CARiDReviews 7,317

Called CarID and placed order for a tail light. Needed it within 8-business days to pass inspection.

Sales rep confirmed 100% that tail light would be delivered within time frame. 8 business days has passed and item hasn't been shipped yet.

1/10 experience, really screwed me over for this inspection.

I ordered a spoiler for my 2004 911 Carrera. After four days of inquiries, I was told it will be shipped on this day. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not.

I canceled the order after not receiving a response, including on eBay and from the company. Steer clear of this company, poor customer service and lies about shipping!

Order #eef4b37c

**Update12/17 Company is admitting it's their error, see photos!

Purchased the wrong headlights for my sons car. Did not fit (of course) and came with completely different plugins than factory which were not mentioned in description. Started return process, received emails from 6 or 7 different people, took about 5.5 weeks to get a partial refund, I've dealt with JC Whitney, Rock Auto, Amazon, and a few other internet based companies all with good results. Based on experience with CARID I will never deal with them again, too many other companies with far superior customer service and return policies.

Ordered very expensive wheel and tire package. Promised 5 to 7 day shipping. 2 weeks later and 7 calls later I ended up cancelling the order. The customer service team was terrible. They lied and never followed through after multiple chances to do so. After the last call I cancelled the order to which they said "we can't do that" but clearly they didn't read there own order confirmation where it stated "item can be cancelled or returned - YES" Real Truck.com got me the same package in 5 days for a discount for what CARiD did. Don't do business here... even if you talk to someone because they will tell you anything to get you off the phone then never follow up... like they say they will. Don't be fooled... they are no honest.

We purchased 6 NEW wheels from carid in August 2020. It is now January 2021 and we have contacted carid, submitted complaints to our credit card company and to paypal and so far we have NOT received a refund or replacement wheels that are constructed well enough to be used! We are now filing a complaint with the Kentucky State Attorney General! We will also be advising the Kentucky State Attorney General's office to look at how many complaints are listed on this site and others! SAVE YOURSELF A LOT OF HEADACHE AND AGGRAVATION--DO NOT BUY FROM CARID!

First, I'd like to say that the products I received from CARiD were good quality so I have no issue with them. I purchased custom wheels from them and three things became a problem. 1. The initial wheels I ordered stated they were available and then when they processed the order, the shipping date became 3 months from order date. The wheels were not available. CARiD did a good job of helping me with my second choice but the tracking information was never correct which leads to concern #2.2. Anytime I called customer service, the only response I was given was that they would send me an email in 1-2 business days to follow up with the concern. I literally had to force the customer service rep to get me an answer to my concern while I was on the phone with them by telling them I was canceling the order if they couldn't get me an answer while I was talking with them. It was as if customer service goes through a third-party provider who answers the phone and then gets in touch with CARiD to actually help the customer. It was frustrating and I felt like I was being processed and not helped. 3. When I received the second set of wheels, they came with specific lug nuts that had an internal hex pattern. When I called the wheel "experts", they had me send them a picture of the lug nuts they sent to me to verify what they had sent to give me an answer as to what tool was required to install them. True to form, they sent me an email two business days later saying that they couldn't tell from the picture I sent what lug nuts they were looking at. OK, they sent the lug nuts! And to top it off, they told me that they were standard lug nuts that only required a standard socket or lug wrench which is completely inaccurate. And this came from their wheel and tire "experts." I won't be doing business again with them.

Started off ok. First time using company so I called to make sure my order was correct. I think my rep was new and tried hard. He messed up twice I tried to get first one fixed the day I seen invoice. Second mistake sent wrong product. Up to now still ok they was working with me. Then something changed. They wanted pictures to show I was sent wrong product ok. But then wanted my vin number to prove I was sent correct item. The extra part wasn't sent. So I asked them to cancel it and refund. Yes it will be processed. Mind you I didn't have the part it was not sent. Two weeks I email ask what's going on. It's being processed. Month later I call nothing has happened still waiting to send parts back. Told issue I missed my return date. Asked how I am waiting on them. They fixed my refund being processed. Month and week send me return shipping. My refund being processed. Month two weeks sent back call again yes full refund it is being processed. Month three weeks they got parts will send out new parts and refund but now after all the reps saying I get one amount nope now I get 2/3 of it back. I was miss informed amount. By every rep because I asked each one how much and the first rep sent me email saying and breaking it down. So after 2 1/2 months I still don't have parts. If they get the order correct I think would be good company but they don't like to fix mistakes that they make. They find reasons to turn around as if you did it. I would agree if I did online order but I called so I wouldn't have and issue with wrong parts. Best luck if you choose to use this company.

