CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Mirror fit perfect and specification matched what stated on line.
Seamless experience as usual plug in your information and viola
Dear Timothy,
Thank you so much for your kind words! We're thrilled to hear the process is smooth for you, and we look forward to continuing to make your experience effortless and convenient. Your support means a lot to us!
Sincerely,
Consumer Relations
No comment, no comment, no comment, no comment, no comment, no comment
Dear Keith,
Thank you for sharing your experience with the brake kit. We’re glad everything met your expectations and appreciate your trust in our service. Looking forward to assisting you again whenever you need quality parts and support.
Sincerely,
Consumer Relations
Fast shipping. Good product. Good customer service. Will use again
Dear Brigitte,
Thank you for your kind words and for highlighting the quick delivery and quality you experienced. We're thrilled to hear our customer service met your expectations and look forward to assisting you again soon!
Sincerely,
Consumer Relations
Good price and quick service thank you. Look forward to doing business again
Dear Amy,
Thank you for your kind words and for praising our pricing and service. We truly appreciate your support and look forward to assisting you again whenever you need us.
Sincerely,
Consumer Relations
Was a big waud of plastic in bottom of box and the parts were poorly packed. The corners of both rockers were bent and damaged. For the price charged for shipping was definitely not worth it!
Dear Bruce,
We apologize for the damage to your items and understand your frustration. Despite our efforts to pack carefully, sometimes items can be damaged in transit. We will review our packing processes to improve.
To start a damage claim, please check your email for further instructions. Thank you for your feedback, and we appreciate your understanding as we work to enhance our shipping practices.
Sincerely,
Consumer Relations
Entrega rapida y confiable👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Dear Diego,
Thank you so much for your kind words and enthusiastic support! We’re thrilled that you experienced fast, reliable delivery—your satisfaction means a lot to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Flawless experience with CARiD and the abs sensor. Got it installed and got rid of the dash light show. Yal just might wanna partner with shipping options other thanFedEx. Wasn't too fond of paying for "next day", only to get it days later. Kinda defeats the point of paying more for faster shipping.
Dear Gregory,
Thank you for your kind words and honest feedback—I’m glad to hear the sensor resolved your issues so smoothy. We appreciate your input about shipping and constantly strive to improve all aspects of the experience you count on.
Sincerely,
Consumer Relations
The product was priced reasonably and came quickly. Will install it in a couple days when the rest of the parts arrive.
Dear Curtis,
Thank you so much for sharing your experience! We’re delighted to hear the product met your expectations and arrived promptly. We hope the installation goes smoothly when all your parts arrive!
Sincerely,
Consumer Relations
They had exactly what I needed for a very good price. Shipped the next day and had it the following day. Product was packaged securely and was exactly as described. I'll definitely order from here again in the future
Dear Tayler,
Thank you for your kind words. We're delighted to hear the hard work made a difference with the price, shipping speed, and secure packaging — we look forward to serving you again on your next order.
Sincerely,
Consumer Relations
This part fit perfect. CARID shipped fast. Only problem FedEx lost package 4 days late shipping cost more than item
Dear Tim,
Thank you for your honest feedback and praising the fast shipping and perfect fit. We’re sorry FedEx caused a shipping delay and added costs—that’s certainly not the experience we want for you. We appreciate your understanding and look forward to getting things right next time.
Sincerely,
Consumer Relations
Order was wrong the contacted me I took a picture they refunded my money. Easy and simple.
Dear Al,
Thank you so much for sharing your experience! We're glad we could quickly make things right and keep the process smooth for you. We appreciate your understanding and look forward to serving you again anytime!
Sincerely,
Consumer Relations
Great website with helpful installation videos.Great choice of products and fast shipping I'm my order
Dear William,
Thank you for your wonderful feedback! We're thrilled to hear that the videos and product selection met your expectations, and we truly appreciate your kind words about our service speed. Your support motivates us to continue delivering the best address to every auto enthusiast out there.
Sincerely,
Consumer Relations
Light install was easy and was oe compatible, just plug in and everything works, updated the looks of my Impala the way I wanted so overall great buy
Dear Seth,
Thank you for sharing your positive experience with the DRL lights. We're glad to hear the install was easy and met your expectations, adding just the right update to your Impala. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Sincerely,
Consumer Relations
Brand new and fits perfectly. Arrived on time and well packaged.
Dear Joe,
Thank you for your wonderful feedback! We’re thrilled to hear the map box fits perfectly and arrived exactly as expected. Your satisfaction truly means the world to us, and we’re here if you ever need anything else.
Sincerely,
Consumer Relations
As ordered They fit and looked good and was happy to get them.
Dear Donald,
Thank you for sharing your experience and letting us know the parts fit perfectly and looked great. We’re always here to help make sure you get exactly what you need and look forward to supporting you on future projects!
Sincerely,
Consumer Relations
Widest selection fast shipping. Very descriptive. Good experience
Dear Timothy,
Thanks so much for the kind words! We're thrilled to hear that our selection and shipping lived up to your expectations – supporting smooth rides is what we’re here for. Looking forward to helping you with your next project!
Sincerely,
Consumer Relations
I ordered a front bumper valance and some bumper trim. The price was fair, customer service was very helpful and shipped on time. Highly recommend.
Dear Ken,
Thank you so much for taking the time to share your positive experience! We're thrilled the parts arrived as expected and that our team could assist you effectively—your recommendation means a lot to us. Looking forward to supporting you with any future needs!
Sincerely,
Consumer Relations
Everything worked out perfect Quick and easy people on the phone with exactly what I wanted. The delivery time worked out perfect the next time I need something I will give you a call.
Dear David,
Thank you so much for the wonderful feedback! We’re thrilled to hear everything went smoothly and our team could provide exactly what you needed. Looking forward to helping you again whenever the next mission rides your way!
Sincerely,
Consumer Relations
Both lights came in defective the center piece was bouncing aroiund each headlamps Seeing as how It's a coustomers vechicle I don't have time to return them and get more. I''l have to by another set from someone more reliable..
Dear William,
We're truly sorry to hear about your experience with the defective lights. Occasionally, items can get damaged in transit, and we understand how frustrating this can be.
If you need to return the lights for a refund, please check your email for additional information. We appreciate your previous support and hope to assist you in resolving this issue promptly. Thank you for your understanding.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leticia,
Thank you for sharing your great experience—it's wonderful to hear the mirror fit perfectly as described. We're committed to providing clear information and quality products, so don’t hesitate to reach out if you need any assistance on future purchases. Looking forward to helping you again soon!
Sincerely,
Consumer Relations