CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Had to buy a part and needed it very fast. They helped me do just that. Fast, reliable, and efficient!
Dear John,
Thanks for sharing your experience! We're glad our team could get the part to you quickly and keep things running smoothly. Knowing our efforts made a difference means a lot to us.
Sincerely,
Consumer Relations
Got the part a day before expected, fit perfectly just like factory! Thanks for your speedy reaction to my need.
Dear Russell,
Thank you for sharing your experience—getting the right part to you so quickly and perfectly fitted is exactly what we aim for. We look forward to helping you with any future needs and keeping your vehicle running smoothly.
Sincerely,
Consumer Relations
I have been buying my car parts for me for years they ship quickly to me thanks
Dear Craig,
We truly appreciate your loyalty and kind words. It means a lot to know our shipping speed has helped keep you on the road efficiently. Thanks so much for continuing to trust us for your needs—looking forward to serving you for many more years!
Sincerely,
Consumer Relations
Choosing the product was simple, I knew exactly what I wanted.
Dear Cindy,
It’s wonderful to hear that finding the right product was straightforward for you! We’re always here to make your future purchases just as smooth and enjoyable. Looking forward to helping with whatever you need next time!
Sincerely,
Consumer Relations
Nearly a month to get three simple patio furniture covers shipped.
Dear Christopher,
We sincerely apologize for the delay you experienced with your order. The item is made-to-order and typically ships within 4-6 days after purchase; however, there was an unexpected production delay this time.
According to our records, your order was delivered on 5/16. We understand how frustrating this must have been, and we are committed to improving our process to prevent similar issues in the future.
Sincerely,
Consumer Relations
Couldnt be more happier, and they work with keyless entry. Very happy
Dear Jorge,
We’re thrilled to hear you’re so happy with your experience and that the keyless entry met your needs perfectly. Your kind words mean a lot, and we appreciate you taking the time to share your feedback!
Sincerely,
Consumer Relations
Received everything listed. Ordered on Friday night and received everything by Wednesday. Looking to see what tires will not rub inner fender or other part near wheel. Have a 2007 Ford Mustang GT, standard suspension and square build.
Looking at 255/35 tires.
Dear Cameron,
Thank you for your detailed feedback and wonderful purchase! We're thrilled your SHIFT WHEELS® arrived promptly and as expected. For tire clearance suggestions on your Mustang GT, feel free to reach out—we’re always here to help ensure the perfect fit.
Sincerely,
Consumer Relations
Pretty slow shipping and the cover fits baggy with cut outs in seemingly random spots.
Dear Nate,
Thank you for your feedback. Please note that this item is made to order and typically ships within 4-5 weeks.
Regarding the fit, please check your email for instructions to address the issue. We appreciate your patience and would be happy to assist further to ensure the cover meets your expectations.
Sincerely,
Consumer Relations
Website very easy to find parts and order shipped very fast and arrived in great condition!
Dear April,
Thanks so much for sharing your experience! We're thrilled to hear the website was easy to use and that your order arrived quickly and in great shape. We appreciate your support and look forward to serving you again soon.
Sincerely,
Consumer Relations
Always on time. Everything I bought was delivered on time. Thank you
Dear Mario,
Thank you for your kind words and for recognizing our commitment to punctuality. We’re grateful for your support and look forward to continuing to provide the service you’ve come to expect.
Sincerely,
Consumer Relations
Great service. Thanks. Working just fine. Easy to install.
Dear Lee,
Thank you so much for your kind words and support! We’re thrilled to hear the AC controller is working perfectly and that the installation went smoothly. Your satisfaction means a lot to us, and we’re always here whenever you need assistance.
Sincerely,
Consumer Relations
Great selection to choose from, everything ordered arrived correctly and on time.
Dear James,
Thank you so much for taking the time to share your experience. We’re thrilled everything arrived just as expected and on time—it means a lot to us to know we’re making things easier for you. Looking forward to helping you out again!
Sincerely,
Consumer Relations
Very nice easy to install on my toyota corolla le, will be doing more shopping
Dear Frank,
Thanks for sharing your experience! We're thrilled to hear the product was easy to install on your Corolla and that you'll be coming back for more—we appreciate your trust and look forward to helping with your next needs.
Sincerely,
Consumer Relations
Purchased the running boards for my 2019 Durango and the mechanic that installed them them was telling me how he usually has to fabricate parts to install them. THAT WAS NOT THE CASE HERE! The product was easy to install and it took less than 1 hour to install.!
Dear Mark,
Thank you for sharing this great feedback! We're thrilled to hear the running boards fit so seamlessly and made your mechanic’s job easier—quality and ease definitely matter to us. We truly appreciate your support!
Sincerely,
Consumer Relations
Exactly what I ordered and definitely on time. I trust car ID and have for years no matter what I need they have it.
Dear Francisco,
Tthank you so much for your continued trust and support—it truly means a lot to us. We’re thrilled to have provided the exact shocks you needed on time, and we look forward to being your go-to for whatever you choose down the road. Safe driving!
Sincerely,
Consumer Relations
Easy to install and quick delivery. I was expecting it to be delivered at a later date, making a sweaty spring to summer transition.
Dear Marcos,
Thank you so much for your kind words! We're delighted to hear the blower arrived quickly and was easy to install—no one should have to endure a hot transition because of delayed delivery. We truly appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
I'm a happy customer. Customer service was excellent and the product came with in a week.
Dear Tammie,
We’re thrilled to hear you had such a positive experience with our customer service and that your order arrived quickly. Thank you for sharing your kind words—it genuinely means a lot to us to have happy customers like you. We’re here whenever you need us next!
Sincerely,
Consumer Relations
I requested a refund, was told I have to submit a request and return information would follow could take up to two weeks just to get return address and instructions. This is not what I call customer service or satisfaction guaranteed
Dear Glenn,
We apologize for the inconvenience and are sorry to hear the item arrived in poor condition. We strive to provide clear communication and quality products. The return instructions were sent to your email on 5/12, the day after your request. Once the part is returned, we will process your refund. Please check your email for details. We appreciate your feedback and are committed to improving our service.
Sincerely,
Consumer Relations
It's a great site to order parts from and the price is reasonable
Dear Anthony,
Thank you so much for your kind words and for choosing our site. We’re delighted to hear you found both the parts and prices favorable, and truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lou,
Thank you so much for your kind words! We're glad to hear that you found the site easy to navigate with products and pricing that work well for you. We truly appreciate your feedback and look forward to serving you again soon!
Sincerely,
Consumer Relations