I made a reservation for an SUV class vehicle that I would pick up at the Enterprise rent-a-car company in Santa Maria, CA. However, when I got to the Enterprise counter, they told me there were no cars available. I pleaded for a car for a while, but to no avail. Since I had booked through Expedia, I called them up and of course they were of no use in finding me a car. They did say they would refund me any difference between the cost of another rental in the same class and whatever Lyft or Uber charges I accrued getting to Santa Barbara, and what they had quoted me for my rental car. Fortunately, the Budget rental shop people next door were very nice and found me a car at the Santa Barbara Airport 60 miles south. In the end it cost me (including the Lyft ride to Santa Barbara) $140 dollars more than the car I had reserved through Expedia. However, when I filed a claim with Expedia to get a refund for the difference, they told me since I had not paid Expedia in advance (not sure what happened here; I gave them my credit card number when I made the reservation), they would not refund the difference. Therefore, this bad review. Advise readers to (1) don't book through Expedia; (2) avoid reserving a rental car in a small town, but instead make reservation at large airports if possible, where cars come in more frequently. I intend to reserve a car directly through the rental company in the future, at airports, if possible.
Dear Mike,
Please accept my apologies for the issue with the bulbs. Regretfully, sometimes unfortunates happen. We are ready to issue either a refund or replacement for the defective items and offer a compensation to you. Please email me at alison.rh@carid.com with your order number, so I could move further.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com