CARiD

Hey, beware, I've had VERY BAD EXPERIENCES with Carid. They shipped my tires and wheel's, mounted and balanced WITHOUT TPMS (Tire Pressure Monitoring Sensor's), which I paid for. They wanted me to dismantle all four wheel's and send them back in order to receive a refund. You know, I can see if one or two was working, which would have been a clear indication that the TPMS had been mounted. But Nooooooo, all four were NOT working. I have a 2020 Camaro. I had taken my car to AutoNation to have my car service, plus have the TPMS relearned. The service department said that all four TPMS would not relearn. So, to have me dismantle the wheel's and ship TMPS back to them, when it's quite obvious that CARID forgot to install them would cost more time and money, I told them just keep the mesely $150.00. They could have at least offered to send me new ones or a refund without hassle or hesitation. So, my advise to you all. Find another custom wheel site. I promise you, there will be problems. You will regret that you ever dealt with them. The first time I dealt with them, I paid over $2,000.00. This time I paid $2,750 and still had problems.

So you call this company and are placed on hold. While on hold this recording comes on with this guy giving random facts which is amusing Well thats as good as it gets. I have placed two orders with this company and they struck out twice. First time I ordered left and right front calipers. They sent me two lefts. Had to prove to them with pictures and then wait a week for them to send a replacement. Since things eventually got worked out I thought hey I'll try again. This time ordered rear calipers they charged my credit card and the next day got the tracking number. When checking the tracking number they system showed my package was delivered in another state and was delivered two months before I even placed the order (obviously it was the wrong tracking number). Well trying to work with CARID to get the correct tracking number was where things went from bad to disasters. Carid are not the ones shipping the products they send the orders out to a 3rd party vender. Over the period of 3 days (daily calls) they were unable to contact the vender (via phone or email) to get any information regarding my order. Since I needed the parts and wasn't getting any info from Carid I decided to have them cancel the order. They said I would be getting an email in 3-5 days when the credit was processed. 10 days latter still no refund so call Carid again (again learned interesting facts while on hold) and the service rep said they still have not heard from the 3rd party company regarding the cancellation of the order and can't issue a refund until the vender refunds them for placing the order. Again the rep said once they process the refund I will get an email, which will be 3-5 days. I couldn't believe what I was hearing. After going around and around with the rep regarding the lack of communication between CARiD and the 3rd party vendor and being placed on hold (to learn new random facts) they finally came back to me and said they just heard from the vender and would process the credit. They were hesitant to send me an email while waiting on the phone to confirm receipt, but they did. I guess we will see if I do get the refund in 3-5 days as the email states or if I'll be calling back to learn more random facts from the Hold Guy.

Changed my ESSTIMATED shipping dates 16times! Even lied and said it was mailed. Said I Would get tracking number in 24hrs. Then they email another lie 2 days later that there another delay in ship date! Been waiting 4months! Wont let me cancel or refund my 500 bucks! CARID says it a custom order. They said 2-4 weeks! LIES! IF I KBEW IT WOULD BE 4MONTHS PLUS LONGER TO GET NURF BARS! TRUST ME! I WOULDNT HAVE ORDERD FROM THESES IDIOTS FRAUDULANT SCAM BIZZ STEAL MY MONEY! THESES IDIOTS EVEN OFFERD ME A 25 DOLLAR FREE GIFT CARD! LMAO! I WILL NEVER BUY FROM AGAIN! I DONT EVEN WANT YOUR FREE JUNKY ITEM OR GEAD ACHE! I CAN GIVE YAH A GOID IDEA WHAT YOU CAN DI WITH YOYR DAMN GUFT CARD! #%! ×%! WHAT A INSULT!

DO NOT ORDER PARTS HERE! They'll send the wrong part, then charge you a restock fee and shipping! Their "no hassle" "easy return" policy is a bull!

WISH I COULD GIVE NO STARS! THAT'S HOW TERRIBLE THIS COMPANY IS! My girlfriend and I ordered a hitch for my Dodge Stratus RXT (I know it's not really a car for towing) and we were moving cross country back in October. We received the wrong product, returned it instantly... NOW ITS MARCH, and we have still not received our full refund! I got my half, but they REFUSE to give my now-Fiancé her half of the money. This company is a bunch of thieves. They will, without a doubt, be shut down by the Business Bureau. You cant do fraudulent sh*t like this and get away with it! I wish I could find whoever runs this company and give them a piece of my mind & fists! They put us on hold every single time we call for well over 30 minutes, but the automative machine says "We promise, you're next" BUT to no avail. The customer service woman/man who originally transfers us to Billing & Accounting, and she said what every other customer service person said... "No one seems to be available, I'll resolve the issue and call you in 48 hours." THEY NEVER CALL BACK THIS IS THE 8TH TIME THIS HAS HAPPENED! In the long run, we ended up spending more than $750 more than we intended on spending on this cross country move. I WILL NOT STOP UNTIL THIS MESELY $87 IS RESOLVED. ITS A DAMN JOKE! $87?! F*CK OFF CARID, I hope they business fails... and I've never wished that on anyone or anything. That'll show you how badly I dont want anyone else to go through this type of company!

