Modivcare

If I could give them zero stars I would. They never show up. We ask them to book rides and they'll say they are on the way and never come, I got hung up on by the dispatch they routed me to different places that would hang up on me, they will say they picked you up and try to get paid for a ride they never gave, they are shysters from the drivers all the way up the buck never stops.

As a retired programmer, I would have never released this garbage into customers' hands. Their systems are slow and cumbersome. The system changes the data you enter and shows an incorrect doctor name. When you try to correct the data, their system is very slow in applying the corrections - sometimes taking days. Even then, the corrections are tossed and the system applies erroneous data. After speaking with Customer Service, the changes I asked for still don't show in their system.

Modivcare will make the trip reservation with Uber or Lyft. That's all they do! The quality of service on the rides is based on the service provided by Uber or Lyft. If you get a bad ride, you can't complain or notify them.

This company has contracts with other NEMT {non-emergency medical transportation} companies. If you are not a close buddy or best friend, they will not give you the trips needed to stay in business. There needs to a market place so the NEMT companies can accept their own rides from Modivcare. Modivcare insists on a monopoly on transportation in most states. That is why so many people complain about rides not showing up or being cancelled at the last minute. THEY DON'T CARE. They have the contracts through the government and that's all they care about.

From issues with my address not being shown sending the driver to the wrong pick up, representatives were very rude with very much attitude they constantly hang up on you instead of helping. They need to retrain the representatives or get new ones. Representatives do not care about making sure you get to your appointment on time and will be rude and unprofessional

They canceled 12 minutes before I was to be picked up for an appointment that is over 2 hours from my home. Luckily, I had a feeling and I booked the pickup so early that I had enough time to get to the train station, take the train, then take a l y f t to my appointment. When it came time to pick up, the driver was arguing with me that he was at the front entrance when he was in reality inside the garage. Don't trust this putrid operation.

I have been dealing with motive care for way too long. I just recently switched to Sunshine Health because they no longer deal with motive care. I have to wait until the 1st of March unfortunately because I've already missed a week of my medication. I take medication every day and I've missed it over a week nowthey keep scheduling me with the same two companies that never pick me up. There is a company Quality1 who is willing to pick me up and able to pick me up but they will not assign them to me so I just keep missing my medication over and over. I had a seizure about four days ago knocked out two of my teeth cut my head so now I'm getting a lawyer involved Just so everybody knows Sunshine had opted out of motive care so if you don't wanna deal with motive care anymore switch to Sunshine because motive care is the worst they are trash.

The worst transportation ever!
CalOptima should replace this transportation service! They are incompetent, unreliable.
I had to call multiple times to schedule a ride for my parents!

Transportation for my 100 year-old mother-in-law was scheduled 72 hours in advance for discharge from rehab under Medicare guidelines. I called an hour before the scheduled transportation time, and was advised that the transport was still in pending status, placed on hold, and was then told it was scheduled and to expect a call when transport was on their way. No call 2 hours later. Called back and was told no transportation on weekends. Called insurance (open 24/7) and rep put thru 3-way call to Modivcare Supervisor, Brian. Brian assured he was expediting the service, expect a call back. 2 1/2 hours later, no call back. Made one last call, and was advised again no wheelchair transports on weekends. Mother-in-law got on call crying about needing ride...so sad! I'lll end up paying for a different transportation, but they will definitely be receiving a civil action for actual damages, and punitive damages! On all levels they failed to provide a service, to include failing to provide appropriate notification that they'd be unable to provide a contracted, scheduled service! I suggest anyone who suffers from their failures to do the same!

2 different doctors appointments Medivcare never showed up to! Caused me to go to jail! I had two student mental health appointments and they are court ordered on y'all different days and neither time did anyone show up! Very upsetting and didn't like sitting in jail either about it

Very Hard to contact Customer Support. Automated system is time.consuming & redundant.
Website is NOT User-Friendly.
Awful!

