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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I made an order, I used there self help to check on status, they never contacted me. I used there live chat, they refused to tell me the status of my order then disconnected me. I called their customer service number. Over 2 hours later and was still on hold, that just to find out the status, and just the beginning of the nightmare. I then waited over 1 hour on hold to finally get thru on the refund number #2. I was refused a status update, refused a refund, refused to be given to a supervisor, and refused all corporate information. It was so bad, and with no other recourse, I had to contact and file a complaint with my credit card company, under freud prevention.
Got parts. Just expensive shipping drive price higher then eBay free shipping. I do a lot of shopping on eBay and was browseing and see ordered but did pay attention to shipping. Won't do this again.
Dear Mark,
The shipping cost is not something that we can discount. The shipping company charges this cost to deliver this particular product to your location. On behalf of CARiD, we guarantee the lowest product cost at the market. If you happen to find the same part cheaper, we will be glad to price match it for you.
Please email me at alison.rh@carid.com with your order number and I will offer a compensation to you.
Sincerely,
Consumer Relations Team at CARID.com
Worst shopping experience ever. The people on the phone are rude and their customer service was the absolute worst. They are liars and did not do one thing they said they would. My issue could have so easily been resolved but instead they chose to lie to me and do nothing. Dont even consider doing business with CARid because you will regret it.
Dear Captain,
We are sorry about the poor assistance. Please allow me a chance to correct the situation. I am looking forward to hearing from you with your order number at alison.rh@carid.com. I will be glad to resolve this for you.
Sincerely,
Consumer Relations Team at CARID.com
If you can get what you want somewhere else do it! I will not be doing business with Carid again. Waiting for customer service for 5 weeks to resolve a seat cover return due to manufacturer defect. Carid will not authorize return saying for 5 weeks that they are "waiting for response from manufacturer." Still not resolved.
Stay away if you want any kind of purchase support!
Dear Kristy,
I apologize for the delay with getting the issue resolved. Please share your order number with me at alison.rh@carid.com and I will do everything possible to speed up the process.
Sincerely,
Consumer Relations Team at CARID.com
Ordered bumpers the first time and took forever to get and only got half of the parts for it. Then got wheels and tires thinking it might be better this time. Sent wrong size and called them about it pretty much told me it's my fault and I'm stuck with the tires and rims that don't fit my truck so I got $3000 worth of rubber and metal that's worthless to me.
Dear Marcus,
We are sorry to admit that unfortunates happen sometimes. Please allow me a chance to correct the situation and offer some compensation to you. Please provide me with your order number at alison.rh@carid.com.
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com
Fast shipping oem replacement parts. Very friendly well trained staff that actually know wht they are doing, and will do everything to find the parts that you need to get rolling l. Parts from carid will guarantee save u hundreds of $$. Thanks Carid
Sept 25.part ordered. "in stock" and "same day delivery guaranteed"... cancelled order by phone 2 hours later and was accepted.
2 days later emailed that "cannot cancel because item already shipped."
Sept 27 phonecall to get refund... was told item shipped today and will receive on 28th. Once recieved i can return for refund with labels they will email that day. All will take 3 -5 business day.
Oct 2... still no refund, no return labels, AND no item recieved.
Called (35 min). Was told again it would take 48 business hours to process snd them 3-5 business days to get a refund. Finally got a manger. She told me the item had to be shipped to them in new jersey because the supplier doesn't ship to canada. IF the item hasn't been shipped to me yet she could issue an immediate refund (which i still need to wait on with my credit card). ALL THIS FOR AN ITEM THAT WAS IN STICK AND GUARANTEED SAME DAY AND CANCELLED WITH APPROVAL TWO HOURS LATER. After more conflict, she finally agreed to process a refund.
And so i wait... for my $144.00 canadian. Oh... i failed to mention... i found same part at an AUDI dealer for 50.00 canadian and installed it that nite.