I ordered wheels which were guaranteed to fit my vehicle, which stated no shipping costs on my order which included brakes and brake lube. Once I punched in credit card number, website automatically charged shipping on brakes and lube. I called immediately to complain and agent said " I will cancel this order, remove shipping charges and here is link to new order with shipping costs removed. I asked to make sure he cancelled as I didn't want 2 orders to deal with and was told, " no problem, it is cancelled" I then received e mails telling me both orders had shipped. I called and spoke to someone else who told me sorry, we'll reroute 2nd shipment. I told them I have to drive 40 miles round trip to return (closest UPS store, no pickup) so please be sure. Ended up with 8 wheels, 2 sets brakes, and 1 brake lube. Four boxes of wheels came of which I opened one box. Tried wheel for figment only to find wheel too thick to allow for lug but safe install, so do not fit. Called three times in next days waiting for return authorization and return shipping labels which finally came, only after I signed a picture ( and returned to them) which said I knew how to pack wheels for return. I explained that I only opened one box and didn't need a kindergarten picture to reship as I didn't open 3 of 4 boxes. I reshipped all wheels, which they received. In the meantime I called my card issuer to tell them of all the problems I am having and they said someone will be assigned to my case within 2 weeks. I contacted CARID after UPS said they received and asked about my refund and was told they are inspecting wheels. I stated I only opened one box, so if there was a problem with wheels, it is because wheels were packed that way when they were originally shipped. I then told them I had contacted my credit issuer to tell them off all the problems. Now, I get e mail from them saying that because I contacted card company, they will only issue " store credit" until this plays out. So they have $900 dollars of my money and I have a $20 set of brakes. Stay away from this place unless you want to deal with bunch of incompetent people and lose your money. Worst ever!

Ordered a part for my rig that I had lost in my shop. Found the part and cancelled the order 27 minutes later via CSR, not email or Live Chat. I get an email 10 hours later saying "Unfortunately we cannot cancel this order because it has already shipped." When I called to ask "what the heck" the CSR started telling me how because of Covid and lack of manpower its hard to get the parts off the truck once they have been shipped. I told him I cancelled it within 20 minutes of placing the order so the parts weren't on the truck. He then told me I could return it, less my shipping costs and it would take 3-5 days to process. Ironic how they can take your money instantly but it can't be refunded just as fast when I originally called. The part was $9 and the size of a quarter yet they charged me $10 in shipping for something that would fit in the US mail. They say they are out of New Jersey but both CSR's I spoke with during normal business hours had horrible broken English(hard to understand) and refused to deviate from the script they were reading back to me about their cancellation policies. Their website states "Due to Covid some orders could take up to 3-5 business days to process", funny thing is as soon as I called to cancel my order it's instantly processed and put on a truck.

We ordered a new set of rims with lug nuts for my wife's car. The wheels arrived in 4 days. Great service I think to myself, The lug nuts were missing. These wheels need these lug nuts. Called customer service several times a day for 3 days now and still no idea where the lug nut are or what's happening. In the meantime I have a car here with no wheels on it and a set of new wheels and tires that I'm unable to fit because I don't have the lug nuts and fitting kit. The first person I talked to at CariD asked me to spell out what I was missing in the order because she had no idea what a lug nut was... hmm Every time I call I get the same reply, "call back tomorrow" I have spoken to the "supervisor in charge" (Leah) after being fobbed off by here I asked for the manager, Her reply was "I am the manager, there is nobody here higher position than me". I have now found out that the Sales Director of CariD is a man called Alex De Souza, The owner and founder of the company is Steven Royzenshteyn. If you look these guys up you can find them and how to send them email etc etc. Guess what I have just done. It may make no difference at all, but is made me feel better. If these guys don't care about the business they run or own then maybe someone should take them down. There seems to be enough people like me that feel they have been conned etc that we could make a class action lawsuit against them. If your reading this CariD people my order number is *******. All I want is the parts I ordered so I can fit the new wheels you sold me. Simple! I will of course be talking to the BBB and if enough people get together we could take this further to prevent this kind of thing happening to anybody else.

I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. "We deeply apologize for the inconvenience it caused you in your end that you paid for a high shipping for item PERMATEX ******* - Dielectric Tune-Up Grease is $64.55. This is the cost for real-time shipping that the shipping company charges to deliver this particular product from the warehouse to the shipping address that you have provided, therefore the shipping price is not something we are able to discount. Please allow us to offer you $25.00 worth of gift certificate."
Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. Did they even investigate my question or just rubber stamp a reply using prewritten responses.
UPDATE!
I asked a supervisor to call me which they did. She actually looked into the shipping charge issue I was questioning and found there was am error. She corrected it and I am happy with the resolution. My only thought is they may need to spend a little more time training their customer service representatives to prevent simple issues like this from blowing up.

