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Experience: Autos & Vehicles, Finance
After multiple calls and emails, I was finally about to send the wheels back to CARiD, in which they have accepted the return and refunded me. Once my complaint was posted here, they assigned a customer service rep to my issue and he emailed me every couple of days to verify the process was moving along. Its really too bad the wheels did not work out as they have some really nice stuff to choose from.
I appreciate the extra assistance and wish Good luck to any other buyers that might see this review.
Tip for consumers:
Carefully select your purchase, and CALL them - even if all indications state they will fit. Make sure they note your account that you called for fitment confirmation. It will help you later if there is any issues.
Products used:
Shoes, jackets, belts, cosmetics, etc.
After spending a whole month looking for wheels, I ordered from CARiD. The order process was easy, shipping was great. But they don't fit. The wheel will only slide on the hub about 1/4 inch. I called - they asked for pictures, I sent pictures. I called back, they want more pictures... I said NO, I am not taking the wheels off the car again to take another pic. They want to argue stating the wheels FIT.
According to the CARiD website:
If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.
So, regardless of fit, I am not satisfied with my purchase and I should be able to return them. But all they want to do is argue and put you on hold. Three calls, two emails and 2+ hours total on the phone so far - now sending a RMA pre-authorization, then I have to wait another 4-5 days for the actual return labels.
Plus I have to pay shipping (who knows how much that is? Original receipt does not say) and a restock fee... STAY AWAY
Dear Darla,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The account is great to meet a savings goal - but I'm not sure it's worth the hassle. Account setup includes a small ACH transfer from your current bank account -then you have to call then to verify the amounts... um, you processed it - why do I need to call? Multiple verifications later, funds can be transferred.
Then you can only have ONE funding source (transfer funds into SmartyPig account) and if you want to change the funding source, they make you jump through hoops to get it done - a printed/signed affidavit & copy of your license - pics of these uploaded to website.
So, after a week of trying to setup the account, I finally moved a savings account (in full) and my funds are on HOLD for 13 business days. An ACH transfer on hold to 'verify funds' - really?.
Now I have to change my funding source to another account so that I can continue to save. Not sure its worth all the time and hassle, but you decide.
Darla L.'s review of SmartyPig earned a Very Helpful vote
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I ordered a trailer hitch for a 2021 Jeep Cherokee Limited with the wiring kit more than a month...
Dear Darla,
Thank you for updating your review!
We are genuinely glad we managed to resolve your issue and make things right.
Please, let us know if any further assistance is needed. We will gladly help!
Sincerely,
Consumer Relations Department at CARiD.com.