From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
I looked at their website many times. I was concerned about the size of the wheels, so I called and spoke to a representative. He was very knowledgeable and ordered the right wheels. Great experience.
Frank, thank you for your kind words and for trusting us to find the perfect wheels for you. It means a lot to know our team’s expertise made your experience smooth and confident. We're here anytime you need support!
Thank you,
Consumer Relations
I have a 2022 Tundra that brakes would squeak. Even after replacing with new OEM brakes they squeaked due to a Toyota issue. I end up purchasing both Z36 front and rear brakes and rotors package and they don't. These brakes work fine, just needs a little more pressure when you put you foot on brakes. I may consider upgrading pads, because it is an adjustment when pressing brakes. Most importantly, they are new brake that don't squeak and finding new brakes and rotors for the new version of Tundra is hard because they are limited.
James, thank you for sharing your detailed experience with the Z36 brake and rotor package on your 2022 Tundra. We're glad to hear they resolved the squeaking issue and appreciate your insights on fitting and performance as newer vehicle parts can indeed be challenging to find. Your feedback is invaluable, and we're here to help if you consider further upgrades down the line.
Thank you,
Consumer Relations
The item was just as described and fit perfectly, when it was shipped I'd get twisted and cracked. I was still able to use it but is has a crack.
Hi Anthony, thank you for sharing your feedback and for highlighting the great fit of your item despite the damage in transit. We're glad to hear you were able to use it, and we appreciate you bringing this witous so we can work on improving our shipping experience. Your support truly means a lot to us!
Thank you,
Consumer Relations
Selecting a product was simple, the order was fulfilled and shipped in one day. The only negative was the choice of FedEx as the shipper. Delivery was delayed and when the package arrived it was totally open on one end. There appeared to be no damage due to the extra wrapping on the product.
Thank you for your kind words and thoughtful feedback, Marvin. We’re delighted you found the ordering process easy and scheduling seamless, and we truly appreciate you bringing the shipping experience to our attention—it helps us keep improving every day!
Thank you,
Consumer Relations
I ordered it online and it was delivered in two days! Thank you very much.
David, thank you so much for your kind words and fabulous review! We're delighted to hear your order arrived quickly and met your expectations—it's a pleasure to serve customers like you. We appreciate your support and look forward to assisting you again soon.
Thank you,
Consumer Relations
I ordered 2 items for my car, and it arrived on time as promised.
Thank you so much for your kind words, Maria! We're thrilled to hear your items arrived just as promised and that you’re pleased with the quality. We truly appreciate your feedback and look forward to continuing to serve you in the future.
Thank you,
Consumer Relations
Picking and ordering lights Cain was very helpful. Shipping was in good timing. Lights were better looking than I expected. Installation was easy. HOWEVER all the lights worked perfectly fine except for the BREAKLIGHTS.
Thanks so much, Clint, for sharing your experience and for the kind shout-out to Cain. It’s great to hear the lights impressed you and were easy to install—the breaklight issue is disappointing, though; we’d love to make that right for you!
Thank you,
Consumer Relations
It looks very nice rims. It matched up with my truck color perfectly.
Marvin, thank you so much for your kind words! We're really glad the rims matched your truck’s color perfectly and that you're happy with how they look. It means a lot to us that we could help enhance your ride!
Thank you,
Consumer Relations
Found what I was looking for, The part came fast and fit perfect and looks great.
Ricky, I’m really glad to hear you found exactly what you needed quickly and that it fits perfectly. Your trust means a lot to us, and we’re here anytime you need quality parts delivered promptly. Thanks for sharing your experience!
Thank you,
Consumer Relations
I can't ask for anything better. Excellent experience, I would do it all over again.
Jose, thank you so much for your kind words! We're thrilled to hear you had an excellent experience and would choose us again—your support means everything to us. Looking forward to serving you anytime you need.
Thank you,
Consumer Relations
Driver knocked then left too fast without me signing. Other than that great service.
Hi Jaryn, thanks so much for your positive feedback! We’re glad the service was quick and reliable, and appreciate you letting us know about the driver's approach—your signature is important, so we’ll be sure to address that with our team to improve your experience next time.
Thank you,
Consumer Relations
Packages arrived on schedule. One of the boxes had screw studs protruding through it. Appears to be undamaged. Mabe better packaging? Instructions on handling?
Hi Jose, thank you for bringing this to our attention, and we’re glad your order arrived on time. We'll definitely review our packaging to ensure everything arrives perfectly intact and will work on including clearer handling instructions. Your feedback helps us improve, and we truly appreciate your support.
Thank you,
Consumer Relations
I ordered two items, but they were delivered to the wrong address. Part of the fault was mine for not confirming the shipping and billing addresses matched. I called to fix it and was told the address was corrected. On a third call, I asked about a tracking number, only to find the address was never updated. Weeks later, I was informed the items were out of stock—even though they should've been returned from the incorrect delivery. It seems the returned items were given to someone else.
Dear Edwin,
We're sorry to hear about your experience. The reshipment required payment to proceed, and while we were expecting the payment confirmation, the package was returned back to the warehouse and the parts unfortunately became unavailable. Upon the payment we have processed the address change and reshipment right away. However, the replacement has since been delivered. Please let us know if everything is in order with the replacement or if you need any further assistance.
We're here if you need anything else, feel free to reach out to us at support@carid.com for assistance.
Thank you,
Consumer Relations
Easy to navigate the website find what I was looking for. Easy Checkout and prompt shipping. I will recommend this website to others.
Thank you so much, Teddy, for your excellent review and kind recommendation! We're thrilled the website was easy to use and your order arrived promptly. We're here to help anytime you need quality products.
Thank you,
Consumer Relations
Easy to work with all staff. Great follow up on purchase.
Phone salesperson was very helpful.
Thank you, Jeff, for your kind words and for highlighting your experience with our team. We’re glad the support received made your purchase easy and smooth. Your trust means a lot, and we look forward to assisting you again.
Thank you,
Consumer Relations
It was super easy I've been shopping here for a long time and I've never had a problem. Thank you again!
Brad, thank you for your continued trust and kind words. It means a lot to us that shopping with us is always easy and hassle-free for you. We look forward to delivering the same great experience every time!
Thank you,
Consumer Relations
It arrived well and good, nothing was brother and had good protection for the parts
Thank you, Alice, for your kind words! I'm glad to hear your splash fenders arrived safely and protected, just as expected. Your satisfaction means a lot and motivates us to keep each order secure and careful.
Thank you,
Consumer Relations
They were very helpful when I called and my trailer hitch that I ordered came in three business days.
Randy, thanks so much for sharing your experience! We're glad we could help and get your trailer hitch to you quickly—looking forward to assisting you again down the road.
Thank you,
Consumer Relations
Had a great experience. Site was easy to navigate. Product shipped quickly. Good quality product.
Jack, thank you for your kind words and thoughtful feedback. We're thrilled to hear you had a smooth ordering experience and are pleased with the product quality. We truly appreciate your support and look forward to serving you again.
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Raube, for your kind words and recommendation! We're glad our team could assist quickly, and we look forward to helping with any future needs. Don’t hesitate to reach out whenever you need reliable patterns again!
Thank you,
Consumer Relations