CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Great to have a one on one knowledgeable person to deal with through the order process. Order was later than expected. I had to settle for second choices.
Experience was great. Very helpful staff when I placed my order.
Dear Carl,
Thank you for your kind words and for choosing us for your Weather Tech mudflap purchase. We’re glad our team was able to assist you and make your ordering experience smooth. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered it and the part came the next day. Excellent service.
Dear Sam,
It's fantastic to hear your part arrived so quickly and that you had an excellent experience with our service. We’re always here to help keep things running smoothly for you, so feel free to reach out anytime! Looking forward to assisting you again soon.
Sincerely,
Consumer Relations
Perfect quality and completely satisfied. 100% recommended.
Dear Carlos,
Thank you for your kind words and wholehearted recommendation! It's fantastic to hear you're completely satisfied with the quality, and we’re here to support you anytime with anything you need.
Sincerely,
Consumer Relations
I chose this business because they committed to have the item arrive on Tuesday, but didn't arrive until Wednesday. For me that was a problem. I'll never do business with this company again because of false commitments.
Dear Marvin,
Thank you for sharing your feedback. We sincerely regret the delay and understand how mismatched expectations hurt your experience. We're committed to improving our delivery accuracy and hope to better serve you in the future.
Sincerely,
Consumer Relations
Even though the lighter assembly was high priced, the guy on the phone was helpful and even gave me a small discount, I was not waiting on the phone a long time either. I don't mind paying a little more if it saves time and I get good customer service
Dear Mark,
Thank you for your feedback. We’re glad to hear our customer service was helpful and that we could assist you in finding the right lighter assembly for your '94 truck. We understand that pricing is an important factor, and we continuously strive to improve and offer the most competitive rates. We appreciate your business and hope to serve you again in the future.
Sincerely,
Consumer Relations
Good my items arrived on time and it was packaged in good box.
Dear Maxwell,
Thank you so much for confirming your order arrived on time and undamaged—we truly value your feedback. We're committed to maintaining this level of service and look forward to helping you find the perfect fit for any future needs. Please don’t hesitate to reach out if there's anything more we can assist with down the road.
Sincerely,
Consumer Relations
Fast shipping, ordered on a friday and received package on monday
Dear Enrique,
Thank you so much for sharing your experience! We're glad to hear your order arrived quickly and met your expectations—prompt delivery is something we truly prioritize. If there's anything else you need or ways we can make your next experience even better, please don't hesitate to reach out.
Sincerely,
Consumer Relations
The item was not described as very flimsy, thin plastic. Would have gone for something more sturdy, but I mounted it and it is what it is.
Dear Randall,
Thank you for sharing your honest feedback. I’m glad the item arrived on time, and I understand how important it is to find something sturdy – your input helps us improve descriptions so everyone can make the right choice fit their needs. We appreciate your trust and hope to continue serving you with options that truly meet your expectations.
Sincerely,
Consumer Relations
Perfect service every time i order something. And the parts seem to be good quality
Dear Scott,
Thanks so much for your kind words! We're delighted to hear our service and parts keep hitting the mark for you each time — looking forward to helping with your next order.
Sincerely,
Consumer Relations
I WAS HAVING HARD TIME FINDING CERTAIN WHEELS FOR A CUSTOMER'S TRUCK THAT WE NEEDED TO DO COLLISION REPAIRS ON. JARED WAS GREAT IN HELPING ME GET THEM ORDERED AND SHIPPED TO OUR COLLISION SHOP. THEY ARRIVED ON TIME! THEY ARRIVED NOT DAMAGED WHICH IS WONDERFUL! THANK YOU, CARID! SHOUT OUT TO JARED! FOR ALL THE GREAT CUSTOMER SERVICE AND PREFORMANCE!
Dear Amie,
Thank you so much for your wonderful message! We're thrilled Jared could make ordering wheels hassle-free and that everything arrived safely on time—your appreciation truly made our day. It’s a pleasure to support the hard work you do, and we look forward to helping again anytime!
