Modivcare

They schedule appointments then the night before they cancel or yet push out your pic up time then your late to your appointment. I can see ten or twenty minutes but an hour and a half! That's ridiculous. Especially since it's a dialysis chair time so not except able. Not once or twice it's an ongoing issue. What's wrong with these people. Now he's stranded at dialysis since they cancelled his ride home. Why are they able to just cancel a ride. The patients sits in the lobby waiting since no one bothers to tell them it's cancelled. I just love how the pass the buck blaming this one or that and not taking responsibility for there mistakes. I'd give them ten thumbs down

I have complained numerous times they cancelled my trips and don't as accommodate the patients. They are left stranded. I was never picked up for a surgical procedure. Then they tell me to figure out my own transportation.

I was told. Today for the 1st time; that it means absolutely nothing! When they ask you to make them aware of if you have (or want) a preferred provider. A man I talked with today was very stern and harsh in his speaking. He told me it means ABSOLUTELU NOTHING when u make them aware you have a Preferred provider. They NEVER OFFER my Preferred provider for my rides. I have to email them and also let my Care Coordinator call on my behalf to get them to go their job (in routing dept) fairly.
In the past I have gotten "help" with this when my insurance person calls). Today this man was adamant that it means ABSOLUTELY NOTHING when you document your Personal Provider.

Tried to reserve a ride,put on hold for 2 hours,representative said I had to change my appointment time which was impossible,ended up having to pay almost $100 for alternate transportation.The times I had to use this service,had to wait over 2 hours for pickup.I have never gotten an apology for poor service or reimbursed for paying for alternate transportation.This company should be closed down immediately!

I don't typically leave a review esp. A negative one. However, we have experienced the most disappointing and awful experience consistently with this company's services. They are making a negative impact on patients and the senior population who need help the most. Stay away from this vendor if you have any medical transportation needs.

This service always fails that drivers if they have uber pick you up leave if you ask for 2 man assist with wheelchair and call for it a head of time you still have problems my brother has missed many appointments with his pcp with his neurologist with doctors for surgery with his lung doctor etc tomorrow ill be calling in the company to file yet another complaint because no one there knows how to do there job or making sure you have the ride company the men the equipment before you tell the client here is the conformation number to then call later on on the date of that appointment that your still looking for someone to do the job leaving the patient to either miss the appointment or going in really late

Everything about this company's services is designed to fail. They purport to manage medical transport driver reimbursement but in fact they postpone, delay and deny payments even after acknowledging that all paperwork has been received in good order. Their reps have endless excuses for delayed reimbursements, culminating in "There was a processing delay even though we have your paperwork so you need to resubmit the claim under our rules."

Got confirmation number, wrote down and info was repeated to me. When I expected ride. I did not get text confirmation so, I called and was told there was no reservation. Asked to speak to manager or supervisor and was ignored. Not happy.

I've scheduled many rides through modivcare just to be left waiting with no ride. I then call to see where my ride is just to be told it was canceled due to lack of drivers. I get texts confirming drivers but never get contacted when they cancel it. I'm then left rescheduling my doctors appointments. I have ailments getting worse due to modivcare's incompetence. Lousy. They need to do a better job providing rides than what they do

Had a good experience today for my visit. Driver was on time got me to the Dr. 20 minutes before. The driver was excellent. He also came back to pick me for my return home.

He picked us up with only enough time for us to be on time! But had to pick up, then drop off another customer…we were unaware of this until we picked her up! Of course we were late. Had to reschedule! Very very pissed off!

Ever since Modivcare bought out Access to Care, the service has really gone downhill. My rides keep getting denied but only at the last minute and with no notification, or I'll set up a ride in the app a week ahead of time and then when I check the status as my appointment nears it will turn out to not be there at all, and there's never any notifications from the app or even texts or phone calls from the company itself. I never had this problem with Access to Care but it's been a major ongoing issue with Modivcare and it's a real inconvenience and whenever I call to find out what's going on they act like they have no idea what I'm talking about. If you have the option, find another company to handle your rides, because dropping the ball is this company's middle name.

