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Stephen C.

1 Level 1 Contributor
  • 3 Reviews
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Society, Health, Business

Member since November 2017

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3 Reviews by Stephen

We received off campus Home Care Services since 2017. The caregivers are highly skilled and better paid than most. They also receive good benefits. Surprisingly the turnover rate is quite high. For the past 2 years, each and every caregiver who provided care to us expressed a concern about the "toxic" and "retaliatory workplace atmosphere created by the Home Care Supervisor." (These are adjectives used by the Mary's Woods caregivers.) The few times I ventured to offer a suggestion to improve services I was told "If you don't like the services, go elsewhere".

Because I relied on these services and felt obligated to promote the well-being and retention of the caregivers, I met with the Vice President of Health Services to discuss these concerns. I believed that a better workplace environment might resolve the caregiver retention issue and permit the continuation of services for the few off campus clients that still remained. The Vice President of Health Services said she appreciated my feedback and looked forward to continuing providing these services.

Two weeks later we received a letter that home care services for the off campus clients was discontinued. ("If you don't like our services, go elsewhere?") I followed up with an email to the Vice President of Health Services with a copy to both the Mary's Woods President & Chief Executive Officer and the Mission Director of the Sisters of the Holy Names of Jesus and Mary. I felt that the discontinuation of services was punitive.

I did not receive a response back.

Apparently the Home Care Supervisor is no longer employed at Mary's Woods. That may be a step in the right direction, but it does not forgive the lack of client commitment and blatant disregard to the community.

It is unfortunate that a facility owned by the Sisters of the Holy Names of Jesus and Mary is so poorly managed and does not value nor thrive from "the different perspectives and individual strengths that are essential to our success" as advertised in their Diversity Statement.

We were considering purchasing one of their campus homes, but we will follow their advice and "go elsewhere".
1-800Wheelchair.com has the worst return policy ever! The majority of their items are either non-returnable or incur a restocking fee. I purchased 2 Drive lumbar cushions as a caregiver for 2 elderly men. The cushions are uncomfortable and I am unsure why anyone made them in the first place. I wanted to either return them or exchange them for a product that might work better. Anyway the 1-800Wheelchair "customer service" representative agreed to the return of "non-returnable" items because they were unused. She was unable or unwilling to suggest a replacement product. I agreed to pay the return costs, but then she decided to slap a 15% restocking fee. I find this unacceptable. My advice to purchase accessibility items - either find a site that has a liberal exchange/return policy or try to buy locally! It is impossible to determine what will or will not work without seeing the item and returns and exchanges are everyday occurrences. I do not recommend 1-800Wheelchair.com either for their products or service!

Tip for consumers: For accessibility products shop locally whenever possible. Try the product without removing any plastic protection so that if it doesn't work out you can easily return it. Avoid sites like 1-800Wheelchair.com who charge a hefty restocking fee for those limited items where they will accept a return!

Joseph P. – 1-800Wheelchair.com Rep
I am sorry you are having a difficult time returning your cushions.
Please call us at 1-800-320-7140 ext 9237 and we will do everything we can to help you return your cushion.
After unsuccessfully trying to find the "FINE PRINT" on the Care.com website I decided to JOIN FOR FREE. Creating a Care Plan is a thorough (and time intense) process but I successfully Posted an Ad for a Caregiver. I received a response the next day. So far so good! The BAD NEWS is this is all you get for FREE! To contact the Caregiver requires UPGRADING to the PAID PLAN. WHAT is the point of JOINING FOR FREE other than to con the applicant into spending considerable time and effort to create a Care Plan, POSTING AN AD, and then betting that the applicant will, as a result of this time and effort, agree to purchase a PAID PLAN? This was sufficient to CLOSE MY ACCOUNT and shop elsewhere.

Stephen Has Earned 8 Votes

Stephen C.'s review of 1-800Wheelchair.com earned 4 Very Helpful votes

Stephen C.'s review of Care.com earned 4 Very Helpful votes

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