I purchased rod bearings through CARID with their option to use your PayPal. Upon completing the order, I realized the order had an old apartment address I haven't lived at for years (PayPal had this marked as my primary address). So, I reached out to customer service to change my address within minutes of the order being placed. They said "there was no guarantee of the change of address to be fulfilled". However, the next day I received a tracking number from UPS with my current address. Great. At this point I was relieved. That is until I noticed CARID had requested the package to be returned back to the sender.
I reached back out to CARID's customer service team to figure out why that was, and they had stated the order was "fraudulent". It's my mistake for not double checking the address, but it's their mistake for handling the situation poorly, not to any degree of customer satisfaction. First time ordering from them and the last time.

I ordered a set of Spyder headlights back in November. When the items were received one of the headlight assemblies came with a defective high beam H1 plug. The day after receiving the defective item I submitted a warranty claim with CariD. A week after submission I had received zero response from them other than an automated email. After a second email I received a response that they were working on my claim. A week later and I call for an update and was informed that my warranty claim had been approved but I'd have to wait a week for a return shipping label to be emailed out (A WEEK FOR AN EMAIL?!?!?!). It's now been two additional weeks and three more follow ups and nothing. I finally ordered a replacement H1 pigtail from amazon and made it work. Stay away from these guys... if you have an issue you'll be on your own.

Absolutely terrible experience. If I can give them negative stars every opportunity, I would the whole company was absolutely horrendous. I placed an order on MAY 1ST With COVID-19, I understood. However, when I got the rims and wheels and took it to the shop for a wheel balance just to find out that one of the wheels was cracked, I sent back the rim and every time I call is the same answer. After 6 months waiting only to be told that they are waiting to hear back from the manufacture of this wheels. The staff was incompetent.
One time that I call a guy by the name of Stanley told me that I would get an answer within 30 minutes. It was just a lied. He was very rude on the phone when he could have told me the true about was going on with the rim. He just wanted for me to get off the phone. I have asked to speak to a supervisor but there is NEVER one available
POOR CUSTOMER SERVICE.

It got to a point where I just accepted that I won't be receiving the rim, But I will be doing reviews about this HORRIBLE company weekly so that people will know not to buy from this company. BELIEVE ME I WILL EVERY TIME I WILL POST IT IN EVERY SITE THAT I CAN.
I will also send and email to their CEO Steven Royzenshteyn about the employees that this company has and their HORRIBLE customer service.

Absolutely the WORST experience I ever had. No wonder they are pretty low in rankings in the auto sector. If you are ever getting rims or tires, make it a mission to NEVER order from CarID. Rude, misleading staff, poor customer service, and poor communication.
DONT WANT TO APOLOGIES, I HEARD THEM EVERY TIME I CALLED. THAT WAS THE ONLY THING THEY SAID...

I ordered Calipers, Rotors and pads for my Toyota Tundra. All of the parts arrived in a decent time frame considering covid BUT the left drivers side caliper arrived with the bleeder valve snapped off due to shipping and poor packaging. I requested a new part which took a few days of processing but went fairly smooth. The new part arrived a week and a half later and... IT WAS THE WRONG PART IN THE CORRECT BOX! I was sent a right front caliper in a left front caliper box. I immediately contacted customer support and was told i would have to print return labels and once the part is returned i will be shipped the correct one... so that would be at minnimum anouther week and a half to two weeks without my daily driver.

The main reason im writing this review is because of the horrible customer service and obvious quality control issues this company has.
The last two interactions i had with customer service, the people didnt even act with an ounce of compassion. They literally didnt even say the word sorry once in their emails!
I had tried to address the horrible quality control with customer service but they did not respond at all to that. So hopefully a few people can read this before they use CARiD.

Bottom line. Horrible customer service and you literally never know what your gonna get.
I got a broken part, a wrong part, and 5 weeks without a daily driver without even an apology.
I use Rock auto now.

I ordered what I thought was a muffler/exhaust pipe assembly from these people and only received the muffler - in a pretty poor condition and scratched. Before I ordered the part, I clearly asked their phone agent to confirm to me that I would receive both parts, and they confirmed this to me. Mind you, their website CLEARLY stated the parts were together.

They advised me they would speak to the manufacturer and get back to me within days. They finally got back to me after 3 days by email and had the nerve to tell me I was advised by their agent the muffler was sold separately before I ordered the part. That's a blatant lie because I have an email from their company on that same day telling me the manufacturer told them it was sold separately- AFTER I had already purchased it.

Their phone calls are recorded so I am sure they can listen to the conversation I had with them. These people are crooks and frauds. To make this even bizzare, when I spoke to them the same day after receiving the incomplete muffler, all scratched up, they offered to give me $15 for the inconvenience. I finally returned the part to them, they refunded me my money but did not refund me the full price. Instead, their customer service agent tells me $15 was subtracted from the refund amount. This makes absolutely zero sense because the $15 was an inconvenience voucher.
Anyway, I'm tired of dealing with these crooks. I have already started an investigation with my VISA and am in the middle of a dispute, my VISA contacts agree with me that they should've refunded me in full.