Modivcare

Always late, come to pick you up three hours after appointment. They waste your time instead of hiring more drivers. The customer doesn't matter to them. Stinky and filthy vehicles with weird creepers driving them. I have been hit on by drivers, made to ride with trash bags of trash for whole ride and dude wouldn't let me roll down the windows. Bunch of incompetent people.

Horrid company! Completely unreliable and uncaring. I'm disabled and they've left me stranded four times now. I have registered multiple complaints to no avail. Do not use MODIVCARE! They will not pick you up on time—or at all, and they will cause you nothing but stress, money, time, and general upset. Run far away from ModivCare!

Everything is unreliable about this company. Hate them. I'm always have to end up driving my father to his appointments bc they are super late and send wrong vehicles that aren't equipped for my father to ride in.

This is horrible company. They were supposed to be taking my blind family member to dialysis and dropped him off at a Waffle House. They left him there not knowing where he was. It was 6:00 in the morning and he was terrified. Anything could have happened to him.

Last night I received a recorded message to remind me of my pickup, not to mention they changed the pickup time. While I was writing this review, I received another message letting me know that my pickup time was changed again and they would be arriving now. One half hour later than the time they were supposed to pick me up. How convenient, to be late for my post-op back surgery appointment. This is disgraceful! Then to deal with Mara is a NIGHTMARE! Still waiting!

This company must be shut down from government, I loose several appointments because they send authorization request the day before the trip, all the time they keep lying about the trip, a lot of incompetent person.

I have missed so many of my M.S. Appointments! They will call & say the driver outside but they never are. Twice in a 2 week period they said the driver had car problems! This is so unacceptable. People lives are literally in they hands!

I have missed numerous appointments because of Motive care. Four times they have left me stranded for a ride home when coming from Oncology. (stage 1) Thank goodness I have a friend and two grandsons that can pick me up. Now I want to print out their instructions and print out a mileage sheet. I am looking for a private driver. I used to call to get a reservation but my phone would et down to 3%-4%. Now I do it online and even when I have a return trip approved, I don't have one. I am not going to be left hanging anymore. I hope someday Humana will realize that Modicare is WORTHLESS!

First the driver shows up a hour early, then brings us to the wrong building then never comes back to pick us up, we had the time set for 11:45 am go back home, cause my gfs MRI was 10:45, I had to call humana 4x b4 a driver from MC got to where we were, me n humana kept getting the run around about when he would be there, we finally got someone to pick us up 2hours later, when. Someone is disabled in a wheel chair & in hot Florida u DO NOT MAKE THEM WAIT THAT LONG, THIS COMPANY NEEDS A NEW OWNER N DRIVERS

This is the worst transportation service I have ever used. Talk with "Mara" for 3-4 minutes only to be sent to a representative. Just spent 25 minutes trying to talk to a live person! Ride scheduled for 1:45 arrived at 2:45 just after I had just called an Uber for a ride home. I wish that my insurance company would change transportation service.

Substandard service, poor customer support. They are ALWAYS late, missed last 3 appointments, had to call Uber, I was told that I was going to get reimbursed and after countless calls, the agents kept saying they wouldn't do it. The driving of each driver was absolutely horrendous, they were speeding, braking countless laws (not obeying the 4 second merge rule, speeding, running stop signs, etc.) they are unprofessional, imagine a older person with fragile bones and who gets sick easily get in a car with these drivers, as soon as they start speeding the person could get sick or have a heart attack, these drivers should not be driving for a medical company, the agents are just foul in the way they take at vantage of people and don't actually try and help but rather instead avoid helping, foul drivers, foul company and I hope others don't fall for the same trap.

This company is supposed to provide transportation through my insurance, United Health Care. On two occasions I have called and made arrangements for transportation and on both occasions there was no driver to pick me up for my physician appointments.

I tried five times to schedule pickups for two medical appointments next week. The automated system is almost impossible to navigate. Their app is a joke, I tried many times to set it up, and it kept reverting me back to reentering my insurance ID number. All of this frustration with this company caused me to look at the reviews. And thank heaven I did. This whole thing must be very frustrating of someone older than me. I will not be using this service and would have given them a zero if I could have and I have never used them.

My mother had a stroke and has been going to outpatient physical therapy and occupational therapy. She recently got approved for Long term care through medicaids Humana plan. The plan covers unlimited medical rides.
However, when we called to schedule they are trying to tell us that physical therapy is not considered medical!
My mom is wheelchair bound due to severe stroke and needs long term physical therapy to be able to walk again.
This company is very discriminatory against the disabled and elderly! They do not have any compassion and do not even try to help the elderly who are wheelchair bound and can not get around without help from transportation!

If I could give 0 for ratings I would. This company has o accountability! I've missed several appointments due to their negligence. Either the driver is late or don't show up at all. Then when I call the rep say there's no appointment in the system for you smh just terrible. Spoke to a supervisor and she wasn't any help at all!