Sue Z.

If there was a minus 100 star I would use it.
Shocking that the car rental company at Brussels-Zaventem Airport (Alamo/enterprise rent a car) could not pick up that we had paid a deposit, could not pick up what car we had requested (suv/VW T-Cross or similar and wanted to give us a Mini Cooper; with 4 bags!) and did not seem to understand that we had chosen all the insurance and all we had to pay "at the desk' was an amount of Euro 636.08 but we landed up paying Euro 1101.56 overall. The gentleman manning the Alamo desk was rude, dismissive, and told us that he could not actually "see" our booking, which is ridiculous. Can you imagine if Trivago/Bookingdot com/Agoda/Vrbo etc were not connected to Nightsbridge and the establishments they work with, they would not be able to see if a client has booked when they come to check in. We also "extended" our car hire with the company at Brussels-Zaventem Airport; yet on the original return date we received a notice from Carflexi saying we have to return our car.
And there you have it, the systems do not work in conjunction with each other.
Obviously they will come back with a response...BUT.

I will give kudos to the gentleman who received our car when we returned it. Courteous and friendly.

Date of experience: February 12,2024