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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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NO THANK YOU CAR ID
As an update for the misfit 2018 Durango hood that I purchased, CAR ID did reach out to me. Chester, as an exception, did manage to refund $474 of the $786 purchase.
However, because I CHOSE TO BELIEVE CAR ID'S REPRESENTATIVE SEBASTIAN during the initial purchase (him in fact stating that the return would be no problem if I wasn't satisfied), I got inconvenienced because
1. A Christmas gift to no avail
2. I paid $312 return fee (Car ID declined to pay)
3. It's been a tag game since the initial purchase in November 2020
4. Storage charges at the dealership the Durango was at
5. Incurred interest on my credit card
But I guess it comes down to them not losing out at the customers sake.
Totally a NIGHTMARE. AMAZON'S return policy is a much better experience.
SINCERELY
NIKIA SMITH
Ordered 5,000 customs wheel they been delayed 3 times my rep wont take my call they won't give me a refund since it's a special order my car is stuck at a shop in Florida this is a nightmare I will never do business with them again customer service turn on you once they get your money sad sad people what work here DO NOT USE! CROOKS!
They dog their customers out!
Dear Daniel,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered from CarID about three years ago, and although it took several weeks to get the part I was satisfied. This time I ordered a part that was supposed to be in stock. I checked back after three weeks and they said they would check with their supplier. After another two weeks I said I needed to cancel the order because I needed the car running and would have to get the part locally. I've now been trying to get the order cancelled for three weeks and all they said is to give them a few more days. The promise to check and get back to me, but never do. You can't get anyone on the phone to talk to. Even if they do cancel the order, and they said they might not, it will still take 4-6 weeks to get a refund. I will never use them again.
Dear Gregory,
We are terribly sorry to know about your unpleasant experience with our store.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
After ordering my part it was kind of a mess with getting a tracking number. Even so, my order arrived real quick y quickly and u am happy with the good quality connecting rods I purchased.
Dear Christopher,
Thank you for sharing your experience with our store.
We are terribly sorry to know about the inconveniences you have recently been through.
The return authorization process for the product that was accidentally shipped out has already been started. In order to facilitate the resolution process, the full amount of refund will be issued once the product will be delivered back to the warehouse.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
CARID IS TRASH, I ordered a part that said that went to my car it came cracked, 1 week late then expected arrival. The part also did not fit my vehicle and was incorrect. It's current been 2 weeks for them to attempt a pick up so instead of exchanging my items I just ask for a full refund... and still waiting till next week I bet...
Picture show the wrong piece since I'm supposed to have a male insert not a female... the second pic is the cracked lens they takin forever to do something about.
Also every single person you talk to over the phone has some type of attitude and I feel like they all either are problems children or the call center is located in a prison somewhere..
Dear DeAndre,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This rewiew is for the Spanish speak people.
Este review es para la poblacion de habla castellano.
Esta compania tiene el peor servicio yo hice una orden en Octubre del 2020 me enviaron la mercancia equivocada y me comunicaron que tenia que enviar la mercancia equivocada de vuelta y volver hacer una orden nueva para poder recibir lo correcto.
Les contare que regrese la equivocada y nunca me dieron mi dinero para atras estamos hablando de mas de 600 dolares cada vez que llamaba la excusa era distinta y me seguian dando de largo con el proceso de devolucion y ya yo habia gastado mas de 600 dolares en la nueva la cual recibi finalmente pero con toda honestidad existen llamadas mas de 10 entre la compania y yo y siempre era un cuento nuevo ( en 5 dias te rembolsamos pasan los dias nada etc,) me volvieron a enviar atras lo que yo originalmente les habia enviado por ser la mercancia erronea desde un principio y hoy finalmente asi muy descaradamente me comunican que por que paso 30 dias no me pueden devolver mas de 600 dolares mio!
En breven me han robado 600 dolares y me enviaron una mercancia que ni la puedo usar ojala me hubiera tomado el tiempo para leer los review ya que veo que esto es muy popular con esta compania por eso hise my review en ingles y ahora en espanol para que no nos tomen por tontos
Esta compania te da vuelta con tu desembolso si es que necesitas devolver algo para que pasen 30 dias y ya no ouedes reclamar nada
Ya que el error fue de ellos desde la primera vez lo hacen a proposito
Dear Julio,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great customer service... once a negative review was placed. Really wished they would put the same effort into solving issues when they occur, rather than just focusing on the people who take the time to go to a third party site to leave a bad review. Don't get me wrong, really glad i got the issue resolved and too be honest, by some really good representatives who checked up on issues. It just seems weird that most people on this site (including myself) see night and day difference in customer service treatment once the reputation of the company is at stake. Hope next time i am treated this well from my initial problem.
Dear Lucas,
Thank you for updating your review!
We are genuinely glad we managed to take care of your issue and remedy the inconveniences.
Please, let us know if any further assistance is needed. We will gladly help!
