From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
Not only does the website not tell you you're signing up to hire, not be hired, but you have to create 2 profiles AND pay a membership just to find work. Excuse me but I'm trying to make money not spend money, screw your corporation. Too expensive, too confusing, not designed well. I'd give it 0 stars if I could.
I have used Care.com about 3 times in the past. It still remains the same. The help that is decent are going to school, so will not work for you long. The ones that are incompetent are the ones that are available. They cancel at the last minute and numerous times. This last time, I thought maybe it would be different but it wasnt. Very unreliable. They dont do a real background check and want you to pay for it. It is worth it to do an agency that screens and trains, plus has backup help if the person cancels. Never again for Care.com.
I signed up with Care.com. I paid for a 3 month membership. The very next day I got a message that my membership was cancelled. They said that under their terms of service they have the right to cancel a membership for any reason or no reason at all. They wont tell me what issue they have. Now I am fighting for the 3 month membership premium to be refunded. Its not a big number, but what a scam. All I wanted to do was hire a housekeeper. Geez... stay away from this site..
Care.com won't allow you to publish your contact info -- have to go through their website and who has that time to do email, receive email without being able to speak to the person? Many caregivers never respond making me think that care.com leaves them on indefinitely. I have had limited success and can't say much good about them.
If anyone starts a class action suit, those of us who are participating in this site need to be informed.
I was shocked to discover that I was being charged $45 a month by Care.com. I didn't mind paying a small initial fee for access, but it wasn't clear that I would pay on a monthly basis. I felt tricked. Reputable companies don't trick you. There is no Customer Service phone number to talk with a person to resolve problems.
Just contacted customer service on care.com about a review I received from someone I never babysat for. I explained this to them and they said there was nothing they could do because the reviewer was a legitimate member. ARE YOU $#*!ING KIDDING ME?!
I am extremely frustrated with the poor customer service I received from the customer service department and the stupervisor immanuel. My concern was escalated to him and he did not handle nor resolve my concerns and request adequately.
The site is a scam and they expose sensitive personal information to other scam artist
They make it nearly impossible! I keep having to email them - NO phone number to contact! Hate this site!
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You'll find better care givers on sitter city. They do not notify you that they are about to charge your credit card, figuring that you won't notice. I agree with other posters that the background checks are a joke. I am in the process of demanding a refund since they auto renewed on me this month. Even if you email in advance that you want to terminate, they will still renew on you. If you want a professional service, contact caregivers directly (for companies), or use sitter city for casual sitters.
Don't do it. Just don't. Whether you're a caregiver or seeking one.
They auto-renew people who have sent emails asking to cancel, and they flat out lie about background checks.
I found a nanny on care.com which I paid premium member rates and their "unlimited background" program. I requested 1 not 10,1 background criminal and mvr and downgraded my membership as I found a caregiver. It took significantly longer than told for results, finally received a notification that I have access and had no ability to view unless I submitted another request. I submitted multiple emails to be told by "Spencer" quoted "Unfortunately, since your account is now downgraded to our basic membership. You don't have the ability to view your previously requested background checks, you'll need to re-upgrade your account first before trying to view the results of your request." Are you KIDDING me!?!? I submitted a response vey upset (by the way my 4th email) and received a reply granting me 2 days of premium access so I can see the results... login go through every avenue and still unable to view RESULTS! So again sent a 5th email stating so and the time wasted to review backgrounds I paid for! Absolutely a nightmare and will ensure NO one posts a job on this site. Lucky for me I have no less then 8 families asking me where to find a nanny as my son goes to my gym with his nanny. Easy response NEVER pay care.com a DIME! Post on Facebook and let friends recommend through their network.: by the way for free!
I wish I had read this review before I pay the money! Terrible experience! What is the worst I just lost my money which I needed for different things just for nothing!
Please if you read this, you can see a lot of people are writing not a good thing about care.com. Don't end up like a lot of people in the bad situation with this care.com!
No real jobs are posted here, only fake jobs angling for you to pay to message for them. Yep, that's right, you are expected to pay both ways-the job searcher AND the employer must pay for each message sent! Don't waste your time. Definitely don't waste your money!
This site is a scam. They want you to pay to look for services on the site, which should let you know that its a racket. Try thumbtack or many of the other websites for the same thing and free!
At the cue from a peer, I posted a profile on Care.Com and paid for over a year for a premium membership. I am highly credentialed and qualified and applied to hundreds of positions that were applicable. I have received less than 2% legitimate responses in return. As a paying member, you are *SUPPOSED* to have applications go to the top of those received by the advertising client. HA! What I have received are MANY bogus job ads from scammers who's accts close immediately afterward.
I have had so many unresolved issues w/ Care.com that I really wonder if this is a legit company. Perhaps an investigation by States Attys General is in order?
#Classactionlawsuit
Very expensive, and feels scammy as prices are so high, if they had a slick opperation prices would be much lower.
If you are looking to hire an illegal alien then care.com can definitely hook you up. Their website is horrible, the use policy is from a foreign country and should be challenged in a court of law. Do not use this site.
This is the most worthless site ever. I was posting to hire someone for a job. Ended up using Craigslist and cancelling my subscription. The candidates they tried to refer to me in no way made sense. Terrible site!
Care.com has been nothing but a thorn in my side. I'm a college student and I was just looking for a way to make some extra money on the side. However, I was approached online by someone who needed a personal shopper, and she mailed me a check for over $3000 dollars. IT WAS ALL A SCAM. I knew that it was too good to be true. When I tried to reach out to Care.com, I waited over an hour to talk to customer service and they acted like they didn't know that scams were going on. When I called the company from whom the check was sent from, the lady I was talking to said it had been going on for years. You would think that a company as big as Care.com would maybe warn future employees of something that scandalous. Very disappointed that no one from Care thought to call me or apologize to me for everything that happened. Would not recommend it to anyone.
How many times do you have to cancel before they stop charging your card, going on 3 months and they charge tax on basic subscription, STAY AWAY there are better sites, read the reviews,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members