Drivers sometimes wait at a NEARBY Address, but not the requested location - not convenient for someone partially disabled!

Forget About it if you need hellp waiting for a Pick-Up.

Hard to confirm return p/u info.

Communication? ---Usually, Drivers do not speak English.
Very Hard to contact Customer Support. Automated system is time.consuming & redundant.
Website is NOT User-Friendly.

Drivers sometimes wait at a NEARBY Address, but not the requested location - not convenient for someone partially disabled!

Forget About it if you need hellp waiting for a Pick-Up.

Hard to confirm return p/u info.
Communication? ---Usually, Drivers do not speak English.
My review partly erased, multiple dis'services

I have been using motive care since October and have had 2 bad rides I reported and asked for one of the companies they subcontract to be my drivers because they are good drivers. I have cancer and am driven to the clinic once a week. So far my last 2 rides were from the company I asked not to drive me. It seems to me they are favoring one company over the others. This is not fair to the other companies or me. No matter how many times I call or file a complaint they give you the old song and dance routine with form letters or answers. I am not sure if it was the 18th or 11th it was just before Christmas.

Every agent hung up in my face & my Mother face. Regular ding PCS Form that they lied said they FAX to primary. For medical transportation. Even supervisors were very disrespectful. Not acceptable no disabled or anyone should be mistreated in any type of way. If they don't like their jobs shouldn't work there. They knew I was recording conversations & still disrespected myself & my dear Mother. Medicare need to fire & rehire & train Agents in a professional matter. After continuing to call to resolve problem. They continue to send PCS Form to wrong FAX & Dr office. Very messing of them they don't listen or follow instructions. They all act dumb or slow.

I've had so many issues. Either not coming on time or completely not showing up at all. Missing multiple medical appointments because of this company. Taking 3 hours to pick up people after the facility closes.
Also, they have a stupid rule needing 7 days ahead of time to schedule appointments when they don't show up. Only certian stuff is conisdered emergency that can be made the day of or day before which is killing people who can't get transportation bc of disability or funds.
Sad. Medicaid do better.

Horrible. Incompetent. Ignorance. They lose reservations. They mess up reservations. The thing that is guaranteed by them is... they'll piss you off!

Humana is canceling our transportation benefits in 2025 and honestly it won't be much of a loss because Modivcare is the worst transportation company ever. Sadly, Modivcare doesn't care how lousy their service is. They can't find my address. They deny me rides even when I request the ride 4 days ahead of time. When I ask why I was denied they say Saturday and Sunday are not work days even though they are at work answering the phone. I have to verify my identity every time I call. When I call they say I have called the wrong number even though it's the number in the app. Will call takes at least 15 minutes every time. Before they started using Lyft the vans they picked me up in were old and dirty and the drivers were on their cell phone the entire ride.

They say they will help you, well they lie. I had a brain operation in Massachusetts. They refused to bring me so I still suffer.

The driver did not call to verify a ride before my appointment is that the policy? The driver was very rude and unprofessional. The was the first time riding and the driver did not pull in my driveway nor did the driver blow the horn, If I have never rode with this company how would I know what company to look for it does not make sense. I missed my appointment due to improper training and plain discrimination against me because I receive medicaid. I would not recommend a bird to use this company They need to hire people who actually like their job and great at it.

This is not a service, I can't ever get a ride scheduled and picked up. This so called service is a lot of work but NEVER a successful outcome

I've been with this company for years and I'm leaving!These woman suck bad! I'm switching insurance companies so I don't have to call anymore!

My wife have lost 4 appointments with female drivers. They do not want to help patients to their doctor not even to open the car door. They are rude saying they dont like wheel chaired people or any disabled. Lazy as hell... I keep asking for a male driver and they keep sending these lazy $#*! females that never takes me to my destination cause they have an excuse all the time. HORRIBLE! THEY NEED TO CLOSE THIS TRASH COMPANY OR STUPID BUSINESS