Care.comReviews 12,031

I live in a rural area where not a lot of people are likely to respond to those looking for care. So what does care.com do? They make it mandatory to pay them in order to respond to a pet care wanted request. I watch the same ad sit there for weeks without the position being filled because care.com thinks it's a good idea to make people pay in order to respond. They gave me a lame excuse about listening to their users, but that is certainly not applicable to the area I live in. Maybe their paying users want exclusive rights to these jobs, but they are not getting filled where I live.
I also never, never get a response to the other type of ads I respond to, so I really wonder if this site is worthwhile to anyone but the company running it.

What seems like a great idea is, in reality, a very poor service. There are a few carers on there, but it's fair to say the company will spend more time emailing you, trying to convince you to take out another month's subscription, than they will soliciting new carers. Believe me, you'll be emailed every day with some new discount, trying to get you to come back - only to find that nothing has changed. And in the meantime, the geographic calculations they use to find 'nearby' carers is poor, selecting people who are so far away as to be utterly pointless. I've since lost track of how many times I've ticked 'unsubscibe' and asked for them to stop contacting me. It makes no difference - I'm still getting emails every day, sometimes twice a day. Seriously, there has to be something wrong with a care site that offers you a 50% discount to come back. Personally, I think they're desperate, and spend far too much time trying to scam people into joining back up.

I suppose technically I'm wrong because buried in the fine print is a term/agreement that says the purchase signs me up for automatic subscription renewal. I find it to be an unethical business practice to not make that fact plain and clear. I purchased what I thought would be a three month subscription and today, three months later, my card has just been charged again. There is no phone number to call, and even if there were, the fine print is on their side. I'd bet 50% of their monthly revenue comes from unsuspecting people like me and that is not okay. I've learned my lesson. I'm sorry they're going to dup so many others that haven't learned theirs yet.

Not using this site... sorry, my review is simply to warn that prepare to pay for this. I thought, great, I'll check it out but first step, enter in personal (okay, nothing super personal but more than I'd care to just float into the internet). Then taken to the pay options screen. So now, before I even have the option of knowing price, I've already submitted my personal information. This should be the other way around! Anyway, based on this lackadaisical handling of my personal info, the poor reviews, the seemingly overdone process, and the price, this is not the site nor service for me.

After unsuccessfully trying to find the "FINE PRINT" on the Care.com website I decided to JOIN FOR FREE. Creating a Care Plan is a thorough (and time intense) process but I successfully Posted an Ad for a Caregiver. I received a response the next day. So far so good! The BAD NEWS is this is all you get for FREE! To contact the Caregiver requires UPGRADING to the PAID PLAN. WHAT is the point of JOINING FOR FREE other than to con the applicant into spending considerable time and effort to create a Care Plan, POSTING AN AD, and then betting that the applicant will, as a result of this time and effort, agree to purchase a PAID PLAN? This was sufficient to CLOSE MY ACCOUNT and shop elsewhere.

My husband is in law enforcement and i work for the county. We are both upstanding citizens in our community and do many benefits for charity. We were in need of a babysitter and saw care.com. They declined us with no reason. I laugh as i write this because if you are going to decline someone, you better back up those claims. I tell everyone not to use this site. The only way i can hurt them is through their pocket. Use indeed.com as an alternative. You`ve been warned

First time user who upgraded membership to hire a babysitter for date night. After communicating with the sitter and her agreeing to the job, I received a strange text at the time she was supposed to arrive at my house saying her gps was giving wrong directions and she couldnt help us. Called her phone 5 times and it went straight to voicemail. Texted her directions to my house when previously she said she knew where it was located. My husband called her and she said she wasnt coming and hung up on him. Neither one of us could get an explanation or any further response from her. Very shady actions by her and upset this person now has our address and contact information. Very leary about this service and the quality of people allowed to pose as caregivers.

If this is a nanny care service website, they are going about it in a deceitful, fraudulent way. The basic level of membership will not allow you to contact or hire anyone that you are interested in. Basic membership only allows you to place an ad and view candidates. If you want to ACTUALLY hire or contact, you must additionally pay for the the 3 month membership and they will keep billing you until you track down their idiosyncratic process to cancel. This is ridiculously dishonest.

A a retired Child Occupational Therapist, you'd think I'd have gotten some offers by now! I am only 55 and wanted to care for 1-2 children at their homes. Instead, I've gotten scammed twice (didn't fall for either one-one tried twice!), tried to have 2 people make reviews for me and both times, their reviews didn't take, I've tried to go on the forum and ask about the reviews and can't send the question! I'm starting to think I have to pay as well to get any thing done! Which isn't right! Kerry

Cate.com is all about selling more services to you. Once you have paid for a subscription you would think that they would respect you as a paying customer and provide service without always trying to get you to pay more. Not true with Care.com. You cannot send a caregiver your phone number because they want you to use their communication service and a care giver cannot send you their phone number. Numbers are censored and messages deleted without warning. Its horrible. Also the greedy people at Care.com constantly bombard you with messages to pay your caregivers through them for a fee and even threaten you with constant warnings that you have to pay taxes for your care givers, so consequently you should use their service for a fee to pay those taxes. Worse yet is that the large majority of caregivers listed on Care.com are not available. They retain old listings for years to inflate their numbers. Maybe only 20% are actually new listings. Based on their censorship and greed, It appears that Care.com is not a reputable company. Sittercity is better, but I hope another more honest firm enters the market in s big way to compete with both of these companies sometime soon!

It gives you an option of how much you would like to pay and based on their scale you can offer 15 dollars an up for house cleaning. I offered 20 per hour. They respond back with 25-35 hourly rate. Really? How many of years of schooling do you have to be asking for such high rate?
Also, they ask if you want to hear from companies and you say "no" and sure enough companies are contacting you.
And, guess what you can not even respond back without paying fees.
Crappy service.

It was not clear at all when I listed my advert that the 1 month subscription charge was an ongoing monthly subscription. They had a variety of monthly options available which is why it isn't clear that these charges are ongoing. Other sites have these options for the time you list your adverts so 1 month is XX and 2 months is XX, not a monthly subscription fee! Why would I need that when I am just listing an advert for a nanny/ aupair? Aside from that I only had contact from 2 candidates and neither of whom responded when I sent them further emails.

We used care.com to locate a nanny in Vancouver. Unfortunately the website was unable to find one for us. We ended up utilizing a recruiting service and was very successful and happy with the outcome. Unfortunately, care.com continued to auto renew our membership for almost 2 years. We paid over $1000 in additional cost until we Noticed the discrepancy. At that time, even knowing that care.com is a one time service, not return our money in one month., Do not use care.com.