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
So I ordered a Rack and Pinion Assemble back in late July, which cost me $300, plus $50 shipping, plus a $150 Core charge. Good price since I'm going to get my $150 core deposit back after I return with the provided return shipping label... Well, after receiving the Rack and pinion assembly on August 10th, I installed it, tested it, and everything worked fine. So naturally I went to return my core. I noticed I never received the shipping label, which was promised, so i emailed customer service for my return label, waited a week thinking Covid was causing delays, but never got a response. Decided to then chat with a Rep and was told that he resent it, and I would receive one in a few days. Get the email a few days later. Return authorization form, but no shipping label. Again decide to chat with a Rep, This time I'm told that because I live outside of continental U. S, Carid wont provide a return label... You mean all the times it was mentioned in the description of my the product that I would receive a return label, all the emails I received telling me to send it with the "provided shipping label", even your own rep telling me they resent it, was wrong. That I was somehow supposed to research your return policy and check that if i live outside continental US, i would have to pay for it myself, and that the normal(unsatisfied) return policy, applies to core returns? YUP Its my fault for letting myself go with the info I was provided in my order and emailed, and not do further research to search for contradictions. Ok I'm not gonna argue with you, just send me the return address so i can return the Rack and pinion and hopefully make $20($150-shipping cost) back out of the original $150 I was promised... "you should receive it in 2-3 business days". Its been 3 weeks... I'm done talking to these guys, its been over a month so I doubt the manufacturer will accept my core. I've kissed my $150 core charge goodbye, gonna see if my bank can do something since I feel like I was scammed. Save yourselves the headache guys. Spend the extra money and get some quality customer service, and a business that accepts their mistakes.
Ordered a couple of oil drain plug gaskets, which should probably cost 50 cents to ship, but was charged $23.00 for shipping, and was not aware of the shipping charges, until my card was actually ran. The web page gives you an option to cancel order, but when you click to do so, nothing happens. This site is a scam.
Dear Michael,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
After multiple calls and emails, I was finally about to send the wheels back to CARiD, in which they have accepted the return and refunded me. Once my complaint was posted here, they assigned a customer service rep to my issue and he emailed me every couple of days to verify the process was moving along. Its really too bad the wheels did not work out as they have some really nice stuff to choose from.
I appreciate the extra assistance and wish Good luck to any other buyers that might see this review.
Dear Darla,
Thank you for updating your review!
We are genuinely glad we managed to resolve your issue and make things right.
Please, let us know if any further assistance is needed. We will gladly help!
Sincerely,
Consumer Relations Department at CARiD.com.
After spending a whole month looking for wheels, I ordered from CARiD. The order process was easy, shipping was great. But they don't fit. The wheel will only slide on the hub about 1/4 inch. I called - they asked for pictures, I sent pictures. I called back, they want more pictures... I said NO, I am not taking the wheels off the car again to take another pic. They want to argue stating the wheels FIT.
According to the CARiD website:
If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.
So, regardless of fit, I am not satisfied with my purchase and I should be able to return them. But all they want to do is argue and put you on hold. Three calls, two emails and 2+ hours total on the phone so far - now sending a RMA pre-authorization, then I have to wait another 4-5 days for the actual return labels.
Plus I have to pay shipping (who knows how much that is? Original receipt does not say) and a restock fee... STAY AWAY
Called to order a truck mat online it said shipping cost zero they had offered me a $25 credit towards my next purchase number would not work call them directly on Monday The item was $94.20 he said he would give me $28 off and just keep the $25 number that they gave me for a credit before I said all right that's fine it said shipping was zero so it should've been around 65 bucks or so so after I gave him my card number he tells me it's 130 some dollars I said cancel the order that was it you would think that would be the end of it but no I called back two minutes later talk to another representative the first guy never canceled so he said he would take care of it two minutes later I called back again because I know this company how deceitful they are called talk to the third representative she said she would cancel if it hadn't been canceled earlier what a bunch of thieving bastards call my credit card company and dispute it in a heartbeat I told him don't pay because you're not getting paid I will not tolerate a company is deceitful as this company do not buy anything from this company we need to put them out of business then she had the audacity to tell me did the item was shipped within a couple minutes liar liar liar well guess what I am not excepting the order in if I'm not here and it's here guess who's going to keep the damn thing teach you people lesson I am not paying for that ever
Dear Glenn,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought expensive car seats from Carid.com, was missing a part that attached to the seat. Contacted the company, they said they would send out a replacement, needed to send photos. Ect. I did that and got a shipping date. A month later still no sign that anything was shipped out, once again, contacted the company, asked me AGAIN to fill out all the information, photos, ect, waited another few days only to be told they were out or stock. What? Why was my original request given a shipping date?. I paid good money for car seats to only get a part missing they can't replace. Its now been two months and still no replacement. I did not want to send back the whole set since I already had them installed and that was really difficult to do.
