They deliberately hide their $2000 bond in the T &cs and your actual hire provider will provide a way better insurance rate for far less. I asked for a refund after having paid insurance twice due to their misleading ad and being floored by having to pay $2000 bond when I went to pick up my car, Do not use this company, they refused my request to refund insurance and in my opinion are a scam.
Dear Matthias j.,
Thank you for your review and for giving us the opportunity to respond to you.
Regarding this case, we would like to inform you that the total price quoted online was NZD 93,39 including the value of Theft Damage Excess Protection.
In order to place the order, a part of the price is being charged online, in this case, it was NZD 52,75 and by confirmation of the order, the balance amount is written on the voucher, which remains and will be paid at the rental desk. The balance was NZD 40,64.
In case our customer wishes to do a change to his/her reservation, then he/she is able to do so online via "My Booking" zone or by contacting us. Our call center operates 24/7 for your convenience.
So online you may remove the protection of the excess in case you wish to be liable for the excess and must be arranged prior to the collection.
Kind regards,
CarFlexi.com