Sincerely,
Consumer Relations
I was looking for a mirror, there was a lot of choices but there was only one that would fit, the carID representative pulled up the part number for my vehicle made sure it was the right number and part and I got 3 days later,
Dear Raymond,
Thank you for sharing your experience! I’m glad we could quickly find the right mirror for your car and get it to you swiftly. We appreciate your trust and look forward to helping you again if you need anything else.
Sincerely,
Consumer Relations
Always pleased with my orders. Shipped and received in a timely manner and always exactly what I ordered.
Dear Thomas,
Thank you for your loyalty and thoughtful feedback. Knowing we consistently deliver what you need on time truly motivates us to keep it up! We’re grateful to have you as a returning customer.
Sincerely,
Consumer Relations
I had received the wrong item and I called to get an RMA. Customer service was very polite and informative. When I did receive the right items, I had to fix a small issue with the wiring. But overall the experience was pleasant.
Dear Ezequiel,
Thank you so much for your kind words and for sharing your experience with us. We're glad our team provided helpful support and that your issue was resolved smoothly. We truly appreciate your understanding and the opportunity to serve you.
Sincerely,
Consumer Relations
Fast delivery on time, good quality very pleased thanks. Will probably order most likely
Dear Deborah,
Thank you for your kind words and positive feedback. We're delighted to hear you’re pleased with the quality and delivery and look forward to serving you again in the future.
Sincerely,
Consumer Relations
I returned a set of tires to CARiD over three months ago using their return label and FedEx confirmed they were delivered. End of story. Yet CARiD refuses to take responsibility and provide any update because they "haven't confirmed the return". On May 15,2025 I called again to get some kind of update. I spoke with Kelvin, who was immediately rude and dismissive. I asked to speak to a manager Ashley. While I was on hold, I could hear everything they were saying in the background. And what I heard was absolutely disgusting. They were trash-talking me, calling me names like "f***er" and "idiot," saying they were "sick of me calling every day," and literally planning to just lie to me. I heard them say things like, "Just ditch him," and "This f***er will stop calling eventually." Are you serious? It was incredibly disrespectful and upsetting. I have made every effort to resolve this matter, but Ashley, the general manager, continues to avoid my calls, refused to call back after I left her 14 voicemails. This issue needs to be escalated immediately, and employees who treat customers this way should be held accountable.
Dear Andy,
We sincerely apologize for the negative experience you described. This does not reflect our company values or standards. We take your concerns seriously and are investigating this matter thoroughly.
A full refund has been issued to your PayPal account. We are committed to addressing this situation appropriately and ensuring accountability for our team members. Thank you for bringing this to our attention. Rest assured, proper actions will be taken to address this matter.
Sincerely,
Consumer Relations
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Dear Julien,
Thank you so much! We're thrilled to hear your positive feedback and look forward to helping you with anything you might need in the future. Don't hesitate to reach out whenever you're ready for support or new accessories!
Sincerely,
Consumer Relations
Shipping was standard the part itself looked great and was affordable
Dear Andres,
Thank you for sharing your experience! We’re glad to hear our product met your expectations with quality and value—your trust means a great deal to us. We look forward to serving you again in the future.
Sincerely,
Consumer Relations
It was just a very easy process. From picking out what I wanted to pay to the delivery, and the delivery was really fast compared to other part places. It even came earlier than what it said 10 out of 10 experience.
Dear Carlee,
Thank you so much for sharing your experience! We're thrilled to hear the process was easy and the delivery surpassed your expectations—making your ride smoother and faster is what we gear for. We truly appreciate your 10 out of 10 rating and your support!
Sincerely,
Consumer Relations
CarID was quick for shipping had zero problems and would definitely come back to buy more parts in the near future
Dear Ethan,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear you had a seamless experience and look forward to helping you with your next order. Safe travels and see you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your thoughtful feedback and your patience throughout the process. We're committed to improving order timing and helping you find the best options available, and we look forward to providing an even smoother experience next time. Please don’t hesitate to reach out if you need any assistance moving forward.
Sincerely,
Consumer Relations