The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
I usually have my orders shipped to my Family's home on the mainland, then they ship to me in Hawaii. Unfortunately CarID does not ship here, but overall great products, perfect fitment, great prices and shipping time is quick. I'm a frequent customer, highly recommend
Excellent buying experience! Part arrived very quickly, was totally undamaged, fit perfectly. Highly recommend. I will say that there were some very sharp edges, managed a couple cuts on fingers. Wear gloves!
Dear George,
Thank you so much for your outstanding feedback and thoughtful tip. We’re thrilled your hood arrived quickly and fit perfectly—and truly appreciate your recommendation. We look forward to assisting you again!
Sincerely,
Consumer Relations
I purchased a wheel well liner set for my 2012 ram 1500. These replaced some broken ones. I was able to replace them with little to no effort. The online purchase was also clear and easy. I would recommend CarID to everyone.
Dear Luis,
Thank you for sharing your great experience with the wheel well liners and our easy online ordering process. We're thrilled to hear the parts fit smoothly on your Ram 1500 and truly appreciate your recommendation!
Sincerely,
Consumer Relations
Website was extremely easy to navigate. Shipping was above and beyond expectations. My civic had some old rusty rims with plastic covers. The new rims are sleek and make the vehicle much more pleasing to look at. I would highly recommend ordering rims thru CARiD without any hesitation.
Dear Robert,
Thank you so much for sharing your incredible experience and kind words! We're thrilled the new rims transformed your civic and that our timely shipping exceeded your expectations. Your recommendation means the world to us!
Sincerely,
Consumer Relations
I found your site while doing a search and ordered from your company, It was a smooth transaction that was delivered on time and with tracking also provided. I installed them myself but haven't been able to try them yet since it hasn't rained since installing them but I'm sure they will work out well.
Dear Delbert,
Thank you so much for sharing your experience! We're delighted to hear the ordering process was smooth and that your shipment arrived right on time. Whenever those first drops of rain come, we hope the new parts perform just as well as promised!
Sincerely,
Consumer Relations
Received everything listed. Ordered on Friday night and received everything by Wednesday. Looking to see what tires will not rub inner fender or other part near wheel. Have a 2007 Ford Mustang GT, standard suspension and square build.
Looking at 255/35 tires.
Dear Cameron,
Thank you for your detailed feedback and wonderful purchase! We're thrilled your SHIFT WHEELS® arrived promptly and as expected. For tire clearance suggestions on your Mustang GT, feel free to reach out—we’re always here to help ensure the perfect fit.
Sincerely,
Consumer Relations
I truly enjoy the look of the AVS wind vent shades in groove product I purchased. They arrived quickly. My issue is that no install instructions came with them neither in the box or on the packaging. So, I watched the install video several times on your website to do the install. Nothing is said about putting the none taped flange end between the door post and the window seal so I installed mine into the window groove completely as their name implies. Then, The first time I opened my driver window once I closed it my new shade broke. So I sent pictures etc. and was followed with due to my improper install they would not be issuing a replacement or a return. Now I'm left with a broken one on my driver window. Not supplying instructions to customers then denying replacement is not the best way to do business.
Dear Jeff,
We sincerely apologize for the inconvenience caused by the lack of included instructions. We appreciate your feedback and understand how this impacted your installation. To clarify, the install instructions are available as a PDF next to the video on the product page, and we will investigate why they weren't provided in your package. We're committed to improving our process and will update you shortly. Thank you for bringing this to our attention.
Sincerely,
Consumer Relations
I chose this business because they committed to have the item arrive on Tuesday, but didn't arrive until Wednesday. For me that was a problem. I'll never do business with this company again because of false commitments.
Dear Marvin,
Thank you for sharing your feedback. We sincerely regret the delay and understand how mismatched expectations hurt your experience. We're committed to improving our delivery accuracy and hope to better serve you in the future.
Sincerely,
Consumer Relations
It only took less than 48 hours, it arrived quickly. I'm impressed. First time using this web site. Will use it again in the near future. Now! The price was right. But that delivery fee ohh wee. 150 dam lol
Good job overall.
