Care.comReviews 12,031

I was hired by a family after I applied to ton of fake jobs. I worked for three days in a dirty environment till one day the smell of rotting food made me so sick I got sick at the house. The wife cussed me out and then kicked me out of the house. Then turns around and says I abandoned her kids! This family is crazy! I have also applied to jobs where single men have tried to lure me into their homes. This is not safe at all. This website is a scam and its dangerous. I should have looked at the horrible reviews. Background checks should be done on the families and home inspections before they are allowed to hire anyone. I should have known what I was getting into after this fat pig hired me. Stay away from this company. You will save yourself a ton of grief.

I am a caregiver, I have over 15 years of experience as a caregiver. I have a very good resume including references from prior clients. I have reported to care.com an issue I find most disturbing. There are people advertising on care.com for nanny, caregiver, housekeeping. When I am contacted far to often, I am asked to pass a background check. I have no problem with this, however care.com offers this service. There are people insisting we have to provide personal information as to derive a background check. I have been finger printed and passed a background check completed by the DOJ. After passing the background check, I am then registered with the California Home Care Service Bureau. The registration is good for two years and then renewal is required.

Caregivers are working for families that lie about bad service as a justification for not paying the caregiver. Some of us have suffered abuse.

I received a bad rating from a member I never met. I have received a bad review from a member. At the interview I learned the family pet is a pitt bull. I never went to work for this person. However this person was allowed to provide a review and lie in their wording.

I receive contact from people stating they need care for a mother or father. What they request up front. Every name I have ever used, all my prior places of residence. Mother and fathers names.

I have contacted the care.com safety center, over twenty times in the past three years. No one has responded.

Care.com states they are not responsible for the action of anyone using their sight. If they are not responsible, then why have a what they call a safety team. Its a scam

I haven't used the site for several years. I decided to log back on, it has changed a bit. I decided to upgrade (I never did before sign up before)... I paid the upgrade $60 and the account still asks me to upgrade. My credit card was charged. So they took my $60 and my account is the same - NO UPGRADE. Thanks. I will be getting my refund through my credit card, or I will try. This shenanigans, I should have looked up reviews first.

*** wow! They issued my refund of $60. (within an hour) I thought I would have to fight for it or make a fuss with my credit card issuer. But yeah, so many bad reviews - I don't think I will bother with the site. I had not logged on since 2014.

I am a form care.com caregiver and homepay recipient. I recently was hired for a job and it was a nightmare. Once letting the job go, I started to receive 1* ratings from the employer. I called care.com safety team to report it and the reasons I left the job. Massive senior neglect was happening to a degree in had never seen. Poor living conditions, no food, advanced dementia with no Am care for the client. On top of me leaving I reported it to APS. A hour after speaking to care.com my account was cancelled without my request. My username, email and password all deactivated without me asking to do so. I called back sat on hold for 2 hr plus minute and was hung up on when ask to hold again. All of my years of going through third party companies I have never had such a experience ever. Completely disheartening. So I called my local police to report the employer just in case her harassment continued to escalate. I have been off this job for 4wk and still get random text from her. I was never paid properly or reimbursed for the groceries I bought for the lady when she had no food and family was traveling in Europe. I was scammed and care.com did nothing despite my years of membership.

I did not even bother with this company, because they don't seem to "care" and they use that word in their name! Just read the reviews-I did as a petsitter in my community. If they changed their business model to a per job fee rather than a monthly fee-that doesn't make sense in relation to the number of opportunities... I "might" reconsider. Then one can look at all the "unreliable" comments, and the use of the word scam (based on no job responses) and one can quickly realize I don't need the aggravation that all these people are experiencing, I'd rather spend time caring for pets in my community. Rick P. Bentonville, AR.

I hovered over the "buy points" button, then quickly moved the cursor away. It was nearly midnight, but I needed to make rent somehow. I looked at the success stories page again, quickly, then let out a sigh of relief. "I'll be one of them," I thought. "Who wouldn't want to hire me to walk their dogs?"

I figured if I put in all my money, I would have enough money from all of the jobs I would be getting.

I messaged every person available in my area. I spent 10-15 minutes on each message, hammering out each phrase, peering over each word, a keen eye on my grammar and spelling. I wanted each message to be carefully hand-crafted to win over the eyes of everyone looking at it.

