From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Excellent. Hard to find part for an older SUV, reasonable priced, delivered as scheduled, perfect fit. Thank you
It was okay thanks for taking care of the problem. It could have been done right the first time or in a more timely manner but I was satisfied with the end result
Thank you, Julian, for your honest feedback and patience throughout the process. We're glad the issue was resolved to your satisfaction and are committed to improving our efficiency moving forward. Please don’t hesitate to reach out if we can assist you again in the future.
Thank you,
Consumer Relations
Had to exchange wheels. Customer service was extremely helpful, I would give them a 5 star but I couldn't get my wheels the next day Lol. Thanks Carid for everything.
Jesse, thank you so much for your kind words and patience during your wheel exchange! We’re glad our team could help, and we’re always here to get you back on the road smoothly, even if it took a day longer than hoped. Looking forward to serving you again soon!
Thank you,
Consumer Relations
Paid extra for shipping, but thought I was to recieve three brake lines and only got one. I was never asked which one, and I feel that all three lines should be sold as one.If you explain that to your customers, you could probaly all three at one time.
Dear Leonard,
Thank you for sharing your feedback, and we truly apologize for the confusion. We’ll review the listing details and work on improving the clarity to avoid any misunderstanding in the future. In the meantime, if you wish, you’re welcome to return the brand-new, unused item for a full refund - just reach us at support@carid.com and we’ll be glad to assist you with the return process.
Thank you,
Consumer Relations
Correct part received Delivered straight to the body shop!
Thank you so much for your kind words, John! We're thrilled to hear the exact part arrived promptly at your body shop - delivering accuracy and reliability means everything to us. We truly appreciate your support and look forward to assisting you again!
Thank you,
Consumer Relations
I would highly recommend.very pleased with the prompt delivery and taillights was well packaged and did not disappoint. Excellent addition to my Camaro SS love the smoked Lambo taillights
Thank you so much for your thoughtful review, Donald! We're thrilled to hear the smoked Lambo taillights are a perfect fit for your Camaro SS and that delivery met your expectations. Your recommendation means a lot to us, and we’re always here whenever you need us next.
Thank you,
Consumer Relations
Sales staff very efficient very knowledgeable and did everything they had to do to properly fit my vehicle
Delivery was within a few days
Very pleased
Thank you, James, for sharing your positive experience. We're glad our team could assist you efficiently and get your order to you quickly. We appreciate your trust and look forward to serving you again!
Thank you,
Consumer Relations
Fast shipping, great service, good product. Would highly recommend
Michael, thank you for your kind words and recommendation. We're thrilled to hear you’re happy with the product and service, and we truly appreciate your support. We look forward to helping you again whenever you need us!
Thank you,
Consumer Relations
That came two days earlier than expected haven't installed a part yet looks correct a little dirty yes because it is a rebuilt alternator, but no problem so far
Thank you, Joe, for your great feedback! We're glad to hear your order arrived early and generally meets your expectations. If you need any assistance with installation or have questions about the part, please don’t hesitate to reach out.
Thank you,
Consumer Relations
Easy to order, quick delivery. Product arrived in good shape
Suzanne, thank you for sharing your experience. We're glad your order process went smoothly and everything arrived just right—that means a lot to us. We look forward to continuing to provide reliable service you can count on.
Thank you,
Consumer Relations
Professional and best option they were better than expected
Juan, thank you so much for your kind words. We're thrilled to exceed your expectations and ensure a professional experience—your trust means everything to us. Looking forward to supporting you again soon!
Thank you,
Consumer Relations
Thank you! Got the part It was great It was great! Great and great!
Virgil, your enthusiasm made our day—thank you for the fantastic Feedback! We're thrilled to hear the part was just what you needed, and we look forward to helping with whatever comes next. Much appreciated!
Thank you,
Consumer Relations
The many connector was backwards,, called them told me it wasn't. First bracket was to far and backwards from the mount. Not a bad sound but you might have to tweak a few things
Dear Guideon,
Thank you for sharing your detailed feedback - we are sorry for the inconvenience you faced during the installation. We appreciate you making the necessary adjustments, and we’ll certainly review this information and forward it to the factory to help improve future designs and fitment accuracy.
If you need further assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I bought LED bulbs. And have installed one of them. It is harder than I thought to get the others installed.
Hi John, thank you for your feedback and for sharing your experience with the LED bulbs. If you need any tips or assistance with installation on the remaining bulbs, feel free to reach out—we’re always here to help. Looking forward to supporting you in your future projects!
Thank you,
Consumer Relations
Awesome job thanks so much. I was impressed with the speed of the process and the condition of the part shipped. It fit like a nice tight glove.
Jay, thank you so much for your awesome review! We’re thrilled to hear everything fit perfectly and that our speedy service made a positive difference. Your feedback truly means a lot to us!
Thank you,
Consumer Relations
Great experience! Quality product at a reasonable price…. No doubt the service is great.
Thomas, we truly appreciate your kind words and are delighted to hear you had such a positive experience with us. Delivering quality products alongside attentive service means a lot to our team, and your feedback encourages us to keep it up!
Thank you,
Consumer Relations
Very poor customer service. Part received damaged and have spent at least 3 hours on hold trying to get the part resolved. I have sent pictures showing the damage to the shipping box Pictures of the packing.
Dear Gary,
We're sorry to hear about your experience.
As the initial report indicated damage during installation - which is not covered by warranty - and then shifted to defect and transit damage, we requested photos to help determine the root cause. At this point, we’re actively reviewing the case with both the factory and the carrier to explore potential solutions.
This process may take a few business days, and we’ll update you as soon as we have more information. In the meantime, please do not install or attempt any repairs, and keep all packaging materials and boxes on hand.
If you need further assistance, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Ordered the part that I needed, got it in less than a week, and it was exactly how it was listed.
Hi Shira, thank you so much for sharing your feedback! We’re thrilled to hear your order arrived quickly and matched exactly what you needed. It means a lot to us knowing we made the process easy and efficient for you.
Thank you,
Consumer Relations
Exactly as described, on time a completely comfortable transaction.
Thank you so much, Ross, for your thoughtful feedback! We're delighted you found everything as expected and hope it all continues to meet your comfort needs. If you ever need anything else or have questions, we’re always here to help.
Thank you,
Consumer Relations
I got a great price for what I bought. Excellent service and on-time delivery at no charge. Thank you.
Thank you so much, Shmuel! We're thrilled to hear you were happy with the price, service, and delivery experience. Your kind words mean a lot to us—looking forward to assisting you again soon!
Thank you,
Consumer Relations
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Michael, thank you for your kind words and trusting us to find the right part for your Bravada. We’re thrilled everything fit perfectly and arrived on schedule, and look forward to helping you again when you need us.
Thank you,
Consumer Relations