Dear Nova,
Thank you for your kind words and for choosing us for your first order—we’re thrilled the speedy delivery and pricing impressed you. We genuinely appreciate your honest feedback about the delivery fee and will keep working to find the best balance for customer satisfaction. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
I needed a new passenger side mirror. Easy to order. I wanted to check delivery status. I called and was greeted with a very nice and helpful representative. Sure enough, the product did arrive during his stated time!
Dear Lisa,
Thank you so much for your kind words! We're thrilled to hear our team provided the help you needed and that your mirror arrived right on time. We look forward to helping you again whenever you need us!
Sincerely,
Consumer Relations
I'm hearing a noise from the front drivers side window wind deflector. I'm wanting to speak to someone about getting a replacement for it. It's possible that the part got cracked during the installation. Other than that, I'm satisfied. I'm still waiting for my seat covers to be delivered. This is my first experience ordering stuff online like this and I'm not sure how, or what to do to ask for a replacement part. If you're reading this, I would greatly appreciate your help. Thank you
Dear Jeffrey,
Thank you for sharing your experience and reaching out about the window deflector—you’re in good hands, and we’ll make sure you get a prompt replacement. Please contact our customer care team anytime; we’re here to guide you through every step to ensure your complete satisfaction. Looking forward to serving you again soon.
Sincerely,
Consumer Relations
Website offered guaranteed next day delivery. I paid the extra 30-40 on a 100 dollar part because I needed it badly and local shops did not have it. It arrived 5 days later! I had to purchase from Advanced Auto and have it transferred. I lost precious days because of CarID failed delivery. They refused to refund at least the price of next day shipping. I returned the whole thing which cost be a 25 minute hold time just to get ahold of someone. Then another 10 minute wait for the return authorization which could take another 3 days! In the Amazon.com age this is unacceptable. I will never shop with CarID again if it is at all possible.
Dear Bradley,
We sincerely apologize for the inconvenience caused by the delayed delivery and issues with the return process. According to our records, the longer transit time was due to barcode issues, which we cannot control once the package is with the carrier. We appreciate your feedback and are working to improve our service to better meet customer expectations. Thank you for bringing these concerns to our attention.
Sincerely,
Consumer Relations
These Blistein Shocks for my 2008 Corolla are incredible! The ride is way better than the OEM shocks it had before. The car is lowered now and rides like a dream with no bumpy feeling at all. If I could rate this a 10 stars I would!
Dear Josue, thanks for sharing your awesome experience! It’s fantastic to hear those Blistein Shocks transformed your Corolla into such a smooth ride—you truly deserved that incredible upgrade. Enjoy every mile ahead!
Sincerely,
Consumer Relations
Smooth interface, reasonable prices, prompt shipping, and part fit perfectly! Dependable and broad selection of parts. I am looking forward to doing business with this company😊 Thank you for your professionalism and reliability!
Dear Shannon,
Thank you so much for taking the time to share your experience! We’re thrilled to hear everything went smoothly and that you're happy with both our selection and service. Looking forward to proudly supporting your future needs!
Sincerely,
Consumer Relations
I ordered a rear axle for my 2019 Nissan armada, unfortunately for some reason there are two listed lengths for the rear axles for the 4x4. Now this is not carid's fault at all just a general issue with armadas but u was able to get the right length on the second go round and the axle was out and in within 30 minutes figment was excellent!
Dear Malin,
Thank you for your understanding and kind words! We're glad we could help you find the right rear axle quickly, and we truly appreciate your patience through the process. We look forward to assisting you with any future needs and making every experience just as smooth.
Sincerely,
Consumer Relations
I was able to find all the parts to replace my brakes on my car at a reasonable price. Definitely less expensive than shopping locally. All parts were complete and packaged well. Thank you for a great experience!
Dear Adam,
Thank you for your wonderful feedback! We’re delighted you found everything you needed at a great price and appreciate your trust in us. We look forward to helping with your auto needs again in the future!
Sincerely,
Consumer Relations
Great product, have no issue with that unfortunately your shipping practices did not make any sense for a small item that literally could have and in a envelope and mailed for $1.00 instead was shipped in the box for $13.99. I will never purchase small parts from you in the future.
