack in it.
Dear Terry,
Thank you for your honest feedback, and we’re glad you're happy with our service so far. We’re sorry to hear about the delivery issues and appreciate you letting us know so we can keep improving from here. Looking forward to continuing to supply you with quality products!
Sincerely,
Consumer Relations
Part shipped next day and arrived 24 hrs early and part was well protected from shipping damage
Dear Aaron,
Thank you for sharing your great experience. I’m glad the part arrived quickly and in perfect condition—your satisfaction means a lot to us. We look forward to helping you again whenever you need.
Sincerely,
Consumer Relations
Looks good can't wait to put it on l… package was nice and secure
Dear Logan,
Thank you for your kind words! We're glad your order arrived safely and that you're excited to install it. If you need any help or have questions once you begin, just let us know.
Sincerely,
Consumer Relations
It was great. Got my new mirror that week. Was easy to install.
Dear Damien,
Thank you so much for your wonderful feedback! We’re thrilled your new mirror arrived quickly and was easy to install—knowing you had a smooth experience means a lot to us. Please don’t hesitate to reach out if you ever need anything else!
Sincerely,
Consumer Relations
The representative I deal with has always been very helpful and quick to respond via email.
Dear Alicia,
Thank you so much for the kind words! We're thrilled to hear that you've had a positive experience with our team and will continue working hard to keep meeting your expectations.
Sincerely,
Consumer Relations
Ordered a YB; YB6 Painted Spoiler for my Genesis and it looks perfect. Gives that sporty look while still maintaining the OEM factory look. Order came quicker than expected little under 2 weeks. Definitely worth it, very high quality and 3m tape is very strong. With that being said, definitely doesn't hurt to add a little adhesive silicone to the spoiler.
Dear Michael,
Thank you so much for your thoughtful feedback! We’re delighted to hear the spoiler exceeded your expectations and that it cuts that perfect balance between sporty and factory look. Please feel free to reach out anytime – we look forward to helping with any future upgrades!
Sincerely,
Consumer Relations
Painless… click, verify it fits, pay… and it on your door step in a couple of days!
Dear Scott,
Thank you for sharing your experience! We're thrilled to hear that the easy ordering process and fast shipping made everything seamless, and we’re grateful you've chosen us for your parts. Looking forward to serving you again on your next project!
Sincerely,
Consumer Relations
No hidden fees. Product delivered as stated. Very satisfied with this shopping experience!
Dear Ryan,
Thank you so much! We're thrilled to hear you had a smooth ordering experience and that everything arrived exactly as expected. Your feedback truly makes our day—looking forward to helping you again soon!
Sincerely,
Consumer Relations
Shipping too expensive. More than part cost. Not a part needed to drive car
Dear Thomas,
Thank you for your feedback. We're glad to hear you had a good experience overall. However, we apologize that the shipping cost was higher than expected. Shipping charges can vary based on the size and weight of the item, as well as the warehouse and destination. We always strive to provide transparent pricing when you order and try to offer the best competitive rates.
If you have further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Fast shipping! Easy to install! Car sounds fantastic now hooray
Dear Ryan,
We're thrilled to hear your new exhaust installation went smoothly and that your car sounds fantastic! Thanks so much for sharing your experience—we truly appreciate your support. Hooray for many more enjoyable rides ahead!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ron,
Thank you for your kind words! We're delighted to know you enjoyed our selection, pricing, and service. Your feedback motivates us to keep delivering hassle-free and attentive experiences.
Sincerely,
Consumer Relations