Dear Linda,
Unfortunately, sometimes orders are shipped faster than cancellation request goes through. According to the expectation we list on our website, we must ship parts within 24 business hours. This is our commitment to customers.
While the cancellation requests are processed within 24 business hours. The fact that your order was shipped before the cancellation went through means that we fulfilled the promise we gave to you and shipped the order as fast as we can. Please reply email me at alison.rh@carid.com with your order number, so I could check the issue individually and offer some remedy to you.
Sincerely,
Consumer Relations Team at CARID.com
Ok I've had it with carid the last 10 orders have totally gone wrong-* I really thought I was saving a few bucks but these people don't have a clue even ordering 1 lug nut can be a hassle Stay away-- even local stores have warranties guarantees and easy to exchange policy- carid asks for pictures then 3 days later sends you an item description? Wow well I'm done with this crooked systen
Dear Rafael,
Please accept my apologies for the issue which occurred with your order. I am sure we can work it out shortly. Please provide me with your order number at alison.rh@carid.com and I will gladly resolve this issue.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
We ordered 4 wheels - received 3 of one size and 1 of another. After several attempts of working with them and sending pictures on 3 separate occasions, Alessandro just puts us on hold and never returns to the call. All we want is 4 wheels that match, but apparently they don't care as they got their money!
Dear Client,
I am sorry to know that your experience inclined you to post a negative review. To help you in this situation, I would need to know your order number. Please share it with me at alison.rh@carid.com.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
Called and ordered a wheel and tire package. The salesperson seemed knowledgeable and even looked at the lift kit manufacturers website to see what wheels and tire they recommend. Based on that and his recommendation, I agreed to switch to a different package. I was a bit concerned about the offset and that they would stick out too far.
I was told it would take about two weeks to ship and this was also indicated under my order on their website. However, there apparently was a delay in the shipment that was not communicated effectively to me. I called a couple of times but couldn't get a clear ETA on when I would receive the shipment. It had been about three weeks and I contacted CARiD again, at which time they were able to get the order shipped out.
The order arrived, the wheels and tires were packaged very well, and everything seemed to be in order. They look great on my wife's Jeep!
Dear Michael,
Please accept our apologies for the delay with your order. Such unfortunate has happened since the parts are custom made specifically for your vehicle. The production process may take a bit more time than was expected initially. We understand that this is not your fault and would like to offer a compensation to you for the delay. Please check your email box, I have already sent an email to you.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
They wanted me to reinstall a defective strut (with the wrong spring) on the car and take more pictures for a refund. There tune changed when I contacted the credit card company. Lowlife company and parts.
Dear Hamilton,
It is sad to know that you had to contact your Credit Card company to make things right. I would be really happy if you give me a chance to reconsider the issue and offer some compensation to you. Please share your order number with me at alison.rh@carid.com.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
Do not buy from outside the united states. The express shipping is ridiculously expensive. What's even worse is paying $230 for express shipping and then getting the wrong number of items. Which means waiting again, therefore wasting the benefit of express shipping. The Paypal integration is also broken. At payment i tried to update my address and the Carid website errored out. Next thing i received an email from paypal for the transaction.
Dear Tim,
We are sorry about the issue you have faced with. Please allow me an opportunity to check if there is something I can do for you to compensate the loss. Please email me at alison.rh@carid.com with your number. I will get back to you shortly.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
These people are a joke. They send me some junky exhaust piece which was missing it's gaskets. I called them, they said sure we'll send you a return label in 3 days. 6 days later they email wanting pictures, wtf is this. What a joke of a company.
BTW these people dropship. They don't warehouse the stuff or ship it themselves.
Should have just gone with Amazon.
Dear Chris,
I am sure we can work the issue out in a faster way. Please provide me with your order number at alison.rh@carid.com, so I could influence the process. I would be happy to help if it is possible.
Look forward to your reply.
