CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Got product on time and was what I ordered. Will order from here again and again...
Great product, have no issue with that unfortunately your shipping practices did not make any sense for a small item that literally could have and in a envelope and mailed for $1.00 instead was shipped in the box for $13.99. I will never purchase small parts from you in the future.
Dear Anthony,
We’re sorry to hear that you were dissatisfied with the shipping cost for your recent purchase. We understand your frustration regarding the shipping charges, which can vary based on item size, weight, warehouse location, and destination. While we strive to provide transparent pricing and competitive rates, we acknowledge that shipping for small items can be costly. We appreciate your feedback and will take it into consideration as we continuously work to improve our services.
If you have further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Anyone can offer good service when things go right but you learn more about a company when something goes wrong. I ordered a single part, not realizing I needed two of them.
Dear Lee,
Thank you for sharing your experience and kind words—it’s great to hear our team could assist you seamlessly even when a part of the order needed more attention. Your trust means a lot, and we’re here anytime you need help making sure everything fits perfectly!
Sincerely,
Consumer Relations
The amount of emails and text are extreme. You wanted me to review so bad you got it. This was a horrible experience. Maybe try not to harass your costumers.
Dear Dennis,
We sincerely apologize for the overwhelming volume of emails and texts you received. We appreciate your insight and will work to ensure that our outreach is more balanced in the future. Thank you for sharing your thoughts with us.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I have received only half my order, still waiting for the rest. Not contacted cust service yet, giving it another week while I am on temp deployment
Dear Dale,
Thank you for your review. We understand your concern about receiving only half of your order. Please note that the seat covers you ordered are made-to-order, which typically requires 4-5 weeks for manufacturing, as indicated on the product page. Your complete order is scheduled to ship on 5/28. Once it ships, we will provide you with a tracking number within 24 hours.
We appreciate your patience as we work diligently to fulfill your order as quickly as possible.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Thanks for answering my questions and having a fast delivery
Dear John,
Thank you so much for your kind words and appreciation. We’re thrilled to hear our team could help and get your order to you quickly—looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Easy to use website, emails to keep you updated and shipped fast
Dear Brian,
Thank you for highlighting the ease of shopping and our quick updates—we're thrilled to know the process worked smoothly for you. Your trust means a lot to us, and we look forward to assisting you again soon.
Sincerely,
Consumer Relations
Ordering was simple and easy. The product was as shown on website. However, the 2-day shipping cost was a bit steep
Dear Dave,
Thank you for highlighting the smooth ordering process and timely delivery; we're glad the product met your expectations. We understand your feedback about shipping costs and are exploring options to offer even better value moving forward. Your support means a lot to us, and we look forward to serving you again.
Sincerely,
Consumer Relations
Needed new windshield wipers for a huge rain even. Got them the very next day. Best the rain by a day and a half. Awesome!
Dear Broderick,
Thank you for your fantastic feedback! We're thrilled to hear the wipers arrived quickly and helped you stay safe during the storm. Your satisfaction means a lot to us—drive confidently and know we’re here to support you whenever you need.
Sincerely,
Consumer Relations
Good customer service. Rep. Was quick and knowledgeable. Order was placed in two minutes.
Dear Curtis,
Thank you for sharing your experience. We're glad our team could assist you quickly and efficiently to get your order placed. Your trust means a lot to us, and we're here whenever you need help again.
Sincerely,
Consumer Relations
Sent the wrong cap had to send the wrong cap back and wait for the right cap to come back.
Dear Michael,
We sincerely apologize for the inconvenience caused by sending the wrong cap. Our team works diligently to ensure accuracy, and we regret that we fell short in your case.
The replacement item was delivered on 5/08, and we hope you are satisfied with the correct part. Your feedback is invaluable, and we appreciate your understanding as we strive to improve our service.
Sincerely,
Consumer Relations
Received item broken, still waiting on a response on wether return is accepted or not.
Dear Nicholas,
We apologize for the inconvenience. The return authorization process typically takes 3-5 business days and has been completed within that timeframe. A full refund has already been issued, so a return is not required. Please check your email for confirmation.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Professional and Outstanding material. Outstanding Outstanding Outstanding
Dear Eddie,
Thank you so much for your kind words and enthusiasm! It’s truly rewarding to know our commitment to quality and professionalism made such a positive impact on your experience. We look forward to continuing to earn your trust!
Sincerely,
Consumer Relations
I did get step bars love them don't have trick yet it is a custom ordered 1! I'll send pictures when i get them on
Dear Emmanuel,
Thank you for your great feedback! We’re glad you love the step bars and we’re excited to see the pictures once they're installed. Feel free to reach out anytime—we’re here to help with anything you need.
Sincerely,
Consumer Relations
Received order fast with no problems. Price for items was very reasonable
Dear Aide,
Thank you for sharing your experience! We're glad your order arrived quickly and at a fair price—your satisfaction truly matters to us. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Cheaper than Dealership prices. Good customer service too.
Dear Chris,
Thank you for your kind words! We're thrilled to hear you appreciate our competitive pricing and customer service, and we look forward to helping you with anything you need in the future.
Sincerely,
Consumer Relations
Tried to explain to the person taking the order that I wanted to make sure the fender would fit because I had already ordered one which did not fit, The explanation that he gave was that the number for the fender was the correct one and he guaranteed that it would fit. Got the new fender in and as I suspected it is not the same as the one I need, The fender I received does not have the cutout for the turn signal side marker and has a cutout near the door for something else. I will need to send this one back further delaying the repair.
Dear Robert,
Thank you for sharing your experience and patience. We’re sorry the fender didn’t fit as expected despite the clear guidance, and we truly understand how delays impact your repair plans—please know the return is simple, and we’re here to help get this right quickly.
Sincerely,
Consumer Relations
It arrived on time and was the product shown on the website,.
Dear Branson,
Thanks so much for sharing your experience! We're thrilled to hear your truck muffler arrived exactly as pictured and right on time – that’s the service we aim for. We appreciate your support and are here whenever you need us again!
Sincerely,
Consumer Relations
Pkg arrived when it said it would. Really happy with svc. Keep it up. Will be my go to for car parts from now on.
Dear MAC,
Thank you for your great feedback! We're thrilled your package arrived on time and that you're happy with our service. We look forward to continuing to provide reliable parts and accessories for your vehicle—you know where to find us anytime you need assistance.
Sincerely,
Consumer Relations
I found exactly what I was looking for on your website, then placed order. I also opt'd to receive CAPA certified parts. I am glad I did. Everything was exactly as ordered and installed with a perfect fit.
Dear Bruce,
Thank you for your kind words and for choosing CAPA certified parts with your order. We’re thrilled to hear everything fit perfectly and exceeded expectations. We truly appreciate your support and look forward to serving you in the future!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kyle,
Thank you for your kind words and positive feedback! We're glad your order arrived on time and met your expectations—looking forward to getting you back on the road with great products as always.
Sincerely,
Consumer Relations