Yesterday I got a ride to an appointment but they refuse to return to pick me up. I had asked Motivcare NOT to send Karolina Transportation because I had had problems with this company. They sent them anyway. I called while waiting to go home to see why they had sent this company again. I did not want a specific driver because her perfume would irritate my sinuses. I was told that's who is coming. Since you don't want her get your own way home. I paid over $20 with Lyft to get home.

ModivCare Virginia is unreliable and it's service quality creates multiple barriers to healthcare access.
1) The automated assistant Mara does not provide options to use the touchpad - voice only. The system requires you to verify your identity either by providing a Voice Print they will save or via text message. You cannot speak with an agent until you do one of these 2 things. Afterwards, Mara will persist in your giving her "another chance" over and over again.
2) Their website/app will lock you out due to glitches which require user ID/password reset by their help desk. Their ride approval process requires 5 business days advanced booking on the site, even where insurance companies require 2-3 business days.
3) Agents do not provide uniform or accurate information. You may get a different answer to the same question 3 out of 4 times.
4) Worst of all, their dispatch service does not reliably schedule transportation. Your ride may be scheduled for a date/time you did not request. The ride may not show up & they have no system in place to ensure that you have been picked up/dropped off. On a will call return ride, you will have to wait approximately 1 hour, however when your ride doesn't show up the clock starts again (even for on demand service like Lyft/Uber). Their Agents do not exhibit professionalism or follow through with requests. You may be disconnected when stranded or your calls to request a ride may not be scheduled via dispatch. Supervisors do not call back when an escalation is requested in order to determine what has gone wrong and how it can be avoided in future.
Who wants to deal with such issues after a medical appointment or procedure? If pressed, ModivCare would be my very last choice for transportation service provider - every possible deterrent/barrier to use it is built in to their system.

This has been the worst service, the worst application and they are not even located in California! What was CalOptima thinking? Completely inept service! Horrible horrible service!

If you are a patient that claims mileage I strongly suggest you find a family member or a friend to take you because Modivcare is constantly changing the rules about paying your claims and leaves people stuck without getting reimbursed for their mileage so they can use it to get to appointments. This company is disgusting disrespectful and most importantly should be shut down and bought out. Again don't count on claims being paid within the promised time frame because they always lie to you

MotiveCare falls far short of expectations on multiple fronts. First and foremost, their customer service is abysmal. Attempts to reach out for assistance or clarification were met with long wait times, unhelpful responses, and even outright dismissiveness. It's frustrating to encounter such disregard for customer satisfaction.

Furthermore, the quality of these rides leaves much to be desired. From very sketchy Lyft and uber rides, to inconsistent performance, the service offered by MotiveCare simply don't measure up to the standards one would expect.

Additionally, navigating their website or call center is a cumbersome task. Rude service callers, and frequent glitches make getting a ride experience more of a hassle than it's worth.

In conclusion, MotiveCare fails to deliver on its promises of quality service and rides and satisfactory customer service. With so many other options available in the market, there's little reason to subject oneself to the frustration and disappointment that inevitably accompany dealings with this company. Save yourself the trouble and look elsewhere for your appointment rides.

I had to cancel my labs appt today. Your driver was 25 mins late. Showed up at 11:25 to pick me up for my 11:30 appt across town.
These local guys have failed both times you've sent them. Please stick to Lyft & Uber in the future, for ALL my rides.
I set up a new ride for next week, but the desktop version of your site said "error" this time, and last time I used it. I did manage to use the phone app…I did it, but that's hard for me.
IDK why it has to be so hard to use your service?
Do better!

This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I've had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I "don't have a driver." Avoid them like the plague.

I use Modivcare for medical transportation.
I am repeatedly disappointed and literally abandoned. I have had Modivcare mess up my rides to my weekly appointments 4 times in the last 5 months, and on top of that, left me stranded at my appointment multiple times. (I never do "Will Call", I always schedule my home trip.)
Today I found they canceled my trip for today immediately after I scheduled it. I got no notice, nor warning. I did get my confirmation text.
When speaking to customer service, they could not discover why my ride was canceled. The app listed no reason either.
They are not trustworthy. I do not have a choice in who my insurance provides. If you do, choose another company.