Dear Anthony,
We’re sorry to hear that you were dissatisfied with the shipping cost for your recent purchase. We understand your frustration regarding the shipping charges, which can vary based on item size, weight, warehouse location, and destination. While we strive to provide transparent pricing and competitive rates, we acknowledge that shipping for small items can be costly. We appreciate your feedback and will take it into consideration as we continuously work to improve our services.
If you have further questions or concerns, please reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Materials appear to be good quality and the placement works. I bought a different relocation bracket but the acc did not end up working, its saying that the sensor is blocked but this blacket fixed it
Dear Roberto,
Thank you so much for your thoughtful review! We're really glad to hear the bracket fit perfectly and solved the sensor issue right away. We appreciate your trust and support!
Sincerely,
Consumer Relations
I requested a refund, was told I have to submit a request and return information would follow could take up to two weeks just to get return address and instructions. This is not what I call customer service or satisfaction guaranteed
Dear Glenn,
We apologize for the inconvenience and are sorry to hear the item arrived in poor condition. We strive to provide clear communication and quality products. The return instructions were sent to your email on 5/12, the day after your request. Once the part is returned, we will process your refund. Please check your email for details. We appreciate your feedback and are committed to improving our service.
Sincerely,
Consumer Relations
I gave done numerous additions to my vehicles over the years so I am no stranger to trying to figure out how to install these modifications. But, your lights came with the equalizers because they are LEDs, and I had to look online to understand what these were for. Next time you should add at least a sheet of paper showing what these are for and where to put them.
Dear Andrew,
We apologize for the inconvenience caused by the lack of instructions included with your lights. We understand how important clear guidance is, especially when it comes to installation. We typically include instructions, but we also have installation details available on the product page. We appreciate your feedback and will work to improve our packaging and documentation in the future. Thank you for bringing this to our attention.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Answer: No, no no no no no no. Do not use this site. Go to a local shop and get a quality product with a warranty. Go to a store front.
Answer: Dear Jose A., The shipping timeframes depend on the type of the product you are going to purchase. Most of the items are on stock ready to be shipped, however, we list products which have to be manufactured. Shipping within the US usually takes up to 5 business days. To get more information, please call our Sales line at 800-505-3274 ext 81. We will be glad to answer all your questions. Thank you. Have a wonderful day!
Answer: Dear Liz K., That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates. To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality. If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Time h., We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82. Thank you
Answer: Thank you sitejabber... I will put out the extra money and buy my parts from pep boys. That way if I have a problem I can just walk into the store to return the item. This site is a God send because I was just about to place my order on CARid.com
Answer: They are only concerned about the sale and not the customer. Maybe the owner was in the used car buisness before!
Answer: Dear Chantal, Thank you for your questions. All prices on our website are given in US dollars. Please specify the item number you are interested in to me at alison.rh@carid.com and your vehicle details and I will provide you with the total in Canadian dollars. Look forward to your reply. Thank you in advance!
Answer: Dear Tom, Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at alison.rh@carid.com Look forward for your reply.
Answer: Dear Quincy, Thank you for your concern. We regret to know, that the mufflers did not meet your expectations and you decided to return them. Usually Magnaflow meaning vehicle specific high performance exhaust systems, with badges and polished tips etc. In this case the universal Magnaflow mufflers were purchased. They were true Magnaflow items, but universal fit. To ensure the precise fit, there was a need to measure the original mufflers and to purchase the ones with the same dimensions. Anyway, the mufflers are on their way back to the manufacturer. We will issue a full refund to your account upon receipt. If you have any questions or concerns, please give us a call at 800-505-3274 ext 82. We will be glad to assist you. Sincerely, Consumer Relations department at CARiD.com
Answer: Dear Morgan, We will be glad to cancel your order asap. Please call our Customer Service team at 800-505-3274 ext 82. Thank you
Dear Kristen,
Thank you for your awesome feedback! We're glad to hear that our products and shipping meet your expectations, and we truly appreciate your loyalty and recommendation. We'll keep exploring opportunities to better serve customers like you, especially in locations with shipping challenges, and look forward to supporting you on your future orders.
Sincerely,
Consumer Relations