CARiDReviews 7,318

CarID is a horrible company with despicable standards hidden behind a fancy website. This was the worst experience I have ever had with any company ever. It borders on illegal. I purchased a wheel and tire package. This consisted of Roderick wheels and Continental tires at a cost of close to 2K. I received the wheels about a month after ordering. The wheels were defective. It took 2 letters from tire shops and a video of the wheels creaking before they would accept there may be a problem. No exchange, no refund. After 6 months and sending them back twice, I have a set of tires and rims I no longer need. I don't want to sell them in case there is still an issue. (Unlike CarID I would feel bad about misrepresenting a product I sold) In the end, I had to move on and purchase other rims and tires from a reputable company. I can't have my auto on blocks for 6 months. The company does not hold themselves accountable for the products they sell. Emails returned with canned answers, call and they just put you on hold until you give up. I did complain to the company and they offered me $30 off my next purchase in a canned email. Nope.

At first I ordered 4 rims and tires that were supposed to be shipped to a location so they could mount and balance them. They ended up somehow just shipping the tires to the auto store it was going to without the rims so they couldn't be mounted and balanced by them and then they had to send the rims separate. After that (my fault) one of the rims got a little damaged from a curb so I ordered a new one on a Wednesday morning and paid for overnight shipping. It's now Monday and the rims won't even get in until maybe Tuesday so almost a full week. I told them I wanted my over night shipping money back and they said no but wanted to offer me a 25 dollar gift card. ARE YOU KIDDiNG? You think I'm ever going to use their site again. I'm literally going to every site possible to give them 1 stars. The guy charged me for overnight (Kelvin) but didn't put it in the system or the notes. I emailed Kevin the "specialist that was assigned to me and haven't heard back in 48 hours. Terrible company with terrible customer service.

This is an update to my post of 8-12-18. I sent the brake pads back to CARiD a week ago and have yet to receive my refund. The return authorization they sent me wanted me to certify the pads were in their original packaging, weren't installed, and were not damaged. As you can see by the photos attached, I refused to sign their RA and instead created and signed a statement that accurately represented my experience. I have also attached a photo of the brakepads showing their degradation after ONE test drive. CARiD fails to understand the defect would never have been discovered had the pads not been installed and the vehicle test driven. Your move, CARid...

Ordered a Drawtite class V hitch. Specified that i need it within 2 days for my work truck. Guaranteed me it would be here. Received hitch without brackets, hardware, or installation instructions. Supervisor apologized but said that it would take 5 to 7 business days to receive the missing parts. The missing parts were supposed to be included with the hitch. They messed up. Now, I'm paying Enterprise truck Rental $107 a day for a truck for my business. Will NEVER recommend or use Carid again. Very dissatisfied. Follow up... been 12 days since I paid for the hitch. Have been given the run around with no satisfaction. They took my money and never sent what I ordered. They have admitted to their mistake, but, I and still without my parts. My lawyer has taken over. Fraud. Lawsuit in motion

I made an earlier review, but this got worth by the day. This regarding purchase order#******* for a full set of wheels and tires with full balance and road force (that alone was a bloody joke, I will get back to this later).

I have dealt with like 7 different "Service agents" who all they want is a 5 Star review and get you off the phone.

Here we have Damon Larson, Serge Vitsky and Jorge (*******@carid.com) who all they do is give you the run-around even after having a third party Tire and Wheels specialist shop Certify that 2 of the wheels are "not-true". Certified with company letterhead (See attached in the photo section, I edited out my address and contact info of cause), the manager of this store even took the time and got with me on the phone to speak to this Serge person who was nowhere to be found, and we had to deal with Jorge. Now for 2 weeks each time the shop I have the wheels and tires stored as they are un-driveable and dangerous to say the least, and nobody from CarID ever called me back, neither did they call the Manager of the store that certified the issue back, I have send docent of emails and all I get back "We need more details". What details do you need other then the WHEEL WITHOUT A TIRE MOUNTED needs X-Amount of balance... Balance / Weight, showing clearly that the wheel(s) are out of shape.

I have ask 2 weeks ago for a full refund and now I have to go to a lawyer and see what I can get back (I guess nothing, and they know that).

The initial wheels where supposed to be balanced and road-forced, yeah right, big nice website, but all they do is broker and do as the middle man, they do not own the product nor do they stock the product. Then the mounting and balancing and even the shipping is done by contractors as it seems.

CarID stole $1390. 59 and docent of hours at the Shop to get this figured out. Now that we know what is wrong CarID refuses to refund me my money.

Please stay away from this shady and thieves from CarID

CarID if you read this, I want my money back and you can have your garbage merchandise back.

I ordered headlight bulbs from this company, and the ones I got arrived broken (both of them had broken protective glass on the bulbs).

(This is an update to the original review.) So, I sent the defective bulbs back and they sent me a new pair of headlight bulbs. These ones seem to be working ok so far. Only had them 2 days so far tho.

I only gave them 3 stars because of the first order was defective.

I ordered G7S LED Conversion Kit (9006 / HB4) (9006HLC-G7S) by Lumen®, and I assume that's what I got. The lights are pretty bright, color white with slight bluish color. They are brighter than our 2017 Leaf's headlights, but the Leaf does not have LED headlights.

Carid is the worst company I have ever dealt with. I bought Raybestos Rotors for my truck and one was bad from the start. I called Carid and attempted everything to get another rotor but they wouldn't do anything unless I took it to a mechanic to have them say it was bad. I do my own work, like most people who deal with Carid, and I'm not willing to pay a mechanic to tell me what I already know. Carid "NON SUPPORT" gave me the number for Raybestos of *******763 and I left several messages with no returned calls. I also left messages for Raybestos at *******421 before calling Carid again. This time I was asked to send a copy of my receipt for new tires, front end alignment and other parts I had put on just prior to the brake rotors. I emailed to *******@carid.com on June 22,2018 and have never heard a word about it. My original complaint was a vibration coming from the left front rotor. As of August 24,2018, the wheel bearing that came installed in the rotor, is making a clanking noise when making a turn and this rotor will have to be replaced. It was bad from the start and has now progressed to a dangerous situation. Don't trust Carid with the lives of your family. Buy your parts from a trustworthy parts supplier and spread the word. I will be telling everyone I can about Carid.

Packaged heavily damaged, resulting in scratches on product-a $700(+) bull bar for truck. They want me to wait 2-3 days for ups to pick up damaged box/product & then who knows how many weeks for new delivery. I have a new bull bar from a different manufacturer themselves being delivered in 3 days, no CARid middleman. Tossed there defective junk in dumpster I'll eat the $700, lesson learned. Product was crap-poor welds, thin metal, listed as "chrome" painted grey. I've built custom machines my entire adult life (I'm 51). These chaps are a joke. Ban CARid, use the manufacturer direct, research the products thoroughly, and that's how proper business is done.

I ordered a complete strut assembly for my car and ask prior to order if strut is in stock and where it would be shipping from so i know which shipping method i was going to pick. At that time i was told NJ and to get it quick to CA i could use expedited shipping for $70. Guess what it was shipped local and UPS ground delivers in 1 day in that area. So not sure if Sales Rep an idiot or company does not care about there customers. For sure will look somewhere else for my car parts