Dear Stephanie,
We are sorry to know about the frustrating experience with our company and we apologize for the delay in getting return documents.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the return process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a cat back system for my truck. Midas was installing the system when they noticed the front flang was on backwards. It was put on by the factory. My old system was already cut off so the new one had to be put on. They rigged it with longer bolts for a temp. Fix. After several emails the only offer I had was to credit me $50. That does not fix the problem of having a brand new system which was a total of $700 that will not last long being mounted the way it is. A new part should have been sent. Do not use this company.
Dear Michael,
We are so sorry for any dissatisfaction you may feel and hope there is something we can do about it.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I had called them to make sure I would receive the item next day, so I paid the next day air. Did not receive till 3 days later, and they argued saying it was on time, and would not refund shipping.
Dear Cody,
We are sorry to know about the frustrating experience with our company and we apologize for the delay in getting return documents.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the return process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
After numerous phone calls in regards to my situation with the duraflex defective hood I was in contact with chester from carid. He personally gave his full attention to my situation and was able to get me my credit on the purchase. I appreciate everything he did for me as it was bad situation I was in as my car sat at paint body shop with NO hood. Thanks chester from Carid
Dear Shawn,
Thank you for sharing your experience with our store!
Please, accept our sincerest apologies for the unpleasant experience you have recently been through.
Due to the peculiarities of a freight shipment, the part has to be inspected upon delivery and signed as damaged if any harm is located. Only in these cases, we on our end are able to submit the damage claim and proceed with either refund or replacement for you without any complications.
From what I see, we are currently working with the shipping carrier to see if the damage claim can still be started without having a proof of delivery (POD) signed as damaged.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased rear springs, told the salesperson the type of vehicle and year, they cross referenced it to their part number, when I received them, I immediately noticed larger diameter and overall length was 1.5 times longer than needed. When I called returns they blamed it on the manufacturer. You get passed around different operators who in the end keep saying wait for our email with your return labels its been 3 weeks of waiting and no return labels yet. Very frustrated, paid for a product that I cannot use or return. Will never shop here again!
Dear Rol,
We are sorry to know about the frustrating experience with our company and we apologize for the delay in getting return documents.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the return process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a pair of KYB shocks through Cardid, only to get hit with a significant and previously undisclosed shipping charge at checkout. I instantly contacted their online help to cancel the order as Amazon had the same product at the same price with free shipping. The assistant placed a "request for cancellation". I was told it would take 3-5 days to refund my money.
5 Days later, after seeing my refund, I contacted the company. The rep said the item had shipped before it was cancelled, and it was delivered. I asked the rep what time the cancel request was entered, and when the item shipped, and got silence. Eventually they came back and said that cancellations are only "requests" and couldnt be confirmed, and said the product was delivered. I told them I had not received the product, and wanted a refund. The rep said they would have to trace the package and would be back with me within 15 days. Here I am weeks later, and the company will give me neither a refund or the product after lying to me.
Save yourself a lot of grief by not using this dishonest site, and just order thru Amazon... they have all the same products at the same or lower price, and have free delivery.
Dear William,
We are sorry for any inconvenience you may have experienced. Our order processing and shipment systems are automated that is why some items may be shipped earlier than expected and the cancellation does not always go through in time. We advertise fast shipment and do our best to bring the new part to you as soon as possible. Unlike processing and shipment, all changes to the existing orders are done manually to avoid system errors, yet it take more time and that is why our team asks for 24-48 business hours to complete such change. Out technicians are working on the improvement of the system to assure the perfect balance and fast processing of all requests but due to the given circumstances around it appears challenging.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I am currently in the process of trying to get basic information (shipping company) from the customer service line regarding my order and have been on and off hold for over 15 minutes (still counting). They provided me with a tracking number and link that go nowhere. They have me on hold again, inexplicably. Pretty certain that they are hoping I just hang-up and go away. I believe this organization to be borderline, if not outright, fraudulent. I will hold another minute before hanging-up and contacting my credit card company to cancel this order. That's it. Don't do business with these people.
Dear Scott,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I canceled my order 3 months ago. I am still waiting for my refund. I did not receive the products either.
Dear Mico,
Thank you for sharing your experience with our store!
We are terribly sorry to know about the inconveniences with your order and delay with a refund.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
They sent a def. Lite the same problem since July 2020 just to exchange a head light. AMAZINGLY SAD!
Dear Steven,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I payed to have two rims that I ordered to be modified and they got damaged during shipping. They refunded my money for the rims but the tires that I bought from them was mounted on the rim. They sent my one tire back and told me they lost the other tire and they was not going to replace the tire or refund me for the tire! I called for a supervisor and they told me that I didn't need to speak to a supervisor because they was going to tell me the same thing! Its a shame that I have to get a lawyer for a tire that they lost! Its going to cost them way more money now and all I wanted is for them to replace the tire that they admitted the lost and they have the pictures that I sent to their claims department with the tires mounted on the rim!
Dear Charles,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikia,
We are terribly sorry to know about your unpleasant experience with our store.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.