Ordered master engine rebuild kit april 14 supposed to have april 17 so im tracking it says its been delivered at 12 40 pm but i dont have it so i call they shipped it to newjersey so they say 24 to 72 hrs it will be squared away on the 3 email sainy 24 to 72 jrs i asked for my money backi got another 24 72 hr email still havent heard from anyone asked dor money back been 2 weeks past when i should of recieved it so today i got a 24 hrs it will be squared away so bein tomorrow is sunday ill pronbably get another email i willnever do business with carid or enginetech and wouldnt recommend either to my enemies could of said it another way but since i dont think theres people here just computers sending emailsdidnt want my review kicked out for language a comp fhought unfit to report cant ger them to hold up to there end of the deal wont refund my money and ive waited for a return maybe 24 to 72 means days so far cost the sale of the vehicle was lost almost 500 in payment for parts i dont have i dont even know if the parts exist worstrunaround ever anyone have ideas on how to make a complaint and s refund fhx jason prothro( got scammed again)

I spoke with Alex by email regard product information and prices (wheels and tires). After deciding what to buy I had one more question. I called in and talked to Erick. After answering my question we agreed by phone on a certain price. After receiving a discount, which I appreciated, I continued to make the purchase over the phone with my credit card. This happened on 1/14/18 at 1:51p.m. At 2:02p.m. I received an email with the order details which was $300 dollars higher than what we had agreed to. I called in immediately to notify Erick. I thought there was a mistake made. To my surprise he told me that he had already given me a good deal (referring to the discount). Then he said that the additional charge was to mount the tires to the wheels and for shipping. I told him that when we agreed to the price he did not mention anything about that. I told him to please cancel the order because he was charging me more than what we had agreed to. He told me I had to call the customer service department, which was closed.

The next day I called the customer service line and the lady that answered the phone was very nice and polite. But after I told her of the reason for my call her attitude totally changed. She told me that they were not going to cancel the order because I had agreed to a price over the phone. This is crazy! Basically the sales guy gave a total without telling me how much they were going to charge for delivery and installation and then just charged my card. They are DECEIVERS AND FRAUDULENT. You cannot charge more money after you agreed to a price without you being notified of that additional cost. I do not understand. If the product has not been processed or shipped why wouldnt they want to cancel the order? Plus I tried to cancel only 30 minutes after that they placed the order. And not because I changed my mind, but because they are charging $300 dollar more, unauthorized. DO NOT BUY FROM THIS PLACE! Im disputing this charge with my bank once the charge is posted and I will inform the FTC and Better Business Bureau if this is not resolved.

*WARNING*

If you plan to buy this product, please be aware that if you receive a defective one, they will not help you. Sure, they will refund you after the product is received. But if you have 2 headlights and 1 is defective, guess what? They want you to return the defective headlight before the new product is shipped (DISCLAIMER: Product can be out of stock for months) - have fun driving with 1 headlight and probably getting pulled over! Or if you have 2 defective headlights, have fun driving without any headlights or not driving at all because this product is in stock for a couple weeks before being out of stock for MONTHS to A YEAR. Yes, I waited a year for this product to be in stock.

They will be extremely strict on the rules and not pay for the cost of shipping, the cost of installation, or the hassle to get it uninstalled or installed for defective headlights. I had paid a shop to install these lights for $400. After 1-2 weeks, the passenger side headlight LED "strip" was starting to go dim and was not lit in the middle at all. They required an extensive video with a long list of steps and pictures, again additional hassle. I provided these anyway. But their only solution was to refund me for the defective light ONLY once it is received.

Some customers cannot drive without headlights! I'm pretty sure there are laws against this. They have an extremely strict return/exchange/warranty policy, so GOOD LUCK if your product is defective, they will just tell you to buy a new pair from another retailer. They literally told me this. Some customers do not have an extra $400 laying around. Best part is - this product is rarely in stock due to supply chain, COVID-related issues, so good luck getting a replacement. And a return, for those that want to abide the law, does not seem to make ANY SENSE because you would be without a car/driving without headlights. FIX YOUR POLICIES CARID. Or should I say, Karen.