Sincerely,
Consumer Relations Team at CARID.com
I ordered parts an when I got to check out it was no shipping charge that was great think my parts added up to like $50 some dollar but after I hit done they put the charge of $74 an some change on it so I canncelled it right away and the said they could not. I will never order from them again an I will keep posting on their reviews about their poor service.
Dear Scott,
We would like to apologize for a confusing shipping information. We offer free shipping for a huge amount of products but not for all of them. The shipping cost varies on the destination, that is the reason it does not pop up until the shipping address is specified. In order to check whether the shipping is free, you need to add your product to the shopping cart, fill out the shipping address and press "Continue Checkout". Once this is done, the exact shipping cost will be shown.
Please email me at alison.rh@carid.com with your order #, so I could check what can be offered to you as a compensation.
Sincerely,
Consumer Relations Team at CARID.com
Mark do an excellent job. Excellent service. He answered all my questions. Well informed. Very friendly. I know my Kia Soul will look awesome thank to Mark!
Thank you very much Mark Ji.
CARID techs can honestly answer any questions you have and give reasons on recommendations if you ask.
I cancelled my complete order and was told I would get a full refund. I found out they gave me a credit. I called to request a total refund and later that day they shipped part of the canceled order any way.
Dear Denise,
We apologize for the shipment of your order despite the cancellation request. Please allow us to check the situation in details and offer a resolution or compensation to you. Your order number is required to move further. Please share it at alison.rh@carid.com and I would get back to you shortly.
Sincerely,
Consumer Relations Team at CARID.com
I'm on hold with the company now and if I could I would wallpaper the internet with just how awful my experience with this company has been! The worst customer service I have ever dealt with and even though I cancelled my order which was never processed since I waited two weeks for parts I OVERNIGHTED AND PAID FOR the box shows up on my door step damaged! And now I am being told they are going wait for the parts to get me a full refund even though I NOW have waited two days just for a return label to be EMAILED TO ME! It's an email not snail mail
Dear Stacy,
I am sorry to know about your experience. Please allow me a chance to check the issue and offer some appropriate resolution. Please email me at alison.rh@carid.com as soon as possible with your order number. I will be happy to help you!
Sincerely,
Consumer Relations Team at CARID.com
Thank you and have a great day!
Do not buy from this company they don't give a crap about the customer I'm not gonna get Into my story because it's long but they do not honer there 30 day return policy I am out 400 dollars because of this company
Don't try to return anything they don't give a $#*! about there customers waited like 3 weeks and paid alot for the shipping and it comes damaged shadey $#*! company $#*! CARID there worthless never buy from them I would give them a. 5 if I could they suck
Dear Orion,
The return paperwork for your item will be issued to you within next 24 business hours. I apologize for the delay.
Regarding the issue with the damaged item. Once you took the decision to install one of the items on your vehicle without inspecting the purchase, you accepted the responsibility for this product and became its owner. At this point you made us no longer capable to proceed any return of this product.
Regretfully, we are unable to avoid our procedures and take this product back or file a Damage Claim. However, we understand how frustrating this may sound and would like to offer a compensation to you for this inconvenience. Please allow me 24 business hours to coordinate the maximum refund amount. You may email me directly at alison.rh@carid.com.
We appreciate your patience with us.
Sincerely,
Consumer Relations Team at CARID.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
Thank you for posting the review for our store. The refund for order #27359751 was already issued to you. The refund for Motorcraft® CM4861 - Fuel Injection Pressure Regulator will be issued upon the return and inspection of the package. We have already sent a return paperwork to you.
You may print it out and proceed with the return.
All emails are replied within 24-48 business hours. That is why you did not receive the response earlier.
Unfortunately, since you have contacted us at non business hours via phone, there were no supervisors available online. However, you may always request a manager callback and the supervisor will get in touch with you within next 24 business hours after that.
You may also find our contact information on the website. I have sent you an email and offered a compensation for the situation. Please reply me back at alison.rh@carid.com with your opinion.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com