CarFlexi

I have held the Philippine driver's license as a foreigner for over 10 years. Nowhere did it state that they ONLY accept Professional Driver Licenses. The car was NOT handed over. Just keep the deposit. Both the contact person at the counter and the contact person on the voucher provided the information by email to request the refund. Declined! The Thai driver's license, also a member of the ASEAN countries, in English, was not accepted either. This is willful fraud.

I've been involved in a car accident, which I was liable for and the rental company (GreenMotion) has taken all the excess amount from me. Luckily for me I had insurance from CarFlexi I thought. However, even though I am continuously contacting them about the car reports, incident reports, repairing & such news I get from GreenMotion, they are taking forever to respond and providing a terrible support. I don't even know how to proceed, where do I need to send the documents and how do I start the process for claiming the excess amount, that CarFlexi claims they cover while taking your insurance money. Due to extremely slow replies (once every couple of weeks), it's already been 2 months and I still could not made the claim, which will be invalid after 3 months. I think CarFlexi is intentionally delaying customer support so that they can avoid paying me back my excess.

Joke of a third party service, with actual car rental companies not even knowing who they are.
Prices advertised on their website not truthful.
Pathetic customer service and a complete scam happy to take your deposit and leave you without a rental or subject to having to pay even more when at the actual rental dealership.

Stay far far away!

Carflexi sold me a rate for which I was not eligible. It ended up costing me an extra $100 at the Alamo counter to create a completely new reservation, and later Carflexi refused to refund the $57 deposit they charged me for a voucher I couldn't use.

I am an American living in Europe, and I found their rate when I searched for rental cars from Austria, but the rate required a non-US/Canadian drivers license. This was not mentioned when I signed up online or on the voucher, but they put it in the small print (Terms and Conditions). While they covered themselves legally, it is a very dishonest business practice, as this was no minor condition. I will never do business with Carflexi again and I would advise others to think twice before using them. You never know what other dishonest practices they use to swindle you out of your money.

I booked a car via this company nearly 3 months ago when I was in Abu Dhabi. I never received the car, this company has made all excuses trying to blame me for not presenting the correct documentation etc, all false. But they have kept my pre-payment for months now, latest reason is that they cannot contact the local car rental and therefore will not reimburse. In other words they cannot find any reason to keep my pre-payment, but they keep it anyway. A license to print money with no costs associated with it. Stay far away!

Pure rip-off. The car should be picked up at the airport, booked online in advance and a 3-digit deposit transferred in advance. Then I didn't get the car for no reason, the deposit was withheld, they didn't response my inquiries, something like that is called FRAUD. The positive reviews can only be bought. Unfortunately, these rip-offs get away with something like that. I can only recommend avoiding such dubious companies

I had a terrible experience with this company, as their service was lacking in both transparency and reliability. Upon arriving at Istanbul airport, I was forced to wait outside in the cold weather with my family while waiting for the car delivery, only to find out that I had to sign another contract with a local company with unusual terms. I strongly suggest using a reputable international company as they are more trustworthy than these local and lesser-known companies. I brought my grievances to the attention of the company, but they only shifted the blame to me. Despite this, I take responsibility for using their services and highly advise others to avoid using this company due to their poor customer service.

We rented a car from Verona airport Italy 7-26\08\24 with full insurance trough Carflexi, we got the car from Maggiore car rental and we were charged 1,500 euros more the what we were told in the agreement! We have the rental document stating the correct amount, including the full insurance payment and they still over charged us 1,500 euros more, not only did this ruin the end of our trip, they didn't respond to our demands of a refund, they ignore us, making us waist our time dealing with this nonsense and we feel like we were robbed in broad daylight! I DO NOT RECOMMENT THIS COMPANY TO ANYONE who wants an enjoyable end of trip. Hopefully we will get our 1,500 euros back, and a normal response as you would expect from a known rental company.
What a disgrace, they literally stole from our credit card 1,500 euros more when the whole rental deal was 636.28 euros.
STAY AWAY IF YOU VALUE YOUR MONEY
Avishay Avdar.

Even though the rates might look good I lost more than 660 Euro through Carflexi.
I paid for two booking in South Africa which has to be cancelled due to Covid flight restrictions in Germany. Cancelations were made well in advance but Carflexi did not make any refunds. I am taking legal action, but to prevent a similar nightmare rather pay a few Euros more and use reputable company!
I would give zero stars if it was possible.

This companys website is misleading and their customer services non-existent. When you try online chat option you will see they cannot even spell the word NAME!
The insurance damage excess is 850 and this comes through in an agreement you dont even see before you book. Ghastly.
Im opting out before I even travel. I tried to get the booking cancelled immediately because they swapped my dates around when I clicked confirm but theyve already taken £40.95 deposit and I dont suppose it will stop there.
Sorry for everyone elses experiences - wish Id read them first!

After reading the negative reviews from all of CarFlexi customers, I feel so relieved that I did not proceed finalising my booking with them. I could really feel how upset and disappointed when our rental car is not available despite being confirmed and full payment is completed. It ruins our holiday mood and plan. That's not the way to do business for CarFlexi by ignoring the customers high and dry in a foreign land, it is indeed a SCAM.

1- I waited for about 30 minutes in the 40+ degree heat to be picked up at the airport.
2- The car hire company was not located at the airport.
3- The car was given to me with 0% petrol in the tank, which caused me a great deal of stress in a foreign country as I had to locate a local petrol station.
4- I was indirectly coerced into purchasing comprehensive/full insurance for approximately 100 Euros.