If I could give them a ZERO I would. Worst website I have ever ordered from in my entire life! First of all, they sent me the WRONG COLOR rims at first. Then after that, I had to call, email, beg, plead on a daily basis to get them to even send me a return shipping label. Once I got the label, I had to print a form out and sign it and then email it back to them. A week went by had to contact them again to see if they had received the rims that I have sent back, they said yes but I signed the wrong form that THEY sent me, so I have to wait 2-3 more days for the manufacturer to process the return. Once I called back 3 days after, the manufacturer still hadnt processed the return and I had to wait 2-3 more days after that. Once I get the right color rims, I take them to a Audi dealership to get them put on, now the dealership is saying I need spacers and longer lug nuts because the rim rubs against the brake caliber. So yes, Carid guaranteed fit crap is bogus as well. All of this and I had to pay my first payment on the rims(I was planning on paying them off at first, glad I didnt) and they arent even on my car yet. I will NEVER EVER BUY ANYTHING FROM CARID, and I recommend you do the same

Lets start at the beginning. I ordered 1 bed mat on CARID. They billed me for 2. I immediately cancelled order on line. They still sent me both. They also still took the money for both. Then I had to arrange return for 1 of the bed mats. CARid sent me a return authorization. They also sent me a BLANK (empty) PDF file with what was supposed to be a UPS return label for free return shipping. They did this 4 times. Finally a UPS label was in the file. I then used that label to ship it back to the manufacture as per CARiD's arrangements and instructions. I wait. I wait 4 weeks until I see the package is delivered to its destination via ups tracking. I then wait for my refund. And wait. And wait. Finally after 2 more weeks I call CARiD and they say they will inquire with the manufacture as to why I haven't received my refund. About 3 days later I get an email from CARiD stating that I would be unable to get a refund because I emphasize "I" as in me, myself sent the bed mats to the wrong location with a wrong UPS tracking label. Which by the way as stated above was sent to me by CARiD. Now they claim no responsibility and are denying me further action. No refund they keep my money. Slick. FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD $#*! YOU CARiD! DO NOT BUY ANYTHING FROM THIS POS PLACE ITS A SCUMBAG RUN JERSEY $#*!BOX. Ps: If you dip$#*!s at CARiD read this and decide to send me a manufactured apology for $#*!ty service and stealing my money save it, it means nothing to me unless it is accompanied by a full refund and a complete admission / acceptance that your customer service is the $#*!s. Have a nice day.

I order a set of rims & locking lugs with the help of a Rep. For my truck. When the rims arrived they didn't fit my truck! At the time my truck was getting a lift kit installed by Rick's Pro Truck. Rick's Pro Truck couldn't remove my truck from his hydraulic lift till the CARID rims arrived. I called CARID and reported the problem and ask them to overnight the rims. I was told there wasn't enough profit in the rims to spend the money to ship them overnight. After many phone calls and tell this joke of a company how bad of a bind they had me and Rick's Pro Truck in, I got the rims 3 weeks later. They did not do anything out of their way the fix the problem. This company just wants profits and does not care about the customer even if they messed up the order. I will never do business with this company again and I hope this site helps put them out of business. By the way, they also sent the wrong locking lug nuts. CARID IS THE MOST IMCOMPETENT PEOPLE I HAVE EVER SEEN IN MY LIFE. You been warned!

CarId is the worst company I have ever dealt with. They are crooks who sell used, broken, parts as new, and parts that don't fit. They then refuse to issue an RMA within 24-48 hours as their Return policy states. They will ask you for photos of "proof" over and over again over a span of weeks. They will hang up on yet, claim they never got your email, claim they didn't receive email attachments, claim they can't click on a link in an email, etc. Either they are extremely stupid, or they are purposefully following a script of deliberate delays; my guess is it is both. They pass off your case to a new employee every day.

I ordered a set of car seat covers for my Mazda MX-3 from CarId.com

On 9/17/2016 we tried to install them on my car seats, where we discovered that some of the car seat cover buckles were broken and that they did not fit my seat, even though the CarId website said it would fit my car. Since the buckles were broken, it appears that I received a used / previously returned item.

On 9/19/2016 I contacted CarId about a refund. As of today, 9/28/2016, they refuse to issue me a RMA# and return instructions so I can receive a refund of $114.72. I have called them 3 times, online chatted with them 2 times, and sent 15 emails. Still no RMA and no return instructions, and no refund. They insisted on receiving photos of the covers and the broken buckles, which I have now sent 4 times and my car's VIN. In addition, they want photos of the interior of my car, which I have sent them 3 times.

So far I have dealt with * none of whom have done anything but play dumb.

I filed a complaint about CarId.com with my credit card, filed a fraud case with the New Jersey Division of Consumer Affairs, at https://www20.state.nj.us/LPSCA_COMPL/, and am looking into various legal options.

*Personal information redacted by admin