I hit send, once again. My computer screen was the only light on the ever-growing rings I now had around my eyes. I waited, as my crappy DSL internet puttered away, only to be redirected to the "please buy more points" page.

I looked back at my credit card, sitting on my desk, stared at it for a moment, then put it away and close my computer.

Fast-forward, two months later.

Just as I had been doing, (and I should mention, doing religiously) I opened up my mailbox only to see the messages I had sent to jobs in my area, with no responses.

My landlady was at least understanding and allowed me to walk her two dogs 3 times a week to make rent. All I had to do, all along, was walk to the other room, knock on the door, and ask for the job I needed!

I have since put my money in a better place; the local casino, and so far I've won a brand new, almost neon Ferrari, to match the rainboots I would have been using to walk dogs.

I used Care.com a few years back for simple, house/dog sitting on a few occasions (either for vaca or an overnight). The online sourcing was fine. The problem is that they did not guarantee any reservtaions and, living in a college town, all the sitters were flighly, had zero experience with XL dogs, and hardly ever showed up on time or when they said they were going to. One cancelled on me 8 hours before I had to leave for vacation. I did multiple meet/greets and in every case, all the people were fine, happy, willing to commit. Once they left the house, they were just a lost cause. Allow me to say as well, I did not ask for anything but feed/water dogs and house sit. No walking, no poop scooping. I just found this site to allow anyone and everyone to say they are a "highly recommended" pet sitter, which I found to be completely false. I was just dealing with everything except professional and reliable individuals.

I signed up for a 3 month subscription after being sent several emails saying people in my area where looking for care. I replied to all of them and heard nothing. I stopped receiving referral emails. When my subscription ran out I suddenly started getting referral emails again - only way to access is with another 3 month subscription. Looking closer at the referrals, they were all the same ones I had received before even though they had new dates on them. Several of the requests sent from different people had the exact verbiage in the request. Care.com is only interested in taking your money, not helping people. I couldn't even leave a review when I did not subscribe again, in only allowed like 50 characters and then on submit it wouldn't send. I'm so disappointed. I'm afraid for people that think this is a good website.

I was a member on care.com for a few years and ended up providing tutoring to 8 clients. On the website, I had 8 5 star reviews. One day my account just vanished and I was unable to log in to the site. I was told my account was closed and was not told why. Their costumer service is a joke, it was a long process to get someone on the phone. When I finally reached someone they were rude and sounded like they were reading from a script. Basically, we have closed your account but will not tell you why. Terrible.

I knew about them automatically renewing your monthly subscription without notifying, so I made sure to cancel before the end of my one month subscription.

Besides that, there are real problems with this site. It's very confusing for users. There are too many choices with links all over, so that one feels like they are entering a warren. I can never remember where I've seen anything.

They categorize the job postings too broadly, like 'New York, NY', so if you are looking for a job in your immediate vicinity, you can't tell where potential clients are. They should have posters include their zip code as part of the posting process, otherwise you are sending cover letters to people you might not want to work for. Many of the part time jobs are only for a couple of hours, such as a quick visit to check on an animal. In that case, you wouldn't want to have to travel far to get to them. Yet you don't where they are unless you write them (and I write nice personalized intro letters), and they contact you back. That is both a huge waste of my time, and the poster's.

If you apply for a job via your computer and the poster responds, the site doesn't automatically send you an email letting you know, so you have to login every day and check. That should be fixed.

It's cumbersome to reply to a potential client via text. Care.com doesn't let you exchange contact information directly, supposedly to protect the individuals, but you can end up playing phone tag and never reach someone because the call has to go through care.com.

That being said, I did get some interviews, but nothing was the right fit. Getting interviewed is a big deal though, and that's why the 3 stars. FYI: Care.com DOES alert you that there are people trying to scam users and to be hypervigilant about this. Unfortunately this is not care.com's fault but a rampant scourge of the time we are living in.

I was scammed on this site I thought was just a regular babysitting site. I was looking to be hired by a family where someone wanted to hire me and gave me this story of wanting me to assist with their purchasing of a wheelchair because they were moving to my area. They sent me a fake check where I then had to owe the bank money. I thought I was doing a good deed for a single mother but instead I had to pay big time. This was a complete mess and reported this to the police. I wish the bank would've have noticed that the check was fake instead of me having to pay for it. BE CAREFUL.