CARiD

The live chat was not very helpful, tried to recommend/sell me muffler hangers I didn't need. And provided delivery date different from what website was indicating. Did give me a small discount coupon. However, there was no packaging/protection of the exhaust or muffler. The exhaust was banged up upon delivery, I couldn't wait to try to exchange as I needed to get car running. Don't understand why they couldn't have at least bubble wrapped the parts! I can only hope the dings don't rust out.

Bedrug came in fine, but tailgate rug was missing one Velcro strip for attaching to the truck. It took many e-mails before the issue was resolved. Was a manufacturer's issue. Both items meet my needs.

First off, the product works great, nothing wrong mechanically. However, the tail lights I bought are labeled to be smoked, meaning the outer covering is supposed to have a black tint to them and the picture on the website also makes it look like the covering is tinted. Whenever I received the tail lights, I soon realized the covering was clear without any tint, and the only difference was that the housings on the inside of the tail lights were black. False advertisement for the product.

Order to pair of WeatherTech floor liners for my Buick and Corolla, they came in four days however I order the wrong style for the Corolla that return went well. No hassle had the right ones for the Corolla in about 10 days. Perfect fit great quality.

The easy part was ordering the replacement from CARiD. I knew I was in for some fun wrangling when it showed up, lets just say a family of squirrels had made residence in my passenger side fender and although not in the way chewed through the radio cable loop. Luckily with enough left to pull the old one through. I slip knotted to the interior end with a decent string, also put some heat shrink on for good measure, didn't want to lose it in there somewhere. Then repeated in reverse with the new cable, a little finagling and it made it through.

It took over a week for the part to ship, and there was little to no detail on the website. I contacted customer service by chat to get a status. There was only one option for shipping and it was as expensive as the part.

Received my new car mats in good order in a relatively short time. Shipping cost to my home, in Canada was much higher ghan anticipated. Website could be a little more explicit to avoid unpleasant surprises.

I wasn't informed on the day and time my item was to be delivered as the instructions stated that I would. The item arrived without notification from the company. Item was left at my front door while I was at work without me getting an opportunity to inspect it. So now I'm stuck with an item if there are defects. Poor Communication and Customer Service.

I received my package in the mail and it was not damaged. However the faux wood piece that is above the glove compartment, the WHOLE PIECE was missing. Also there was no piece for around the instrument cluster. I need these pieces sent to me and I already sent pictures to where you asked me to send them and now I am waiting for the delivery of these pieces. You can't redo the faux wood dash completely without them and if they are not part of the package, well just doesn't make any sense as those are integral to the look of the dash. If I don't get them I will send the package back for a FULL REFUND as the rest is useless to me. I talked to your representative who said her name was KG and the pieces would be sent, not to worry. We will see. Please send me these asap as I paid for my order and expect results. Thank you.

Not happy I had extremely hard time on your website then had to call gave all my info and was guaranteed the part I was after was original equipment it's not it's as bad as the other set that I purchased and the man guaranteed it was factory! It's not it's paper thin and to boot I have a 1500 and this is for a 2500 to 3500 so not happy. Biggest issue is I communicated my issues with past purchases and I felt like I was taken advantage of for the sake of a sale

I recently bought a replacement mirror for my truck said it was a match and when I went to replace the mirror the electrical plug was completely wrong but due to not having a picture I was unable to 100 percent make sure I was getting the correct mirror. The only thing is the service has helped me and are getting back to me with a refund or replacement with the correct part.

I got the $470 headlights for a 2020 f250 and I'm overall really happy with how they look, they installed pretty easily one thing I guess I didn't look at close enough was the high beams and low beams are both yellow lights or halogen which I just didn't look at closely enough before. They are still way better and brighter than the stock halogen so I'm very happy about them.

I ordered a lower control arm from CARiD, after a couple months the bushings were bad. I contacted them, and the return process was pretty smooth. They sent out a replacement without giving me the runaround, and the second part was in good condition. Not perfect the first time, but I appreciate how they handled the issue professionally and quickly.

Ordered wrong part, cost me 13$ to ship to me but when needed to return you charged me 56$ for return/restock. Plus have to wait to get return label to ship old one back before you ship new one even though i paid for new one and the 56$ return fee now i have to wait about a week to get parts. Crappy.